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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Lobby
Front of property
Lobby sitting area
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Place, Reef Fleet Terminal
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

In-room safe, desk, blackout curtains, soundproofing

Urban Master

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(110 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 95 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Master Bath

In-room safe, desk, blackout curtains, soundproofing

Urban Master Bath

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Balcony Queen

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bailey Suite

Bailey Suite | In-room safe, desk, blackout curtains, soundproofing

Bailey Suite

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

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About this property

Crystalbrook Bailey

Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, self parking and free use of bicycles are on-site.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the overall condition of the property
  • Just a 3-minute walk from Cairns Esplanade and 11 minutes on foot from Reef Fleet Terminal
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 198 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and very clean. The staff were corteous, helpful and friendly. My room was spotlessly clean and had everything I needed for the perfect stay! The hotel and room looked better than the photos and far exceeded my expectations. If I am ever lucky enough to visit Australia again I will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, amenities
Everything was amazing and accomodating
Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
The room was very nice, super comfy bed! Staff were also really friendly and helpful. Was my favourite place I stayed during my trip to Australia. Only downside was because the pool is on the 3rd floor, it is fully shaded by the building from about 2pm. It’s also very small.
Stayed 3 nights in Nov 2025

2/10 Terrible

Davina

Liked: Cleanliness, amenities, property conditions & facilities
My car was damaged in the car park. I received an email telling me to report it to police and now I am the one out of pocket and have a keyed car.
Stayed 1 night in Nov 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, beautiful location
Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

2/10 Terrible

Julianne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yanti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate
Stayed 1 night in Nov 2025

10/10 Excellent

Minda

Stayed 4 nights in Nov 2025

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, amenities
The room was lovely and very modern! The facilities were great and the staff were very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Arif

Stayed 4 nights in Nov 2025

10/10 Excellent

Abbie, Cosgrove

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, super clean, gorgeous hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities
This property is amazing - from the cool architecture and funky designs (artwork and colour scheme) through to the awesome happy hour from 4-6pm for $9 margaritas and $9 Taco's (both beautiful) everything about this hotel is excellent. The location is perfect and dining within the hotel is good also. The value for money with Bailey was outstanding. I have already recommended to many friends.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mario

Stayed 2 nights in Nov 2025

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 1 night in Oct 2025

10/10 Excellent

Riza

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean,spacious. Tea and coffee Nespresso very good. Gym and pool facilities very good. The food at the pool was very nice. Friendly service at reception and restaurant.
Stayed 5 nights in Nov 2025

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and was only here for 2 nights. All in all good experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Spotless room, friendly staff, great location
Stayed 1 night in Nov 2025

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Crystalbrook Bailey for it’s convenient location, cleanliness and great customer service. Only downside would be the pool which is located in the restaurant and is quite small, the other pool is located in the residential building nextdoor to the hotel so is abit of a walk away.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rainier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. The bed and pillows were very comfortable! And excellent service from the staff if I needed something. Great location — so close to the esplanade lagoon and marina. I highly recommend this hotel. There are 2 pools in the property and a sauna too!
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and check in and check out easy thanks to friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities
Apartment room was amazing. Wish I’d stayed more than one night
Stayed 1 night in Oct 2025

10/10 Excellent

Graeme

Perfect in every way
Stayed 1 night in Oct 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities
Excellent room and amenities. Staff were great. Loved the location, and the pool was fantastic.
Stayed 1 night in Oct 2025

4/10 Poor

kieran

Stayed 1 night in Oct 2025