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Crystalbrook Bailey

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Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Lobby sitting area
3 bars/lounges, wine bar, cocktail bar
A modern building with a grey car parked in front.
A modern hotel lobby with a large digital screen displaying the name "Bailey," comfortable seating areas, and a well-lit atrium with a patterned ceiling.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Gym

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Urban Master

In-room safe, desk, blackout curtains, soundproofing

Urban Master

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Urban King

In-room safe, desk, blackout curtains, soundproofing

Urban King

9.4 out of 10
Exceptional
(121 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Residence

A modern living room with a grey sofa, patterned cushions, a round coffee table with books, and a floral vase.

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Residence

A hotel room with a bed, a small table, and a window with curtains.

Two Bedroom Residence

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Three Bedroom Residence

A hotel room with a bed, a small table, and a window with curtains.

Three Bedroom Residence

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 95 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Urban Master Bath

In-room safe, desk, blackout curtains, soundproofing

Urban Master Bath

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Urban Balcony Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Balcony Queen

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Bailey Suite

A hotel room with two beds, a wooden panel wall, a decorative wall hanging, a vase with flowers, and a bedside table with books.

Bailey Suite

  • Sea view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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4.7 out of 5, Exceptional, 1,016 reviews
The price is €229
includes taxes & fees
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About this property

Crystalbrook Bailey

Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and self parking.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • The 3 restaurants, poolside bar and 3 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Cairns Esplanade and 8 minutes on foot from Cairns Central Shopping Centre
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 38 for adults and from AUD 19 for children
  • Self-parking fee: AUD 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1011 reviews
Rating 8 - Good. 198 out of 1011 reviews
Rating 6 - Okay. 48 out of 1011 reviews
Rating 4 - Poor. 21 out of 1011 reviews
Rating 2 - Terrible. 17 out of 1011 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and comfortable accommodation.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friednly staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Josh

Great stay
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Great rooms, extremely nice and helpful staff, amazing location and decent breakfast.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

sonya

Liked: Amenities, property conditions & facilities
nice room and relaxing night definetly stay again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before a planned dive trip in the morning. The clean two bedroom unit space was perfect for 4 adults. Great location to walk to restaurants and bars. We would stay again!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived via Uber however felt safe as reception near parking bay. Staff are friendly and helpful. Check-in and out was quick.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are compact and nicely furnished. The pool area and gym are good and the location is brilliant. Central to everything.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jess

Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful and friendly, amenities were lovely.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating. Arrived early, and the room was ready so we could check in immediately. Room was modern and nicely appointed.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Huong

Liked: Cleanliness, amenities, property conditions & facilities
We had excellent stay here from location, service… especially the lay out of lobby and the room, it’s modern, clean and welcoming
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean. Good view. Friendly staff
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful and accommodating staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thomas

Great location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay - highly recommended
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities
Staff was wonderful & help the room was fantastic & very comfy i would like to go back again one day .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, beautiful location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Paulito

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean Hotel close to Restaurants and town.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Spotless room, friendly staff, great location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and check in and check out easy thanks to friendly staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Abbie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, super clean, gorgeous hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly and welcoming staff. Loved it.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were amazing. Helpful, courteous, friendly
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Super nice comfortable room.Great secured parking
Stayed 2 nights in Jan 2026