6/10 OK
Tarkistettu asiakas
Matkusti perheen kanssa
30.8.2025
Hyvää: Huoneen mukavuus
A mixed experience
The room itself is spacious and aesthetic, it comfortable with a small sitting area, dining area.
For one of the most expensive rooms in the hotel the amenities are very basic, there was no hair dryer or iron.
We ordered room service from the restaurant it took 1 and a half hours to get to us but was tasty when we got it. The breakfast for room service with the chalet was ok like basic take away food in plastic takeaway packaging but was more than enough.
I was expecting that there would be a giraffe encounter as part of the giraffe room or a chance to feed the giraffe for the price of the room, this would make the experience better since the giraffes are quite far from view.
The rooms needs a few updates like the bedroom broken mirror, the bathroom door needs to be changed.
We all really enjoyed the wildlife zoo we saw all the big cats feeding which was very special, the kids especially loved stroking the snakes looking at the owls. There was a very knowledgeable member of staff who guided us through each of the big cat feeding sessions, he shared very insightful facts about the animals. All the other staff were very friendly and helpful. The kids also enjoyed their time at the pool, it's was clean and safe. The life guard was very good in making sure all the kids were safe and let us know if there was any danger.
Thank you
Tarkistettu asiakas
Yöpyi 1 yön elokuussa 2025
