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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property grounds
Property entrance
4 bars/lounges, sports bar
Couples treatment room(s), sauna, steam room, body treatments
4 bars/lounges, sports bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪4 min drive‬
  • Place, Montezuma National Wildlife Refuge
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(154 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(92 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

9.0 out of 10
Wonderful
(4 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(21 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like free self-parking, plus 7 restaurants and 4 bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Continental breakfast served daily for a fee
  • Treat yourself to Swedish massages, manicures and pedicures or detox wraps at the spa
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including an off-lead area
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 1:00 PM.
Bourbon & Brew – This sports bar serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Centrifico – On-site bar. Open daily.
Sociale – This café serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Food Court – This restaurant serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-lead area is available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1227 out of 1699 reviews
Rating 8 - Good. 308 out of 1699 reviews
Rating 6 - Okay. 82 out of 1699 reviews
Rating 4 - Poor. 51 out of 1699 reviews
Rating 2 - Terrible. 31 out of 1699 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Stayed 1 night in Nov 2025

10/10 Excellent

Naomi

Stayed 1 night in Nov 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hosts and staff. All knowledgeable and friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Aliaksandr

Stayed 1 night in Nov 2025

10/10 Excellent

Susonya

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in, staff was very friendly, room was clean and very nice. Enjoyed the restaurant, good food, the staff at the restaurant was very attentive and quick to please. Even check out was easy. A very nice place to stay!
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay
Stayed 1 night in Nov 2025

10/10 Excellent

Terry

Stayed 1 night in Nov 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
The room was pretty outdated, scratches on the furniture, kind of dingy. Bed was comfortable.
Stayed 1 night in Nov 2025

8/10 Good

Andrea

Stayed 1 night in Nov 2025

8/10 Good

theodore

Liked: Staff & service, amenities
The room was what kind of clean still had some cleaning to do but other than that great day great amenities will stay again
Stayed 1 night in Nov 2025

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very comfortable.
Stayed 1 night in Nov 2025

6/10 Okay

Prasad, Nashua

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
In the room, bins don't have plastic covers. No Microwave in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
We stayed in a very relaxing king room. It was spacious, the bed was very comfortable, the bathroom had the toilet, shower & sink all separated which is nuce for getti g ready!separa
Stayed 1 night in Nov 2025

10/10 Excellent

MOHAMMED

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice Experience. However the Main Restaurant was closed for an Elegant Dinner for my Birthday. Overall Great Experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities
Extremely friendly staff!! Enjoyed everything, especially the apple cider margaritas at Bourbon and Brew!!
Stayed 2 nights in Nov 2025

10/10 Excellent

DARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Terry

Stayed 1 night in Nov 2025

2/10 Terrible

Fridah, Horseheads

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place is overated and neglected to say the least. We travel a lot and consider ourselves to be savvy and not snobby travelers. The checking person was abusive and accusatory as he read us the riot act and reminded us several times not to trash our room ...hmmm last I checked we were simply looking for a weekend get away celebration and spa treatments. Regardless-we checked into our room and later discovered that our door lock was broken. so they moved us hours later to a different room. Chapter 2: I booked a couples massage- to our surprise and no explanation this was switched because The couples massage rooms were in use.... yet we were charged the full price not to mention the broken steam room no couples massage and the list goes on of broken amenities at the spa. Chapt.3: mold in the shower. We first thought the smoke from the casino was the reason for the scratchy & drippy nose plus headache. But alas! The tiles in the shower had mold. While empathetic to service staff - it is upsetting that management doesn't seem to keep an eye on details and continues to offer a service that doesn't exist. As someone who teaches folks in the hospitality sector I am extremely disappointed and hope management truly takes time to reevaluate their entire facility. You have too many broken amenities - fix them!
Stayed 2 nights in Nov 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and excellent price
Stayed 1 night in Nov 2025

8/10 Good

Milos

Stayed 1 night in Nov 2025

8/10 Good

Nicole

Room was not ready. Was told to wait in the lobby which was very dirty. Not a good first impression Room was clean and spacious!
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness
This day was
Stayed 2 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025