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Hempstead House Hotel

4.0 star property
VIP Access

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Photo gallery for Hempstead House Hotel

Indoor pool, seasonal outdoor pool, pool loungers
Property video
Exterior
Fountain
Free daily English breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • Spa
  • Bar
  • Room service

Explore the area

View in a map
London Road, Bapchild, Sittingbourne, England, ME9 9PP
  • Kent Science Park
    ‪6 min drive‬
  • Leeds Castle
    ‪18 min drive‬
  • Elmley National Nature Reserve
    ‪20 min drive‬
  • London (SEN-Southend)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Ashby Suite

The Ashby Suite | Living area | TV

The Ashby Suite

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, desk

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(10 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hempstead House Hotel

Hotel in Sittingbourne with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hempstead House Hotel offers 34 accommodations with coffee/tea makers and complimentary bathrobes. This individually decorated and furnished accommodation includes desks. Digital televisions are provided.

Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AquaManda Spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hempstead House Hotel. During your stay, you'll be close to Milton Creek Country Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine with garden views at Lakes Restaurant, one of the property's 2 restaurants
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body scrubs, reflexology or aromatherapy at AquaManda Spa
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Sittingbourne and Kemsley Light Railway and a few minutes from Milton Creek Country Park
  • Pets welcome free of charge
Hempstead House Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this hotel measures 2519 square feet (234 square metres) and includes conference space. A seasonal outdoor pool, a sauna, and spa services are also featured at the business-friendly Hempstead House Hotel. Free self parking is available.

This 4-star Sittingbourne hotel is smoke free.

Guests are served a free English breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Lakes Restaurant – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Brasserie – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Brasserie
  • Lakes Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,519 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Children under 16 years old are not allowed in the fitness facilities, health club or pool.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hempstead House Hotel
Hempstead House Hotel Sittingbourne
Hempstead House Sittingbourne
Hempstead Hotel Sittingbourne
Hempstead Hotel Sittingbourne
Hempstead House Hotel Hotel
Hempstead House Hotel Sittingbourne
Hempstead House Hotel Hotel Sittingbourne

Hempstead House Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 395 out of 606 reviews
Rating 8 - Good. 167 out of 606 reviews
Rating 6 - Okay. 30 out of 606 reviews
Rating 4 - Poor. 7 out of 606 reviews
Rating 2 - Terrible. 7 out of 606 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Stayed 2 nights in Jun 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. All staff are friendly, helpful and always professional.
Stayed 1 night in May 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always like this hotel. Cosy, relaxed, nice friendly staff, good facilities.
Stayed 1 night in May 2025

10/10 Excellent

Olga

Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Stayed 2 nights in May 2025

10/10 Excellent

Lee

Stayed 2 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Stayed 1 night in May 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, fantastic staff

Lovely hotel and facilities spa was fantastic. The only thing for me was the bed. The mattress was a little bit too soft and I am used to a hard mattress so give me backache in the morning. Restaurant was good staff very accommodating and friendly but would definitely stay again and recommend a friends.
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Mar 2025

8/10 Good

Nicholas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Just ok - greater attention to detail would help

Overall fine for 1 night stay. Room generally comfortable - thankfully a fan available and outside temperature had dropped slightly otherwise would have been a much less comfortable experience. Dismayed to find faecal matter on the wall by the toilet. Attention to detail in housekeeping could be better - reported to reception who apologised, but no offer of goodwill for the experience was given. Disappointed to not be able to access the outside hot tub before 8am - by this time others entered the hot tub including a young child which surprised me. We were departing after breakfast so could not stay longer to use the spa facility. Breakfast ok - bacon was dried out as though it was under a heat lamp too long? Overall ok - parking was fine - only appeared to be a standard plug for electric vehicles- not usable for our vehicle so had to charge offsite which was also a shame.
Stayed 1 night in May 2025

10/10 Excellent

kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, and breakfast staff was extremely professional and great service. I think that they all are a great asset to the hotel. Spa a little bit small. Gym equipment top speck, how ever water fountain was warm water and in cone cups so not great, as needed to keep getting water. Over all looks lovely and great as a hotel or wedding venue. We actually got married here and the day was wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Claire

It was a fantastic nights stay, wish we could have stayed longer, as we were just passing through! The spa was amazing, lovely warm water temperature, great facilities with sauna and steam room, and really great planning to have family swim slots. The breakfast was delicious, great that it was included in the price of the room and staff so friendly. We stayed in the suite, not much extra a night but the room facilities were fantastic
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Staff were extremely helpful at all time, nothing was too much trouble. Room was amazing with comfortable bed and breakfast was lovely. We didn’t use the spa facilities but found the parts of the hotel we did use to be extremely clean and welcoming.
Stayed 1 night in Apr 2025

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool Time Cut Over Easter Weekend

Its a lovely Hotel, beautifully furnished and well looked after reception rooms. Unfortunately, I, the paying guest for all 4 rooms for 2 nights over the Easter weekend, I received the awful room with a slowing ceiling right behind the end of the bed where I had to walk past all the time to get to the bathroom. In the night I had banged my head, forgetting about the sloped ceiling. But the staff gave me another room right away the next morning. I did not realize that the hotel is a dog Hotel and it seems that there are not dedicated rooms just for guests with dogs as I had I am allergic to dogs. Breakfast and dinners were excellent. The pool and Sauna & Steam room are very beautiful but the regulation that on the Easter weekend the pool was closed on Saturday and Sunday at 7 pm and on the public Holiday Monday even earlier at 6pm was very annoying. On normal days the polos stays open until 10 pm, it seems that the guests have not the privilege for staying at the hotel at special occasions to get the same service than at normal times of the years, due to staff payment.
Stayed 2 nights in Apr 2025

10/10 Excellent

mort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2025

10/10 Excellent

aanal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to say, just check the pool times beforehand if you have kids as it was only 8am-9am and 4pm to 6pm.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yes yes yes!

Our one-night stay was absolutely wonderful. Every employee had a warm smile and made us feel genuinely welcome. The hotel was spotless, well-maintained, and provided a truly relaxing atmosphere. The food was fantastic, and the service was outstanding—staff went above and beyond to accommodate our last-minute requests. We thoroughly enjoyed every moment and can’t wait to visit again!
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY AT THIS HOTEL****** It’s advertised as luxury but is no better than a holiday inn… in fact the beds at holiday inn are better, the beds are two single beds pushed together advertised as a super king size, when bought to the attention of the management the response is that’s what most hotels do? Yes maybe cheap low budget hotels but not ones advertised as luxury, complete RIP OFF. Worst hotel in Kent.
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faversham

Good location and facilities. Excellently helpful staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Oliver

Stayed 1 night in Dec 2024

10/10 Excellent

Carina

Stayed 1 night in Feb 2025