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The Phoenix Hotel

3.0 star property
VIP Access

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Photo gallery for The Phoenix Hotel

Outdoor pool, a heated pool
Interior
Bar (on property)
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Pet-friendly
  • Laundry

Explore the area

View in a map
601 Eddy St, San Francisco, CA, 94109
  • Bill Graham Civic Auditorium
    ‪8 min walk‬
  • Union Square
    ‪15 min walk‬
  • Moscone Convention Center
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

9.0 out of 10
Wonderful
(24 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

In-room safe, desk, iron/ironing board, free WiFi

Superior King Room

9.6 out of 10
Exceptional
(18 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room King Accessible

In-room safe, desk, iron/ironing board, free WiFi

Superior Room King Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King with Pool View

In-room safe, desk, iron/ironing board, free WiFi

Superior King with Pool View

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Phoenix Hotel

Hotel with an outdoor pool, a short walk to Bill Graham Civic Auditorium
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking and concierge services. Housekeeping is available on request.
The Phoenix Hotel offers 44 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the pool at The Phoenix Hotel. During your stay, you're just a quick walk from Bill Graham Civic Auditorium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy pool views while dining at Chambers
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by foot from Bill Graham Civic Auditorium and a 4-minute drive from Moscone Convention Center
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a vending machine, and tour/ticket assistance are also featured at The Phoenix Hotel. For a fee, parking is available.

This 3-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:00 AM.
Chambers – This poolside restaurant only serves dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Chambers

Things to do

  • Heated pool
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1956
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 30 for adults and USD 15 to 30 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
Property Registration Number 016235201001
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Phoenix Hotel Joie de Vivre Boutique Hotel
Phoenix Hotel Joie de Vivre Boutique Hotel San Francisco
Phoenix Joie de Vivre Boutique
Phoenix Joie de Vivre Boutique San Francisco
Phoenix Hotel San Francisco
Phoenix Hotel
Phoenix San Francisco
Phoenix Hotel a Joie de Vivre Boutique Hotel
The Phoenix Hotel Hotel
The Phoenix Hotel San Francisco
The Phoenix Hotel Hotel San Francisco

The Phoenix Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mikal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Carli

Stayed 2 nights in Jun 2025

10/10 Excellent

Laurel, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phoenix Hotel WAS THE VIBE! Liam, Oliver and Jake at the front desk were incredible! The property is fun and funky and was definitely what we are looking for! The room was comfortable! It’s an older property but taken care of well! We would definitely stay there again!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul E

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is what it is; an aging, somewhat past-its-prime monument to quirkiness. The high rating I am giving is in spite of the dirty and clamorous neighborhood. It is because the people who work there were tremendous to me. Gregory, Orlando, among others were quick with recommendations. This allowed me the courage to check out some terrific places in the Tenderloin for food that I wouldn’t have found otherwise. The beds were very comfortable. The shower was hot, there is good coffee and pastry nearby. I worked a lot, so I needed a place to sleep. The red neon lights in the room were…interesting. Unfortunately, if you turned them off, you also turned off the outlets next to the bed, so charging a phone was tougher.
Stayed 9 nights in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Always great to be back at the Phoenix.
Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

Travelled with family and small children
Disliked: Amenities
the staff was very friendly but the actual property does not reflect the pictures. the pictures made me feel like it was very Ace Hotel vibes but it was basically a run down motel with good pictures. the bathrooms and furniture are really poorly kept, stains on the wall/i was going to change hotels because it was so bad/creepy but ended up staying due to the short stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tyler, Winnipeg

Liked: Cleanliness, amenities, property conditions & facilities
10/10 stay, would definitely come back. Consistent, professional and a good time.
Stayed 6 nights in May 2025

10/10 Excellent

Jesse Arcel

Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the staffing, they were really friendly and helpful! I enjoyed the vibes and location. I highly recommend. I would definitely come back! Only thing I wished was a mini fridge but that’s about it.
Stayed 3 nights in May 2025

8/10 Good

Clinton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property. If going to a concert nearby it is perfect.
Stayed 2 nights in May 2025

10/10 Excellent

Alexander

Stayed 1 night in May 2025

8/10 Good

Marcelina

The staff here were very nice and helpful. The hotel has a cute retro vibe, and the pool is nice. The room was good too. The area around the hotel isn't g
Stayed 3 nights in May 2025

10/10 Excellent

Tiffani

Stayed 1 night in May 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super chill and cool vibe hidden in plain sight. Wanted to find a place to stay near Civic Center, and the Phoenix deservedly has the highest ratings. Incredibly friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Shea

Stayed 1 night in May 2025

8/10 Good

Staci

Travelled with group
Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Area was sketchy but once inside the hotel you're safe. It was a bit noisy. Staff is super nice!
Stayed 4 nights in May 2025

8/10 Good

matthew

Stayed 1 night in May 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service

Our vibe was off

It was an okay facility. Reading the reviews (when we booked the room), many of them spoke of the "vibe" the facility. There was definitely a 60's/rock-n-roll vibe to the facility. The room next to ours was noisy until near midnight - for some reason they keep opening/shutting their door, was a little disturbing. Our room had red colored fluorescent lights over the the headboard, which were connected to light switch as you entered the room. I use a CPAP machine to sleep, and there was only one plug-in by the bed. To keep my machine operating, we couldn't turn off the power to the light over our bed, that also was annoying. The staff was very pleasant. Don't know if I would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Terri

Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I loved how walkable this location is. Our room was cute, quiet and enjoyable. I love the history of this hotel as well, I will come back for sure in the future.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

I really loved this place. Great vibes, great staff and safe. I have some suggestions that would make it even better. 1) Mini fridge in the rooms would be nice. Our room didn’t have one, not sure if others did? We did a door dash order and didn’t finish our sandwiches/potato salad. We ended up having to toss the rest of our food so that we wouldn’t risk food poisoning. :( It would have been a great late night snack. 2) Coffee/tea in the room. Our room didn’t have a coffee maker. I think there is coffee in the lobby (?), but sometimes it’s nice to be in your jammie’s with a nice hot coffee/tea instead of walking all the way to through the courtyard to the lobby to get a cup of Joe. 3) Bedside charging stations would cool. There was a power outlet that didn’t work so we had to charge our phones by the TV. We didn’t call and complain because we just worked around these obstacles, but still just some things to consider. Maybe our room was the only one missing a fridge, coffee maker or working outlet? I don’t know, but in spite of these things, I really enjoyed our stay and would definitely still comeback! :)
Stayed 1 night in May 2025

10/10 Excellent

Frank

Stayed 1 night in May 2025