When you book a five star hotel, you expect a certain level from your room, the amenities and the hotel personnel. In short, all my expectations were surpassed. The room was nice and clean with a good view to the Marina area, but the thing that really stood out was the personnel. Everybody, and I mean EVERYBODY, was extremely welcoming and friendly. The reception staff, maintenance workers and cleaners, restaurant staff, room service staff, the guy at the pool bar, absolutely everybody. To me, it's not even the room or amenities that make the hotel experience a five star experience but the level of service. And in this hotel, the service was a solid 10 out of 10. Just flawless job by everybody.