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Melia Casa Maya Cancun All Inclusive

Property class: 4

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Melia Room, Room, Balcony, Ocean View

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 10

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 1

View all photos for Room Standard

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 4

View all photos for Apartment Standard

Down duvets, minibar, soundproofing, iron/ironing board

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • Sleeps 6

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About this property

Melia Casa Maya Cancun All Inclusive

Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body treatments.
Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, volleyball and a playground
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado – This restaurant specialises in local cuisine.
Lobby Bar Boreal – On-site lobby lounge. Open daily.
Cape Nao – This restaurant overlooks the ocean and specialises in international cuisine. Open daily.
Casa Nostra – This restaurant specialises in Italian cuisine. Open daily.
The Grill – This restaurant only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 229 out of 464 reviews
Rating 8 - Good. 121 out of 464 reviews
Rating 6 - Okay. 61 out of 464 reviews
Rating 4 - Poor. 23 out of 464 reviews
Rating 2 - Terrible. 30 out of 464 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Qiamuddin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Meliá Maya Casa Cancún. The resort is beautiful, clean, and relaxing, with excellent service from the friendly and attentive staff. The rooms were comfortable, the food was delicious, and the overall atmosphere made our vacation truly enjoyable. Highly recommended!
Stayed 5 nights in Jan 2026

10/10 Excellent

David Hernandez

Liked: Cleanliness
Stayed 3 nights in Jan 2026

8/10 Good

Nadiia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed in a Melia Suite with an ocean view, and the room was excellent — spacious, clean, and with a truly beautiful sea view. Overall, we liked the hotel: the territory is well maintained, the pool area is great, and the drinks were good (except for the beer). However, there were several disappointing moments. We noticed that some staff members provided noticeably worse service if tips were not given every time, which negatively affected the overall experience. The restaurant “The Grill” was very disappointing. The meat was undercooked, and we had to wait around 40 minutes for our order, which is unacceptable. Another issue was at the front desk. We were promised an earlier check-in than 3:00 pm, but in reality we only got access to our room at 3:05 pm. I am not upset about the timing itself, but I did not appreciate being given false expectations. If we had been told from the beginning that early check-in was not possible, we would have planned our time differently. Overall, the hotel has strong potential, but better consistency in service and more honest communication would greatly improve the guest experience.
Stayed 7 nights in Jan 2026

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly stuff
Stayed 7 nights in Jan 2026

6/10 Okay

Neelufar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was good. Nice and spacious. Food is VERY limited. Not much variety and very limited treats/sweets. Never have been to a resort where is no ice cream offered. Checkin was stressful because of a mistake that Expedia made while booking. It got resolved but it wasted half the day because of that. Overall nice small resort. Not sure if I would return.
Stayed 3 nights in Jan 2026

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Yes it was very clean I had a great time there and planning to go back
Stayed 4 nights in Jan 2026

10/10 Excellent

HENRY, WALNUT

Stayed 3 nights in Dec 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony view was ok, we
Stayed 7 nights in Jan 2026

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good place , nice people
Stayed 4 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Dec 2025

2/10 Terrible

Ariana

Stayed 3 nights in Jan 2026

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve de vacaciones con mi Hija adolescente y fueron unos días mágico, el personal es maravilloso, todos nos cuidaban y nos daban lo mejor de si... Tuvimos con Concierge (Victor) quien hizo nuestra estadía muy especial...pero en cada servicio y en cada espacio fue increíble.... por favor mantengan este servicio porque en verdad es muy importante cuando salimos a otro país como es nuestro caso y tuvimos justo lo que necesitábamos ... llenaron todas nuestras expectativas.... GRACIAS A TODOS .... Nos sentimos EN CASA...
Stayed 6 nights in Dec 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025

8/10 Good

Ripu

Liked: Cleanliness, staff & service, amenities
Everything was great. Just that they have few vegetarian options
Stayed 5 nights in Dec 2025

