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Rio Serrano Hotel + Spa

4.0 star property

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Relax by the pool with a breathtaking view of the surrounding mountains.
Superior Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down duvets, pillow-top beds
Cozy living room with a fireplace, scenic views, and comfortable seating area.
Enjoy a scenic view of the surrounding mountains from the large window in this cozy hotel room.
Relax in this inviting space with a fireplace, comfortable seating, and a view of the outdoors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪24 min drive‬
  • Lago Pehoe
    ‪34 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Double or Twin Room, Mountain View

9.4 out of 10
Exceptional
(16 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

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About this property

Rio Serrano Hotel + Spa

Family-friendly hotel with full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Rio Serrano Hotel + Spa. During your stay, you're just a quick walk from Serrano River. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Regional cuisine and garden views while dining at Qawasqar Restaurant
  • Take a swim in the indoor pool
  • Indulge with body wraps, facials or body scrubs at Kolaf
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park
Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square metres) and includes a conference centre. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Qawasqar Restaurant – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
De Agostini – This bar overlooks the garden. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 452 reviews
Rating 8 - Good. 107 out of 452 reviews
Rating 6 - Okay. 27 out of 452 reviews
Rating 4 - Poor. 13 out of 452 reviews
Rating 2 - Terrible. 12 out of 452 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kash, ooltewah

Stayed 3 nights in Apr 2025

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Stayed 3 nights in Apr 2025

10/10 Excellent

Hugh

Stayed 2 nights in Apr 2025

10/10 Excellent

Duane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

great place !!
Stayed 1 night in Apr 2025

10/10 Excellent

Zahra

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Stayed 1 night in Mar 2025

10/10 Excellent

Johannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
Stayed 3 nights in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 3 nights in Feb 2025

8/10 Good

Justyna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

anabella

Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
Stayed 3 nights in Feb 2025

10/10 Excellent

claudia, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We loved it!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will love this place

Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
Stayed 1 night in Feb 2025

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice services and friendly stuffs
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Expensive.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service was exceptional, the location is excellent.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Excellent hotel Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025