8/10 Good
Michael
15 Oct 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Although we were aware of location, issues with public transport meant I would hire a car next time. Beautiful building with wide corridors. We had booked a Junior suite with walk in shower due to my wife's mobility issues but on arrival we were allocated room 206 which was, in my opinion, a family room with no walk in shower. It had 1 king size bed and 2 made up single beds and no sofa/chairs. Took us a while to find the room as they had recently changed some of the room numbers but not changed the direction signs on the walls!!! My wife went down to query the room and was informed, the room was their biggest room. Their only room with a walk in shower was already occupied. My wife returned to the room not happy, we were there for 3 nights. I then went down to reception with your booking confirmation to show the manager and was given the same speech as my wife had received but I persevered and eventually was given the keys to room 111 to check. It was exactly what we booked, complete with sofa/chairs and more importantly, a walk in shower. Problem sorted but I get the impression we weren't the first people that had had this experience.
Food in the restaurant was a little pricey but it was beautiful and staff were very attentive. I would recommend booking a table in advance as we saw people turned away on 2 nights. It will also depend out what other activities the hotel are hosting at the same time ie weddings, corporate events etc.
Breakfast on the balcony was great
Michael
Stayed 3 nights in Sep 2025
