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Hotel Green Plaza Hakuba

3.5 star property

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Photo gallery for Hotel Green Plaza Hakuba

Lobby
Restaurant
Exterior
In-room safe, free WiFi, bed sheets
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

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12860-1 Chikuniotsu, Kitaazumigun, Otari, Nagano-ken, 399-9422
  • Place, Hakuba Koruchina Ski Area
    ‪1 min walk‬
  • Place, Tsugaike Ski Resort
    ‪14 min drive‬
  • Place, Hakuba Happo-One Ski Area
    ‪30 min drive‬

Room options

View all photos for Cortina Maisonette Room-Ski Run View

In-room safe, free WiFi, bed sheets

Cortina Maisonette Room-Ski Run View

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Maisonette Room, Non Smoking

Standard Maisonette Room, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Maisonette Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons
  • Free Wi-Fi

View all photos for Run Of House

In-room safe, free WiFi, bed sheets

Run Of House

  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room-Ski Run View, Non Smoking

Standard Japanese Western Style Room-Ski Run View, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room-Ski Run View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Maisonette Room-Ski Run View, Non Smoking

Standard Maisonette Room-Ski Run View, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Maisonette Room-Ski Run View, Non Smoking

  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons
  • Free Wi-Fi

View all photos for Cortina Japanese Western Room, Non Smoking

In-room safe, free WiFi, bed sheets

Cortina Japanese Western Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Cortina Japanese Western Room-Ski Run View, Non Smoking

In-room safe, free WiFi, bed sheets

Cortina Japanese Western Room-Ski Run View, Non Smoking

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Cortina Maisonette Room-Ski Run View, Non Smoking

Cortina Maisonette Room-Ski Run View, Non Smoking | In-room safe, free WiFi, bed sheets

Cortina Maisonette Room-Ski Run View, Non Smoking

  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room-Ski Run View

In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room-Ski Run View

7.0 out of 10
Good
(2 reviews)
  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Maisonette Room-Ski Run View

In-room safe, free WiFi, bed sheets

Standard Maisonette Room-Ski Run View

  • Sleeps 7
  • Free Wi-Fi

View all photos for Cortina Japanese Western Room

In-room safe, free WiFi, bed sheets

Cortina Japanese Western Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Maisonette Room

In-room safe, free WiFi, bed sheets

Standard Maisonette Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for 【Ski Run View】Cortina Japanese Western Room

In-room safe, free WiFi, bed sheets

【Ski Run View】Cortina Japanese Western Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room

In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room

  • Sleeps 5
  • Free Wi-Fi

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About this property

Hotel Green Plaza Hakuba

With direct access to the slopes, Hotel Green Plaza Hakuba makes guests feel at home with amenities such as a full-service spa and a hot tub.
Hotel Green Plaza Hakuba offers 257 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access, a hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 美人の湯. The spa is equipped with a sauna and a steam room. The spa is open daily.

Public bath/onsen services include an indoor public bath, indoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 1:00 PM and midnight.

During your stay at Hotel Green Plaza Hakuba, you'll be close to Hakuba Koruchina Ski Area. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Indulge in a treatment at the full-service spa
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes hot springs, a sauna and ski-in/ski-out access
  • Steps from Hakuba Koruchina Ski Area and 5 minutes by car from Hakuba Norikura Onsen Ski Resort
  • Free train station pick-up and train station drop-off shuttle service
During the winter, enjoy on-site recreational activities like snowboarding, snow tubing and sledging. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes.

There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. This ski hotel also offers karaoke, a sauna and ski passes. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Otari hotel.

Hotel Green Plaza Hakuba has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot spring
  • Hot tub
  • Karaoke
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow tubing
  • Snowboarding

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot spring
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 40 ºC
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Steam room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Hotel Green Plaza Hakuba offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 1:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Green Plaza Hakuba
Green Plaza Hakuba Otari
Green Plaza Hotel Hakuba
Hakuba Green Plaza
Hakuba Green Plaza Hotel
Hotel Green Plaza Hakuba
Hotel Green Plaza Hakuba Otari
Hotel Green Plaza Hakuba Japan/Nagano Prefecture - Otari-Mura
Hotel Green Plaza Hakuba Hotel
Hotel Green Plaza Hakuba Otari
Hotel Green Plaza Hakuba Hotel Otari

Hotel Green Plaza Hakuba Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 87 reviews
Rating 8 - Good. 42 out of 87 reviews
Rating 6 - Okay. 9 out of 87 reviews
Rating 4 - Poor. 7 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.
Stayed 4 nights in Feb 2026

