2/10 Terrible
Debbie
Travelled with family
1 Jun 2025
Disliked: Staff & service, room comfort
Upon check-in, there was a service fee of $50 that I was unaware of. I tapped my card and it said Approved on the keypad, however the office receptionist (Brandy) told me it didn’t go through on her end and instructed me to tap again. I told her it showed up Approved on my end and she stayed again that it didn’t go through on her end. So I tapped again. I pulled up my bank account information and saw there was a double charge. I informed the front desk and the receptionist called the manager and after approximately 10 minutes, handed me the keys to the room and told me it would be remedied in the morning. I went up to the room to let my disabled mother get comfortable and went back down to grab my bags from the car, only to hear another customer talking to the receptionist about being double charged and was waiting to get refunded. The next morning when checking out, I spoke to another lady about getting my refund due to a double charge. She stated that it was normal for a debit card to double charge. I explained I was instructed to tap twice upon check-in. She became visibly aggravated and then she proceeded to tell me that I wasn’t charged, that it was a hold, and that it would fall off in a couple of days. I told her it will cause an inconvenience due to there being a $260 hold on my account and she then mocked me by stating, “Yes, it’s absolutely horrible!”, with a sarcastic voice. I couldn’t believe the level of unprofessional behavior. I asked for my receipt and went to
Debbie
Stayed 1 night in May 2025
