4/10 Poor
Gabrielle
22 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed for 4 nights in a ‘Superior King Balcony Suite’
Pros:
Great location, walking distance to the ferry terminal and main tourist strip.
Friendly staff.
Cons:
Staff couldn’t actually help with issues.
I had a broken shower with very poor water pressure which I videoed and complained about on three separate occasions.
A front desk staff member came to my room to video for himself and agreed it was a problem.
It was not fixed during my 4 night stay, I was told there was no spare room to move to, no offer of any other solution or compensation.
I had to go to a nearby salon and pay to have my hair washed after a day on the Barrier Reef.
Noisy location with no earplugs provided- not ideal when busy touring to go out and look for some to buy.
Dirty, old carpet squares in the 8th floor corridor, smelly, similar scent to cat urine.
Banging, hammering and drilling from 0830am onwards directly above my room (noise recorded) despite signs stating these works would commence after 0930am.
Upon check out I was not asked how my stay was, probably because the staff know how bad the place is.
In summary it’s not up to basic standards and is overpriced.
Gabrielle
Stayed 4 nights in Aug 2025