6/10 Okay

Heather

Liked: Cleanliness, staff & service, amenities
The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.
View from Cortina slopes
View of the slopes from the room
Stayed 7 nights in Jan 2026

4/10 Poor

Shannon

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.
Stayed 1 night in Jan 2026

8/10 Good

Lloyd

Stayed 2 nights in Jan 2026

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.
Stayed 5 nights in Jan 2026

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!
Hotel view from ski area
Mountain View from guest room
Stayed 3 nights in Jan 2026

2/10 Terrible

Chade Phang

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned! They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.
Stayed 3 nights in Dec 2025

2/10 Terrible

Chade Phang

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

DONN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Chi Fung

Stayed 3 nights in Dec 2025

8/10 Good

sook fun

Stayed 2 nights in Dec 2025

10/10 Excellent

Nianxin, Richmond Hill

Stayed 6 nights in Dec 2025

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.
Stayed 1 night in Dec 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is such a great place to ski/snowboard. The hotel is great and has a lot of space, theirs a lot to do in the hotel also besides being outside in the snow. The onsen and massage is great also and add the breakfast and dinner to your stay, you won’t regret it! It’s very peaceful and relaxing and we enjoy coming here. Can’t wait to come back!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

8/10 Good

Adam

Liked: Cleanliness, staff & service

Slopeside

Skiing was awesome and this hotel is slopeside, so that’s the key selling point for me. It is also unique and nice inside the hotel plus the onsen is great. My room was a bit dingy and dated, but seemed clean. Downside is that it a bus ride away from literally any other biz or hotel, so you are limited to the hotel for food or whatever else you need. The hotel food is really pretty bad, so this was a significant downside.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the ski slopes and an impressive looking hotel
Stayed 5 nights in Jan 2019

10/10 Excellent

YJ, Kyoto, Japan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Green Plaza Hakuba sits at the foot of the Cortina ski resort, which makes it a perfect ski in-and-out situation. The room had two single beds, and space for three futon with a max capacity of 5 persons. However, it was a perfect roomy space for my friend and I. Room was very clean, with a great view of the slope. It was a lot of fun to sit on the windowsill and watch the snow plows. The room had an assortment of glassware/cups and comes with a fridge, which is useful because there isn't much around the hotel itself to eat. Restaurant- nice buffet style dinner and breakfast (7-9am) . Be wary that breakfast time can be a bit busy/crowded if you come around 8am. Both meal times offered a good variety of western and Japanese food and was delightful. The beef stew was especially awesome. There is no notice on their site stating no tattoos allowed in the onsen (also boasts a great view of the ski slopes), but there was a sign posted outside the onsen itself. I disregarded it, as there were only Chinese in the baths and no one seemed to mind. It's a nice onsen, excluding that no tattoo sign. Staff are very kind, and when we were there, there were staff speaking Japanese, English, and Chinese. Tamura-san was very prompt with email replies. All in all, a lovely stay for a good price for convenience, cleanliness, and amenities.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

Phenomenal Hotel But Need Better Pillows

Overall, this hotel is excellent! It is directly off the slopes at Cortina and offers a number of amenities. The beds were a bit of a disappointment, particularly the pillows were very uncomfortable. However, with a number of amenities offered and its great location, this hotel is excellent.
Stayed 1 night in Jan 2019

8/10 Good

bryan

Liked: Cleanliness, staff & service

BT

Great location for skiing. Need more food options.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Over crowded hotel

This hotel is over crowded. There’s no seating area in the lobby for hotel guest. If u are arriving early be prepared to stand until checking in time at 3pm. The hotel do not provide luggage holding service for guests. Guest needs to pay for lockers to store their luggage. If you have a choice, do not go for the hotel half board meal package. U will be ended up eating the same food from the buffet for every breakfast and dinner. There are only 2 restaurants and a cafe in the hotel. Is always long queues to the eatery during the day time even though we noticed there was empty tables. I was told that the kitchen can’t cope with the overwhelming orders. The shuttle bus services is not that frequent to Minami-Otari station and Happo bus terminal. The onsen is like children swimming pool with kids running around and jumping into the onsen. Is the worst onsen! The skiing area was ok. The only good thing I can say was that the Western and Japanese room type is spacious and comfortable and the hotel staff is quite helpful. Otherwise the hotel is overpriced.
Stayed 3 nights in Dec 2018

6/10 Okay

Seang Seng

Stayed 4 nights in Dec 2018