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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Lobby sitting area
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
3 bars/lounges, wine bar, cocktail bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Central Shopping Centre
    ‪8 min walk‬
  • Reef Fleet Terminal
    ‪10 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

9.2 out of 10
Wonderful
(93 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Residence

8.6 out of 10
Excellent
(10 reviews)
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout curtains

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Balcony Queen

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout curtains

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout curtains

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Three Bedroom Residence

  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

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About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, self parking and free use of bicycles are on-site.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Cairns Esplanade and 7 minutes on foot from Cairns Central Shopping Centre
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 587 out of 833 reviews
Rating 8 - Good. 173 out of 833 reviews
Rating 6 - Okay. 42 out of 833 reviews
Rating 4 - Poor. 20 out of 833 reviews
Rating 2 - Terrible. 11 out of 833 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dinh Trinh Nughen

Liked: Cleanliness, amenities
Very nice room
Stayed 3 nights in May 2025

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms have everything you need and reception is helpful. Make sure you are not put on a lower floor as the street outlook wasn’t the best and it was quite noisy. Also note that some of the rooms don’t have balconies or any type of outlook, some of the rooms face internal at the reception? which wasn’t the best first impression or what I was expecting. ended up paying more for a balcony facing a noisy street with no real outlook also on the first floor. Pool isn’t the best and bar was closed at 10pm on a Friday night. Good place to stay for a room and plan to be somewhere else most of the time.
Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

David

Stayed 4 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED our stay here! The room was clean, very comfortable as well as quiet. It’s walkable to all the major food/shopping you need and has a great view as well. We felt relaxed and rejuvenated after our stay here. Highly recommend!
Stayed 4 nights in May 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everthing
Stayed 4 nights in May 2025

6/10 Okay

Hayley

Stayed 1 night in May 2025

10/10 Excellent

Sydnye

Stayed 2 nights in Apr 2025

2/10 Terrible

Bronwyn

Stayed 1 night in May 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of great restaurants. Hotel was lovely, modern and very clean.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Convenient location
Stayed 2 nights in May 2025

10/10 Excellent

Rhiannon, Earlville

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our
Stayed 1 night in May 2025

10/10 Excellent

Mal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, the hotel was very clean and the room very spacious, definitely would stay again so many little details that made the room worth staying in
Stayed 1 night in May 2025

10/10 Excellent

Paul Nicholas

Stayed 1 night in Apr 2025

10/10 Excellent

sims

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning service arrived at 4:45 to clean the room. We deferred cleaning - wish they would have arranged to have the room cleaned when we were out (with the please clean room sign on the door) between 10-4:30.
Stayed 2 nights in May 2025

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, air conditioner works great. Can walk to everything easily including all Reef tours departing Cairns. Heaps of dining options nearby.
Stayed 6 nights in Apr 2025

8/10 Good

Yanling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning too noise
Stayed 2 nights in Apr 2025

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is overall good, Room is quite spacious, the cleanliness is good and the hotel is also very close to the hotel. However, there are only 4-5 food opt
Stayed 4 nights in Apr 2025

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Fabian

Stayed 2 nights in Apr 2025