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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property entrance
Casino
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
4 bars/lounges

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    ‪1 min walk‬
  • Waterloo Premium Outlets
    ‪7 min drive‬
  • It's A Wonderful Life Museum
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(65 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(14 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(123 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service – dining

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges and a health club are on-site.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like 7 restaurants, 4 bars and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast offered for a fee
  • Indulge with massages, body wraps or body scrubs at Spa del Lago
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A business centre and meeting rooms are available. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Waterloo hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Vine Bar & Grill – This restaurant serves lunch, dinner and light fare.
Portico By Fabio Viviani – This steakhouse serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet – This buffet restaurant serves brunch, lunch and dinner.
Sociale – This café serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Del Lago Resort & Casino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1061 out of 1499 reviews
Rating 8 - Good. 274 out of 1499 reviews
Rating 6 - Okay. 84 out of 1499 reviews
Rating 4 - Poor. 54 out of 1499 reviews
Rating 2 - Terrible. 26 out of 1499 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Craps But No Laundry

Overall, it was a wonderful two-night stay. The only sad aspect was that the hotel did not offer a guest laundry room.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was a birthday trip for my wife. The room was very comfortable. The staff was friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional 😊

Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little getaway

This was a great get away for my husband and I. There are nice selection of food for a smaller venue. There are live and electronic games. The hotel room was very nice. Love the bathroom set up. Bed was very comfy. I would recommend this location and plan to visit again.
Stayed 1 night in Apr 2025

10/10 Excellent

qi

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2025

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Abysmal. Terrible rooms, way too hot and smell terrible, room was extremely far from the elevators, staff was unpleasant and the casino was subpar. Reporting the casino for rigging the table games.
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino filled in down time
Stayed 3 nights in Apr 2025

10/10 Excellent

Angela

Travelled with partner
This was our first time at this hotel/casino. We were surprised at how banged up the hotel was. Definitely used a lot and not maintained well. The room was clean. We went to the sit down restaurant for our anniversary and we were not impressed. For the price that we paid, the food was average. The casino was also average. Several machines that I played on were dirty, one even had ketchup smeared on it. Not our favorite place and we won’t be going back.
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was easy to get to, clean everywhere, including inside the casino and had friendly staff. Bar service could have been a lot better. Limited places to eat for a party of four, which was disappointing, but the food was good. Couldn't make an appointment for the spa (was told over the phone all was booked) but, upon arrival, appointments were available - didn't bother with this because we tried to schedule it and then did something else instead. Would definitely return for another show/stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at del Lago Casino Resort! From the moment I walked in, I felt welcomed. The staff was friendly, the check-in process was smooth, and they even had a photo booth for a quick picture with my friends. My room was spotless and modern, featuring a super comfy bed and a beautiful bathroom—the rain shower was absolutely incredible. I loved that everything felt upscale while still being cozy. The casino was lively and fun without being overwhelming. I’m not a huge gambler, but I had a blast trying a few slot machines and watching some of the table games. And the food? Wow! It definitely hit the spot! I didn’t get a chance to try the spa this time, but it looked beautiful, and I definitely want to check it out on my next visit. Make sure to book ahead of time. The event my friends and I attended was a fun way to end our evening. If you’re looking for a mix of excitement and relaxation, del Lago is the perfect choice. I will absolutely be back!
Stayed 1 night in Apr 2025

8/10 Good

Kimberly M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly

very clean- very friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Amenities
Everything on the property was very clean !! Exceptional
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great….the room was perfect, dinner at Portico was amazing.
Stayed 1 night in Apr 2025

10/10 Excellent

STEVEN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Alissia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and nice. Easy parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Options other just gambling
Stayed 2 nights in Apr 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025