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Hyatt Place Altoona/Des Moines

Property class: 3

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Photo gallery for Hyatt Place Altoona/Des Moines

Terrace/patio
Water view
In-room safe, desk, laptop workspace, blackout curtains
Front of property
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
480 Bass Pro Dr NW, Altoona, IA, 50009
  • Place, Outlets of Des Moines
    ‪1 min walk‬
  • Place, Adventureland
    ‪2 min drive‬
  • Place, Prairie Meadows Racetrack and Casino
    ‪3 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Accessible (With Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed, Accessible (With Shower)

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(10 reviews)
  • City view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible (2 Queen Beds with Sofa Bed, Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, Accessible (2 Queen Beds with Sofa Bed, Shower)

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

In-room safe, desk, laptop workspace, blackout curtains

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 48 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(52 reviews)
  • Lake view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds & 1 Sofa Bed)

In-room safe, desk, laptop workspace, blackout curtains

Room (2 Queen Beds & 1 Sofa Bed)

10.0 out of 10
Exceptional
(52 reviews)
  • Lake view
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Specialty)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed (Specialty)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Place Altoona/Des Moines

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a bar/lounge. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
Hyatt Place Altoona/Des Moines offers 112 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with twin sofa beds. 55-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they enjoy the free breakfast at Hyatt Place Altoona/Des Moines. During your stay, you're just a quick walk from Outlets of Des Moines. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, 2 meeting rooms and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • 6 minutes by foot from Outlets of Des Moines and a 5-minute drive from Adventureland
  • Dogs welcome for a fee
Hyatt Place Altoona/Des Moines offers its guests an indoor pool and a 24-hour fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekends. Public spaces have free WiFi.

A 24-hour business centre and 2 meeting rooms are available. The business-friendly Hyatt Place Altoona/Des Moines also features a terrace, a picnic area, and coffee/tea in common area. You'll have access to the indoor pool at a partner property. Free self parking is available.

This 3-star Altoona hotel is smoke free.

Guests are served a free buffet breakfast on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • In-room cot
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • On a lake
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 floors
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Twin sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Indoor pool
The following facilities are closed on Monday and Tuesday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Place Altoona Des Moines
Hyatt Place Altoona/Des Moines Hotel
Hyatt Place Altoona/Des Moines Altoona
Hyatt Place Altoona/Des Moines Hotel Altoona

Hyatt Place Altoona/Des Moines Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 687 out of 867 reviews
Rating 8 - Good. 109 out of 867 reviews
Rating 6 - Okay. 41 out of 867 reviews
Rating 4 - Poor. 17 out of 867 reviews
Rating 2 - Terrible. 13 out of 867 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was amazing!
Stayed 1 night in Jan 2026

10/10 Excellent

Nikole

Stayed 1 night in Jan 2026

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Staff was very helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and easy, nice lobby area with a bar. Lost of breakfast options and space.
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding a nice place to stay when traveling for work can be hi or miss. This is in the top three places that I have stayed while on the road. Great place to stay
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We drove down 5 and a half hours in the first snow storm of the season. We didn't expect to get there so early, but I called to see if we could get into our room early and her cheery response was come on in your room is ready!
Stayed 1 night in Nov 2025

10/10 Excellent

Jodi

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities
Always a pleasure to do business with
Stayed 1 night in Oct 2025

8/10 Good

george

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Stayed 1 night in Oct 2025

4/10 Poor

Denny

Travelled with family
Hotel rooms had TV and WiFi problems over the two days. Switched rooms but same problem. Was give a national number who supposedly had some special workaround. Was put on hold for 10 minutes so I just dropped off. Also know that no corrective action by hotel management has been initiated so new tenants will have the same problems. Not good - nice hotel except for this problem.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful, clean, relaxing. Thank you for a great stay
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Omotayo

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin, CARROLL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Steven, Pekin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in were friendly and polite.
Stayed 1 night in Oct 2025

10/10 Excellent

Marcy

Travelled with partner
Liked: Amenities
Breakfast was amazing and staff was excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Oct 2025

8/10 Good

Kaycee

Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Clean new hotel. Customer service needs help.

We were in town for the Des Moines IMT marathon and were going to watch our daughter run. First thing when we checked in, there was 1 person running the front desk. I tell him my name and he looks for my reservation. Once he finally finds it he asks for my card for incidentals. I tap my card then after several clicks and minutes, he says he's having problems in systems giving us our keys. In the meantime he is on the phone with some tech support and also has some employee telling him he can't find the truck keys so he's doing several things at the same item as checking us in. Then he tells me that he needs me to tap my card again and I say are you going to charge me twice? He said no we don't charge you for your room until you check out. I said I've already paid for the room several weeks ago. Miraculously then he can get me my keys. He also tells us at checkin that the bar is open until 11. My husband and I go down at 9:30. There are us and 4-5 others down there. At 9:50 he says the bar is closed. WHAT? Breakfast was supposed to be open at 7. We go down a few minutes early and wait. At 7:09 the lady at the front tells us and about 10 other people who are waiting that they are running late but we can go in and grab muffins and fruit. We went in because the race starts at 8 and we needed to get downtown. The man that was stocking stuff starts slamming stuff around as if to show he irritated we are in there. CRAPPY SERVICE ALL AROUND.
Stayed 1 night in Oct 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Travelled with family
Check in was great, sweetest lady and very welcoming! Loved her.
Stayed 1 night in Oct 2025

10/10 Excellent

Marcus, Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Denise, CARROLL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

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