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Hotel Palacio Azteca

3.5 star property
VIP Access

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Photo gallery for Hotel Palacio Azteca

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby sitting area
Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, iron/ironing board
Point of interest
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Pool

Explore the area

Map
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400
  • Plaza Rio Commercial Center
    ‪12 min walk‬
  • Centro Cultural Tijuana
    ‪15 min walk‬
  • Estadio Caliente
    ‪4 min drive‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Palacio Azteca

Family-friendly hotel with free valet parking and free airport shuttle
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas, free valet parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hotel Palacio Azteca offers 201 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Palacio Azteca. During your stay, you'll be within walking distance of Plaza Rio Commercial Center. Free WiFi in public areas, free valet parking and a free round-trip airport shuttle are available.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 14 minutes by foot from Plaza Rio Commercial Center and a 1-minute drive from Paseo Chapultepec
  • Free airport shuttle service
Hotel Palacio Azteca offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Palacio Azteca. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 3.5-star Tijuana hotel is smoke free.

Ixchel Restaurant – On-site buffet restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ixchel Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (5,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Palacio Azteca offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The name on the reservation must match the name on the guest's photo identification provided at check-in.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Azteca Hotel
Hotel Azteca
Hotel Palacio Azteca
Hotel Palacio Azteca Tijuana
Palacio Azteca
Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel
Hotel Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel Tijuana

Hotel Palacio Azteca Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 103 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, room comfort

Mary Anne & Bill medical tourism

Older hotel but excellent services, beautiful pool area, ability to have 3 great meals a day. All at a great price. Will return
Stayed 6 nights in Feb 2025

2/10 Terrible

Rut

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience no coming back .
Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with very friendly staff
Stayed 1 night in Feb 2025

6/10 Okay

ALFONSO

Liked: Cleanliness
Location near where I had to do business.
Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Live it

Second time staying here. Love it. Free breakfast, eady parking and transportation to and from airport.
Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Friendly staff. Easy check-in and check out. The free breakfast was good and they also had buffet style breakfast for additional fee. Free transport to/from airport was a big plus.
Stayed 1 night in Feb 2025

6/10 Okay

DAVID

Stayed 4 nights in Feb 2025

4/10 Poor

Flor

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon I check in the reception person was rude and she give me a card to go inside the room which doesn’t open because she mistake the room number I comback and let her know also the room was very small the clima doesn’t work at all the room was very cold we call to let them know and they bring a portable heater the doesn’t work , I grabe a tisue and the dispenser come out broken the only thing I like was the service at the buffets the people and the food was good and the vallet person we use the transportation to the airport was very nice person very professional.
Stayed 1 night in Feb 2025

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Isaias

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is old , entry doors no to safe, windows do not seal to noisy from traffic out side, rooms are to small
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Place was wonderful for the weekend. The staff was nice and helpful.
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in Jan 2025

2/10 Terrible

Anthony

Stayed 2 nights in Jan 2025

10/10 Excellent

Julio, Garden Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient, clean and very accommodating to your needs, they go beyond to make your stay comfortable.. and will even go get food if you arrive after hours.. I highly recommend this hotel, Omar was very very helpful to us Thank you for everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Elbia

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Erica

Stayed 1 night in Jan 2025

10/10 Excellent

Adam, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good like it
Stayed 1 night in Dec 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was amazing. I was not so impressed with the cleanliness and service at the restaurant for breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Valerie

Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, nice and clean !!
Stayed 2 nights in Jan 2025

8/10 Good

Gasim

Liked: Staff & service, property conditions & facilities
All good but breakfast issue. The first day they asked us to pay for breakfast . They said because the one included in the hotel is American breakfast !!. That's so ridiculous.
Stayed 3 nights in Dec 2024