My reservation email said 10am was check-in. Got to the hotel about 20 minutes early and got an attitude from the guy behind the counter, stating that check-in was at 3pm. I reiterated that my email said 10am, and that I needed to take a shower and be somewhere by 3, so that wasn't going to work. He begrudgingly checked me in after informing me that the tv remote was broken. I don't watch tv anyway, so that was ok by me.
The room was clean, but there was only about half a roll of toilet paper in the bathroom, and no spares anywhere. Housekeeping did not replenish it when they cleaned. Towels were stocked well, and there were multiple soaps and shampoo's in the restroom.
The wireless never worked for me, so I had to use my phone as a hot spot for my laptop.
I got back from my event at 11pm to find the room freezing cold (there is no a/c unit, by the way), and when I called the office I was told that the heat and been broken for a week already, and he had no idea when they were fixing it. I had to wear my sweats and a long sleeve to sleep. There was no mention of this when I checked in, but there was a sign when I checked out saying "No heat, no refunds". When I was packing my car, I got locked out and had to go to the office for them to re-do my card so I could get the rest of my items. I guess they stop access when you leave on the check-out day, even if it's not 11am yet. Again, guy was not nice. The overnight guy is nice, though.
I won't stay here again. Last resort only.
