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Staines City Centre by Charles Hope

3.5 star property

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Interior
One Bedroom Apartment - Balcony | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels
Fridge, microwave, oven, stovetop
One Bedroom Apartment - Balcony | Private kitchen | Fridge, microwave, oven, stovetop
One Bedroom Apartment - Balcony | Individually decorated, individually furnished, desk, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Brixham Court, 50-54 High Street, Staines, England, TW18 4DY
  • Place, Thames Path
    ‪2 min walk‬
  • Place, River Thames
    ‪3 min walk‬
  • Place, Staines Bridge
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪17 min drive‬

Room options

View all photos for One Bedroom Apartment - Balcony

One Bedroom Apartment - Balcony | Individually decorated, individually furnished, desk, iron/ironing board

One Bedroom Apartment - Balcony

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Apartment - Balcony

Two Bedroom Apartment - Balcony | Individually decorated, individually furnished, desk, iron/ironing board

Two Bedroom Apartment - Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

Similar properties

Lobby
Sunday London Staines-upon-Thames Heathrow T5
Staines Town Centre
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, 489 reviews
The price is €91
includes taxes & fees
21 Jun - 22 Jun
Sunday London Staines-upon-Thames Heathrow T5

About this property

Staines City Centre by Charles Hope

Express check-in and express check-out are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Weekly housekeeping is available.
Staines City Centre by Charles Hope offers 11 accommodations with washers/dryers and espresso makers. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Accommodation at this 3.5-star apartment has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a weekly basis.

During your stay at Staines City Centre by Charles Hope, you're just a quick walk from River Thames. This comfortable apartment building has 11 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a dining area
  • Free WiFi
  • Just a 4-minute walk from River Thames and 12 minutes by car from Windsor Castle
  • Pets welcome for a fee
As a guest of Staines City Centre by Charles Hope, you'll find express check-in and express check-out. The front desk is open around the clock.

This 3.5-star Staines apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Offsite parking available (GBP 15 per day)

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Espresso maker
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: GBP 15 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Weekly housekeeping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 11 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: GBP 15 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 15 per day (1640 ft away)
  • Pet fee: GBP 15 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staines City By Charles Hope
Charles Hope Apartments Heathrow South
Staines City Centre by Charles Hope Staines
Staines City Centre by Charles Hope Apartment
Staines City Centre by Charles Hope Apartment Staines

Staines City Centre by Charles Hope Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 20 out of 47 reviews
Rating 8 - Good. 20 out of 47 reviews
Rating 6 - Okay. 3 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.8/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good quality accommodation and great prices. Very convenient to amenities and transport
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Noemi

Liked: Amenities, property conditions & facilities, communication
Nice and spacious apartment, I love it!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was excellent, very clean with everything you could need. I would have given it 5 stars but unfortunately the mattress was too thin and I could feel the springs through it, so not very comfortable. A thicker more expensive mattress or at least a thick mattress topper. Would solve the issue. Central location in Staines Upon Thames, so super convenient. Would I stay here again, the answer is Yes.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Beautiful apartment very conveniently situated
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved that this property was in the heart of things. All kinds of shops very close. The train was just about a 10 minute walk. We enjoyed our stay and would stay again if we were in the area.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

pauline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Poor directions to entrance
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Nicole

Liked: Communication
Very nice and safe flat in the Center of Staines, friendly staff, honest and trustworthy Agency
Stayed 12 nights in Oct 2024
Verified

10/10 Excellent

Megan

Liked: Cleanliness, room comfort, communication

Comfortable and spacious apartment. Perfect 👌

Spacious, clean and well presented apartment. 2 double bedrooms and 2 full size bathrooms. Well equipped kitchen. We had a really pleasant, comfortable stay and would definitely recommend to others. Right in the town centre but very quiet. Slept so well.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Matthew

Liked: Room comfort
Rooms overall were really nice. Good location for Thorpe park, the retail park and a restaurants. However, when entering the property it stunk of stale cigarette smoke.
Stayed 1 night in Aug 2024
Verified

8/10 Good

sean

Liked: Cleanliness, room comfort

Fantastic but difficult to locate

Fantastic apartment but finding the entrance and gaining entry was a nightmare.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

salum

Disliked: Cleanliness, property conditions & facilities, communication
worst place ever so not understanding
Stayed 1 night in May 2025
Verified

8/10 Good

Suzy

Liked: Cleanliness, property conditions & facilities
The property we stayed in was beautiful, equipped with everything you needed. The only downside was the hot water for the showers ran hot for 1/2minutes then went freezing cold. We did report this and somebody was meant to come out to resolve this but unfortunately the 2 nights we was their the problem didnt get resolved the comunication wasnt brilliant. The matter was never resloved.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

david

Liked: Cleanliness, room comfort
To much hastle trying to make booking, wanting I.D.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Saija

