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The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property

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View from property
3 bars/lounges, lobby lounge
3 bars/lounges, lobby lounge
Cottage, 4 Bedrooms, Balcony | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds
2 indoor pools, seasonal outdoor pool, pool cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

View in a map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277
  • Place, The Amp Ballantyne
    ‪6 min walk‬
  • Place, Carowinds Theme Park
    ‪12 min drive‬
  • Place, SouthPark Mall
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(11 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 2 Queen Beds, Park View

9.8 out of 10
Exceptional
(15 reviews)
  • 33 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Park View

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 1 King Bed, Park View

10.0 out of 10
Exceptional
(29 reviews)
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Junior Suite, 1 King Bed

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View

View from room

Grand Room, 1 King Bed, Balcony, Park View

9.8 out of 10
Exceptional
(12 reviews)
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Presidential Suite, 1 King Bed, Balcony, Park View

10.0 out of 10
Exceptional
(2 reviews)
  • 111 sq m
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View

55-inch LED TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed, Balcony, Park View

9.0 out of 10
Wonderful
(2 reviews)
  • 74 sq m
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony, Park View

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 2 Queen Beds, Balcony, Park View

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cottage, 4 Bedrooms, Balcony

Cottage, 4 Bedrooms, Balcony | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Cottage, 4 Bedrooms, Balcony

  • 341 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

View from room

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

View from room

Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

  • 74 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 1 King Bed, Park View (Hearing Accessible)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

  • 33 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Luxury hotel with 2 indoor pools and full-service spa
2 indoor pools, a full-service spa and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free valet parking and a free area shuttle are also provided. Other amenities include 3 bars/lounges, a 24-hour health club and a poolside bar. Housekeeping is available on request.
The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A 24-hour health club and complimentary bicycles are featured at the hotel. 2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

Children aged under 13 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Ballantyne, A Luxury Collection Hotel, Charlotte. During your stay, you're just a quick walk from The Amp Ballantyne. Free WiFi in public areas, free valet parking and a free area shuttle are available.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine and garden views while dining at Gallery Restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor and 2 indoor pools or soak in the hot tub
  • Treat yourself to reflexology, detox wraps or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 1-minute drive from The Amp Ballantyne and 14 minutes from SouthPark Mall
  • Free local-area shuttle service
As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

29 meeting rooms and coworking spaces are available. Event space at this hotel measures 6230 square feet (579 square metres) and includes a conference centre. A seasonal outdoor pool, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. A free area shuttle within 1 miles is available. Self parking and valet parking are free.

This 5-star Charlotte hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 1:00 PM.
Gallery Restaurant – Overlooking the golf course and garden, this restaurant specialises in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal – Overlooking the golf course and garden, this lobby lounge specialises in American cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar – On-site bar. Open selected days.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Restaurant
  • Outdoor Pool Bar
  • The Ryal

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Art gallery
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Children's games
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 29 meeting rooms
  • Computer station
  • Conference centre (6,230 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (86 centimetre wide)

More

  • 3 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 14 to 40 for adults and USD 6 to 15 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive smart lock details. Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 759 out of 994 reviews
Rating 8 - Good. 138 out of 994 reviews
Rating 6 - Okay. 51 out of 994 reviews
Rating 4 - Poor. 26 out of 994 reviews
Rating 2 - Terrible. 20 out of 994 reviews

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Check in quick and got our room early. Beautiful hotel! We spent the afternoon in the pool. Walking distance to the Amp at Ballantyne where we saw a great concert. Very happy with the whole resort.
Stayed 1 night in Jun 2025

10/10 Excellent

LaShonda

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a phenomenal time. The rooms were excellent. The front desk staff was extremely polite and helpful. The food was amazing and the Spa was great! Highly recommended.
Stayed 3 nights in Jun 2025

8/10 Good

Ty’Keria

Stayed 2 nights in Feb 2025

8/10 Good

Shakuwrah

Liked: Cleanliness, amenities, property conditions & facilities
I liked how the staff were so nice and helpful
Stayed 3 nights in Jun 2025

10/10 Excellent

Adontae

Stayed 1 night in Jun 2025

10/10 Excellent

vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
Stayed 1 night in Jun 2025

10/10 Excellent

Justine

Stayed 1 night in Jun 2025

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Gabriell was AMAZINGGGGG!!!! I enjoyed staying here and will come again!
Stayed 1 night in May 2025

10/10 Excellent

Christy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
The location was great for concerts at the outdoor venue. Room and bathroom were really lovely with a sweet view of the park area.
Stayed 1 night in May 2025

2/10 Terrible

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Linda Marie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alesia, North Miami Beach

Stayed 1 night in Jun 2025

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to enjoy restaurants and music within easy walking distance. Hotel had nice amenities and staff was great!
Stayed 2 nights in May 2025

10/10 Excellent

Timothy C, Higbee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! Staff was friendly and the rooms were so perfect!
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Dr. Elali, chapel hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend! You will have to pay to use the microwave if needed
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel, Charlotte

Stayed 1 night in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Returning customer

Great stay! Last weekend 5/3/25….only issue was that we had some dirty bedding on one of the queen sized bed in our room. We called down to the front desk in the middle of the morning and they came right away to change everything. Great customer service. Really beautiful property. In walking distance to restaurants. Will return!
Stayed 1 night in May 2025

10/10 Excellent

Jianqing

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service

Umm?

Check in was extremely slow and no one was at the desk to valet park the cars
Stayed 1 night in May 2025

10/10 Excellent

Jennifer, Leander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We had a room with the balcony that overlooked a beautiful small lake with a fountain. The beds were very comfortable. There is not a coffee maker, but there is room service. The TV was a smart TV, so if you want to hang out in your comfortable bed and watch Netflix, that is definitely an option.
Stayed 1 night in May 2025