Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

55-inch plasma TV with cable channels, TV

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub
Parking included
Free Wi-Fi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪18 min walk‬
Place, Forum Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪43 min drive‬

Room options

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

59 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed
Free Wi-Fi

Junior Suite King Beachfront Swim up

Exceptional

Ocean view
36 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Junior Suite Double Accessible

Lagoon view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite King Accessible

Lagoon view
36 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed
Free Wi-Fi

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite Double Beachfront

Very good

Ocean view
40 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Deluxe Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Junior Suite Ocean Front Double

Wonderful

Ocean view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite Ocean Front King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite Double

Very good

Lagoon view
36 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite King

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Standard Double Bed

Wonderful

Resort view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

King Room

Wonderful

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Similar properties

Hot tub
All-inclusive
Spa
Pet-friendly

includes taxes & fees

31 May - 1 Jun

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.

Free WiFi
Free valet parking and self-parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with body wraps, hydrotherapy or deep-tissue massages at Aura Spa
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a steam room and a sauna
Guests love the breakfast and restaurant
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Chac Mool Beach
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa – This restaurant specialises in Mexican cuisine.

Viaggio – This restaurant specialises in Italian cuisine. Open daily.

Ventanas – This buffet restaurant overlooks the ocean. Open daily.

Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.

At Sunset – On-site restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Football

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Patricia Carole

Travelled with group

23 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Excellent resort, the staff couldn't do enough to make our stay amazing. Rooms were clean, food was decent, we enjoyed the Mediterranean Restaurant the best. The beaches were very clean and inviting. Lots of pool, beachside and evening hotel entertainment. Shout out to Ana in the concierge office, Frederico running the pool area, Jose at the bar and Caesar at the front desk. The coconut ice cream in the candy shop was to die for!!

Stayed 7 nights in Feb 2026

10/10 Excellent

Andre

Travelled with partner

23 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were very courteous

Stayed 2 nights in Feb 2026

10/10 Excellent

Ronald

Travelled with family and small children, Travelled with group

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

This is an amazing resort. Rooms are spotless, service is top notch, food is excellent, pools and beach are great, there really isn’t anything to complain about. The staff and entertainment staff are fantastic an made the week fly by. I would recommend this hotel to all. Is it perfect? No, nothing is, and I would like to recommend some improvements to get it too perfect. Improvements - More lobby and bar seating - Ice cream shop open later or additional area in lobby - Cabanas moved from side of pool so everyone can enjoy the entertainment - Silent DJ party more than once a week - that was great fun especially for the teenage children - More beach entertainment- soccer games etc But these are minor things, still giving 5* rating.

Stayed 9 nights in Feb 2026

8/10 Good

Felix

22 Feb 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

Ivan

Travelled with family and small children

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our room was cleaned everyday. The people are so kind, helpful and amazing. Azul's breakfast was the all time best.

Stayed 6 nights in Feb 2026

10/10 Excellent

Luis

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

I Loved it, definitely going back.

Stayed 3 nights in Dec 2025

10/10 Excellent

fatih, glen allen

Travelled with family and small children

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Exceed my ecxpectations ! Not a huge resort , everything close by to each other . Not the biggest buffet I seen but found everything I liked . Very clean , great location , friendly employees and good food !

Stayed 5 nights in Feb 2026

10/10 Excellent

Mahyar

Travelled with family

21 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean resort from rooms to genaral area and the beach. Also very friendly staff. Would recommend.

Stayed 5 nights in Feb 2026

8/10 Good

Sandipsinh

21 Feb 2026

Stayed 5 nights in Feb 2026

8/10 Good

Sheryl

Travelled with family and small children

21 Feb 2026

Liked: Cleanliness, property conditions & facilities

Spotless room. Very attentive and responsive. Very friendly staff all around.

Stayed 6 nights in Feb 2026

10/10 Excellent

Prakhar

21 Feb 2026

Stayed 4 nights in Feb 2026

8/10 Good

Brunella

21 Feb 2026

Liked: Cleanliness, staff & service, amenities

Room was spotless. We had a problem on we could hear absolutely everything in the hallways and the rooms next to us. The restaurants were great and the staff was great except in one restaurant where our waiter was rude.

Stayed 4 nights in Feb 2026

10/10 Excellent

Sharmila

Travelled with family and small children

21 Feb 2026

Liked: Cleanliness

Food is so good. Staff is nice too. We enjoyed our trip. Thank you.

Stayed 3 nights in Feb 2026

10/10 Excellent

Debjani Deb

Travelled with family and small children

21 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room service was good. On the beach, nice.

Stayed 3 nights in Feb 2026

10/10 Excellent

Anthony D

21 Feb 2026

Stayed 6 nights in Feb 2026

10/10 Excellent

Svetlana V

21 Feb 2026

Liked: Cleanliness, property conditions & facilities

It was an amazing experience! The food was wonderful. Staff was friendly, the rooms were clean every day. My bf and I had a wonderful couples massage, we danced on the beach under the stars and every night we had a delicious dinner. The only thing is we had to wait for a table, sometimes up to an hour.. but it was worth it. We’ll be be back again, Mexico !

Stayed 4 nights in Feb 2026

10/10 Excellent

Gabriella

20 Feb 2026

great!

Stayed 7 nights in Feb 2026

8/10 Good

Mikhail

Travelled with family and small children

20 Feb 2026

Liked: Cleanliness, amenities

the room was clean, staff was very attentive.

Stayed 7 nights in Feb 2026

10/10 Excellent

Indifrance

Travelled with family and small children, Travelled with group

20 Feb 2026

Liked: Cleanliness, amenities

GREAT! Food, people, ambience 5/5

Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Travelled with family and small children

20 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful

Stayed 7 nights in Feb 2026

2/10 Terrible

len

19 Feb 2026

Disliked: Cleanliness, property conditions & facilities

Gift shop charges $52 for spray sun block. A three pack on Amazon is $21. You screwed yourself. We won’t be back.

Stayed 5 nights in Feb 2026

8/10 Good

Juan

19 Feb 2026

Stayed 5 nights in Feb 2026

8/10 Good

Mary L

19 Feb 2026

Clean rooms pool etc lunch buffet was just ok

Stayed 4 nights in Feb 2026

10/10 Excellent

Louise

19 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The food and the staff were fabulous! The resort is smaller and easy to get around. The poolside taco stand was absolutely delicious, not to mention convenient. It featured a variety of meat and seafood to choose as well as a different bbq daily such as ribs or jerk chicken.

Stayed 3 nights in Feb 2026

8/10 Good

Lauren

Travelled with family and small children, Travelled with partner

19 Feb 2026

Liked: Cleanliness, amenities

The room was clean and housekeeping kept on top of towels etc. Our room had a Expedia banner on the door. But it seemed like not many rooms were occupied in our area. As there was a lot of construction around and it’s off the side. Where everyone else seemed to be staying in the main building. Entertainment was good. The silent disco is a blast. The main pool was dirty at times which is surprising with no pool bar. The teen area is very hidden and had no teens up there as they don’t speak of it at check in. There were still a lot of kids in the main people even with their being an amazing kids side with slides and a pool. If my kids were younger I would of been on that side

Stayed 7 nights in Feb 2026

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

Similar properties

Oleo Cancun Playa All Inclusive Resort

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More