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City Hotel West

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Photo gallery for City Hotel West

Reception
Lounge
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Breakfast buffet

Reviews

3.4 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Moselstr. 35, Frankfurt, HE, 60329
  • Place, Financial District
    ‪1 min walk‬
  • Place, Kaiserstrasse
    ‪1 min walk‬
  • Place, Frankfurt Trade Fair
    ‪12 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪16 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

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About this property

City Hotel West

Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-out and free newspapers are on-site.
City Hotel West offers 25 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. 41-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at City Hotel West, you're connected to the convention centre and just a quick walk from Kaiserstrasse. Free WiFi in public areas, dry cleaning service and concierge services are available.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Frankfurt Trade Fair and Alte Oper
  • Pets welcome for a fee
As a guest of City Hotel West, you'll find a vending machine, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. The business-friendly City Hotel West also features concierge services, complimentary newspapers in the lobby, and laundry facilities.

This Frankfurt hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

City Hotel West Reviews

Reviews

3.4
Rating 10 - Excellent. 0 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 6 out of 32 reviews
Rating 2 - Terrible. 20 out of 32 reviews

3.6/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Tony

Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Wahidullah

Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024
Verified

4/10 Poor

KIANOUSH

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good about this property unless you need a cheap place to ……
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Stuart

Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Garrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Charles-Antoine

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024
Verified

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Janne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Sidi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!!!

Roaches!!!!!!!!!
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023
Verified

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prostitution hotel!

DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Do not book!

Horrible! Do not book! The hygienic conditions were horrible; completely unacceptable by any standard. As a result we terminated our stay immediately. The bed linens—arguably the most critical aspect of any hotel room—were filthy and heavily stained. It was evident that the sheets had not been changed in several days. Furthermore, the overall state of the rooms was shocking and deeply unhygienic. It is my strong suspicion that this establishment functions primarily as a short-term rental for prostitutes and drug users. This hotel is a tourist trap and bears no resemblance to the photographs and descriptions presented on the hotels.com website. While I understand that Hotels.com must offer a wide range of accommodation options across different categories, City Hotel West falls so far below any acceptable standard that I urge you to remove it from your platform immediately to protect other unsuspecting travelers.
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Bingliang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wir waren noch nie in einem schlechteren Zimmer

Es hat nach Zigaretten gestunken, Duschkopf war kaputt, Fernseher hatte keine funktionstüchtigen Sender, Bett war dreckig und hat sich verschoben, obwohl es ein Doppelbett sein sollte, ständig hat irgendwer eine Tür laut zu gemacht, die Hälfte der Möbel sind kaputt, paar Käfer waren auf dem Boden zu sehen und der Boden war dreckig. Service war ok.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

salvatore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Per fortuna è stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c è ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war eine Frechheit, dieses Stunden-Hotel überhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel geht so, die Gegend ist unerträglich.

Das Hotel ist für normale Menschen unerträglich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe übernachten müssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der Lärm von der Straße (sich prügelnde Prostituierte und Streitende Drogenabhängige) war sehr störend. Nie wieder.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Sotirios

Disliked: Cleanliness, staff & service, property conditions & facilities
Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelüftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur Papierhandtücher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. Später habe ich gesehen, dass im Erdgeschoss Getränke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdürftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.
Verified

2/10 Terrible

KIANOUSH

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

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