6/10 Okay

Hana, Quincy

Travelled with family
Food was clean but limited options, also tables and chairs were not clean properly at restaurants between people . Kids high chair most of the time dirty. Pool is cold not heated and no hot tub. No ramp to take stroller to the beach or the water park from inside. Kids club lack toys and entertainment options it only had timed activities. No coffee shops. And icecream for the kids was only served in a hidden place it was like a hidden gem and most of the time not available . The best thing about the resort if the beach and the clean rooms and friendly staff .
Stayed 4 nights in Dec 2025

10/10 Excellent

Miguel A

Stayed 11 nights in Dec 2025

10/10 Excellent

Gabriela, Aberdeen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Mis hijos y yo visitamos para celebrar mi cumple y las fiestas patrias. Es un hotel muy bonito con habitaciones muy grandes y modernas! El buffet es bueno y la comida estuvo deliciosa, pero le falta mas variedad de fruta. El personal es muy amable y atento. La playa es hermosa y solo un par de dias hubo zargazo desafortunadamente pero los demas dias estuvo perfecto. El area de toboganes es pequeña pero mis hijos la disfrutaron. Sería mejor si esa area estuviera frente o mas cerca de la playa y no en la parte frontal del hotel. El servicio de niñeras es bueno y está incluido, pero mis hijos solo quisieron estar conmigo porque ya estan mas grandes y solo lo usamos unas horas. La alberca está muy bonita y la temperatura del agua es la más perfecta que hemos tenido en la vida! Todas las noches tienen un show en el lobby. A mi no me interesan mucho esos shows pero si lo disfrutamos mucho en la noche Mexicana! Bailaron padrisimo. En general, nos gustó mucho nuestra estancia.
Stayed 7 nights in Sep 2025

2/10 Terrible

Ankur, Redmond

Stayed 6 nights in Dec 2025

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I was excited to find a newly remodeled “all inclusive” resort to celebrate my 40th birthday. The facility is clean. However the food was beyond terrible. So much so, that we stopped eating at the buffet and paid for the better food at the resort. Also equally disgusting. The beds are extremely firm, everything is either over cooked or under seasoned. They also don’t tell you when you check in that you need to turn your wrist band (which is your room key) in at check out. If you don’t, they make you pay $100. We asked multiple times to speak with the hotel manager, and despite saying “he will be up to see you at 10 am” he never showed. Skip this resort. The waterpark area was nice for the kids, however seating is limited. Also very grateful for the doctor on staff there, he was able to treat my whole family.
Stayed 6 nights in Dec 2025

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort i cant wait to go back !
Stayed 5 nights in Sep 2025

2/10 Terrible

YOUSTINA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Well the only positive is the sweets and coffee they have, otherwise all is terrible. Poor quality rooms, poor cleaning service...we found broken glass in the room when we arrived, limited foods options, and entertainment program and service are awful. Workers there are looking for tips to work or help you, otherwise you get poor service. They only speak Spanish and help spanish speaking guests. Rooms are spacious if you get the LEVEL, which we did, but poor setting of things in the room and cheap made. The beach is dirty and had things that looked like poop and when we checked, we found out they have sewerage shortage in Isla mujeres right across and dumping into the sea water. It was gross to swim there! They have one big pool without a hot tub. Food was bad and no variety. Concierge didn't even acknowledge us till one day later and was off 2 days of our 6 days stay. Better to spend a few more dollars and go to a different resort! They're short staffed and have limited restaurants' space for how busy they get. The wate park is nice with tons of kids so I'd say for people who want a contained space to stay and kids to enjoy a water park all day but don't care about anything else , this is the place for them.
Stayed 6 nights in Dec 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, lots of area on the beach and never felt too crowded. The kids water park entertained our kids for many hours. The swimming area was clean but a little too wavy. The food was just fine, but nothing to write home about. The room was large and had more than enough space for all of our things, but smelled a little musty upon first arrival. The staff were really friendly and very helpful
Stayed 7 nights in Dec 2025

10/10 Excellent

Iain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Perfect for families with your kids. Would return time and time again.
Stayed 7 nights in Dec 2025