6/10 Okay
Kathleen
Travelled with family
27 Apr 2025
FRONT DESK 10 ROOM 3.5
WE PAID A BIT EXTRA BECAUSE WE THOUGHT THE HILTON NAME WOULD BE A STEP UP FROM THE OTHER HOTELS IN THIS AREA. DISAPPOINTED THAT THE ROOM WAS SO DUSTY ( YOU COULD ACTUALLY SEE A THICK COAT OF DUST ON THE VALANCE TO THE DRAPES ) THAT WE BOTH HAD TO USE NASAL SPRAY TO BREATHE...NOT GOOD. THE BATHROOM TRIM WAS RUSTY...RUSTY! IT LOOKED LIKE A FIVE YEAR OLD PAINTED IT WHEN 20 MINUTES OF EFFORT WOULD OF ALL THAT IT TOOK TO PAINT IT PROPERLY. OUR BED WAS HARD AND THE CARPET WAS FILTHY. WE HAD OUR LITTLE WESTIE WITH US SO I ASSUME THIS WAS A PET FRIENDLY ROOM. THE FEE WAS NOT SO FRIENDLY AT $75.00...I WAS VERY DISAPPOINTED IN MY CHOICE OF HOTELS...BUT
ERIC AT THE FRONT DESK PATIENTLY LISTENED TO ME EXPLAIN MY THOUGHTS ON OUR STAY AND HE WAS WONDERFUL....I WAS IMPRESSED AND HE DID EVERYTHING IN HIS POWER ( WITHOUT ME ASKING TO MAKE OUR EXIT FROM THE HOTEL PLEASANT...THANK YOU AGAIN ERIC
Kathleen
Stayed 1 night in Apr 2025