Liked: Cleanliness, property conditions & facilities
Apartment was nice and tidy. There was missing some dishes, like glasses. There was no elevator and our apartment was in third floor. One of our guests was in wheelchair, but fortunately was abble to use walking sticks in stairs, but it was a bit hard. Overall I give 4/5 stars.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Greg

Liked: Cleanliness

Good base to sleep and day travel

They really need to emphasize that the entrance is at the rear of the building in a shipping and receiving lot. On the good side: Convenient location for shopping Convenient location for transit Modern kitchen and bathroom On the not so good side: Noisy slamming doors. Hard bed. Lots of stairs to apartments. Limited supplies in kitchen. No view other than trucks loading goods.
Stayed 4 nights in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
The only real issue that was experienced was access to the property at the beginning. I found this an irritation which was resolved by the support team on the phone. I was worried about the location and it was strange to access from a service road and also that the initial door access was left open a number of times. The room was clean, tidy and a great location.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, room comfort, communication

Excellent stay

Don’t be put off by the exterior of the property. Access is from the rear of the shops. I’ve stayed in two different apartments and both have been clean, well equipped, spacious & comfortable. Lovely & quiet inside the apartment, I didn’t hear any other guests other than the odd door closing. As you’re on the high street there are plenty of shops and restaurants to choose from. The Charles Hope are now my go to apartments if I’m working in the area.
Stayed 3 nights in Aug 2023
Verified

8/10 Good

naval kumar

Liked: Property conditions & facilities
no lift and just stairs not easy to go to third floor with luggage.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Kaleigh

Liked: Cleanliness, room comfort
Overall this apartment was a fantastic stay! Located just above Staines (literally any shop you might need is within a 5 minute walk), the apartment was private but not desolate and surprisingly quiet for its location so close to the main public spaces. As mentioned in previous reviews, it was a nightmare trying to find the entrance (you have to go down a side street and walk through a partitioned truck loading zone), especially when arriving in mid-afternoon amongst schools letting out and commuters heading home. However, once we found the correct entrance and made our way to the apartment, we were very pleased with how clean and spacious the area was! The mattress left a bit to be desired (very thin and sometimes springs could be felt), but the linens were very clean and otherwise comfortable. The kitchen was well stocked to be able to cook. The shower was plenty spacious, but the tiles just outside were a bit loose and could be felt rocking when stepped on getting in and out. Another huge plus, the apartment is a short 10 minute walk from a very nice public train station making it very tourist friendly if you’re looking to plan trips into Zones 1-5 for tours or sightseeing! Overall a great stay…once we got there! Staff on site were very friendly upon check-out, even offering to help us store our luggage for a brief period before our train. However, in trying to find the entrance and proper location for the apartment, staff on the phone were not as helpful.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, amenities, communication
Perfekt beliggenhed midt i byen. Stor fin lejlighed. Rent og pænt.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Murray

Liked: Cleanliness, room comfort

Subway smells is not bread of heaven.

Lovely Appt. just a few snags/ideas. The oven doesn't work properly. The smell from ‘Subway’ is minging. Stick some comestibles in the fridge/cupboard, salt n pepper would be good, olive oil. Other than that, really comfy secure place.
Stayed 7 nights in Mar 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great

Nice place, clean modern and pretty spacious. Lots of amenities nearby as its located near a retail park.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Sam

Liked: Cleanliness, room comfort, communication

Great stay

Enjoyed our time here. Nice modern apartment which was comfortable during our stay. Would definitely stay at a Charles Hope apartment again.
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Steve

Liked: Cleanliness, room comfort, communication

Great apartment as long is it's not hot!

The apartment was excellent, very spacious and had everything that I needed for an extended stay including a washer/dryer. The apartment was on the third floor (no lift) and there was a large balcony at both the front and rear of the apartment. The electronic key is great but not sure how you would cope if you don't have a smartphone. You really need to follow the directions they supply otherwise you may find it hard to locate the entrance. The only negative, and it was a major one during my stay, is there is no air conditioning. Normally this wouldn't be an issue but it was particularly hot during my stay which necessitated having the balcony doors and windows open all the time. The apartment backs directly on to the service area of the Two Rivers retail park and there were constant deliveries throughout the night. The lorries were large and the service area is small so there was a lot of manoeuvring and reversing with the accompanying engine and beeping noises. This made it impossible to get a full night's sleep. The photo attached to the review was taken at 02:52 am! It was only on the final night when the weather cooled off and I was able to keep the doors and windows closed that I managed to sleep the whole night through. Overall I would consider staying there again as long as the weather was not hot!
Stayed 6 nights in Jul 2021
Verified

10/10 Excellent

Maria

Liked: Communication

Great stay at nice apartment

Lovely apartment in a great location for my business trip. Easy parking. Great wi-fi as it was for the apartment alone and not shared.
Stayed 3 nights in May 2021