6/10 Okay
Carey
13 Aug 2025
The hotel itself is pretty good, room was clean, bathroom was clean, AC worked. The customer service was not good at all! Upon arrival I checked in and got my room and proceeded to the 3rd floor and when exiting the elevator I could barely get out because all the luggage carts were left abandoned right in front of the elevator doors. I went to my room and when I got there my key was working but the door was locked from the inside because they gave me a room that was already occupied! I’m sure I gave those people a scare as I was trying to enter the room at 11:30 PM! I then went back down to the front desk, where no employee was anywhere to be found. I waited 15 to 20 minutes before somebody finally showed up and gave me a new room which was not occupied, thank goodness. Too many times I went to the front desk and nobody was ever there to assist. Nice hotel but customer service needs help!
Carey
Stayed 2 nights in Jul 2025




















