2/10 Terrible
Lovene
24 Apr 2025
The complementary shuttle I previously arranged to pick us up from the airport to the hotel was not easy to find at all, being I never been to this country before upon exiting the airport it was a enormous amount of people rushing us asking us do we need a taxi. We tried to find where the shuttle would be with no clear signage and no one standing with a sign to the hotel we had to rely on the goodness of other people to help us and might I add there was not a lot of people trying to be helpful. Once finally arriving to your hotel we went to check in I was notified that the package I previously paid for wasn’t showing in your computer system. This was through Expedia which was extremely frustrating because I cannot go back in time to show what services I selected upon paying for my stay at your hotel. Your staff only resolution in order for us to get breakfast included with our stay was either an upgrade to a more expensive room at the cost of $65 per person per night for 5 nights or pay $35 per person per day for breakfast every day. We chose the latter. Once given access to our room it smelled of mildew and the sheets were stained on one of the beds. A family of four stayed above our room and all night and early morning long we heard banging running, the dragging of furniture and stomping for our entire stay. The shuttle driver told us we’d be able to book transportation to a private beach through your hotel and that they would bring us back as well. When I went to inquire a
Lovene
Stayed 5 nights in Apr 2025