The room was very different from the pictures I saw on Expedia. It was "extremely" small, not very many charging outlets, things were broken and we discovered they don't clean daily or give you the option. You have to put your dirty towels and rubbish outside your door daily and every 3rd day, they would do a thorough cleaning. One time, they forgot to clean so I had to call them but they still did not vacuum my room. Another time, they forgot to replace my towels but when I called them later in the night after returning from dinner, I HAD to go down to get them, no one would bring it up to us. Only 4 hangers, no other hooks and hallway to bed is so small, difficult to lay out your suitcase, let alone suitcases. No water in room, any amenities in the lobby. All other hotels we stayed at in Japan, they at least provided us with 2 bottles of water daily. Hotel is so crowded, piled up suitcases in the front and although staff tried to be helpful, they could only do so much. Location was good but I would NEVER stay here again. For the price we paid, I could have had better accommodations and service a bit further away, took a cab to the places and still paid out same in the end. I am surprised to discover that it's part of a BW chain.