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The Star Grand at The Star Gold Coast

5.0 star property

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Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Club Suite | Premium bedding, pillow-top beds, in-room safe, desk
Exterior detail
8 restaurants, breakfast, lunch, dinner served; Italian cuisine
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Parking available

Explore the area

View in a map
8 Casino Drive, Broadbeach, QLD, 4218
  • Place, The Star Gold Coast
    ‪2 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room | Premium bedding, pillow-top beds, in-room safe, desk

Superior Deluxe Twin Room

8.6 out of 10
Excellent
(119 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room | Premium bedding, pillow-top beds, in-room safe, desk

Superior Deluxe King Room

8.8 out of 10
Excellent
(106 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

8.6 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room | Premium bedding, pillow-top beds, in-room safe, desk

Executive King Room

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Premium bedding, pillow-top beds, in-room safe, desk

Executive Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for King Terrace Suite

King Terrace Suite | Premium bedding, pillow-top beds, in-room safe, desk

King Terrace Suite

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Terrace Suite

Ocean Terrace Suite | Premium bedding, pillow-top beds, in-room safe, desk

Ocean Terrace Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 113 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Club Suite | Premium bedding, pillow-top beds, in-room safe, desk

Club Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Star Grand at The Star Gold Coast

Luxury hotel connected to the convention centre in Gold Coast with 8 restaurants
8 restaurants, an outdoor pool and 6 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Star Grand at The Star Gold Coast's great location. During your stay, you'll be connected to the convention centre and just a quick walk from The Star Gold Coast. Free WiFi in public areas, 8 restaurants and 6 bars are available.
  • Free WiFi
  • Enjoy Italian cuisine with pool views at Cucina Vivo, one of the property's 8 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the 2 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by foot from Pacific Fair Shopping Centre and a 5-minute drive from Slingshot
The Star Grand at The Star Gold Coast offers its guests 2 hot tubs, an outdoor pool, and a fitness centre. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 17513 square feet (1627 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the luxury The Star Grand at The Star Gold Coast. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Cucina Vivo – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi – Overlooking the pool, this fine-dining restaurant specialises in Korean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Garden Kitchen & Bar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Nineteen at The Star – Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Imperial at The Star – Overlooking the garden, this restaurant specialises in Chinese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 20 per night)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39.90 for adults and AUD 19.90 for children
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cucina Vivo
  • Garden Kitchen & Bar
  • Imperial at The Star
  • Kiyomi
  • Nineteen at The Star

Things to do

  • 2 hot tubs
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (17,513 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.90 for adults and from AUD 19.90 for children
  • Self-parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1028 reviews
Rating 8 - Good. 235 out of 1028 reviews
Rating 6 - Okay. 128 out of 1028 reviews
Rating 4 - Poor. 68 out of 1028 reviews
Rating 2 - Terrible. 35 out of 1028 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cups and glasses need to be replaced and more milk,even if you’re only staying 2 nights pods to strong
Stayed 2 nights in Aug 2025

8/10 Good

Michelle, PERTH

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay, as it has a great atmosphere, with the Casino and plenty of dining options. Also, it is only a 10 minute walk to Pacific Fair Shopping Centre. If you love to shop, this is the place to go to, you won't be disappointed. What lets The Star Grand down, are the rooms. They are supposedly updated, but I don't think they look that updated. The bathroom is so small, the toilet is extremely low and I didn't enjoy the shower either (especially the design of the hand held shower). The room is ok, this is just my opinion, others may think it's great. The service in the rooms each day, was done so late in the day, most days around 4.30pm. So if you came back to room thinking you'll have a rest, then go out again, you couldn't. You were waiting for housekeeping to come in. The staff were friendly and polite, so overall, it was a good stay.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our overnight stay at The Star, it was great to take advantage of a special deal, which included breakfast, dining credit and 12pm check out.
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Stayed 1 night in Aug 2025

10/10 Excellent

FANGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Lucy

Stayed 1 night in Aug 2025

10/10 Excellent

Umesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Albert, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Pacific Fair, close to tram into Surfers, close to Oasis and eateries around the area as well as inside the property as well. It was so nice to come back to The Star to once again enjoy all the amenities and how easy it was to get to places in the area.
Stayed 8 nights in Aug 2025

10/10 Excellent

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Peta

Stayed 1 night in Aug 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 2 nights in Aug 2025

10/10 Excellent

YungJoon

Stayed 1 night in Aug 2025

10/10 Excellent

Robyn Leonie, Castlereagh

Liked: Cleanliness
C
Stayed 4 nights in Jul 2025

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed another stay at The Star, GC. I love how dining and entertainment is right there in the hotel. Staff are friendly. Rooms are very clean and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Seyed Danial

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good and fun time there.
Stayed 2 nights in Aug 2025

8/10 Good

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Aaron, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The star is well situated 10min walk to the Pacific fair mall and roughly the same time to the nearest tram station. The stay at the star has been amazing with friendly staff and great service. The rooms are clean and would definitely be coming back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness
All fine
Stayed 2 nights in Aug 2025

6/10 Okay

Sarah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was lovely, bed comfortable. Room decor was professional, room service food was convenient and nice. Didn't like the mould everywhere: blinds, pictures on walls, surrounding full wall window, on sills, curtains and on near by furniture. Mould is very hazardous and disgusting, was disguised with smell of bleach on entry. Formal complaint was made and will further escalate it if needed.
Stayed 1 night in Aug 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Business traveller, Travelled with group
It’s no wonder the star is struggling, at every point of relationship build, it was estranged, cold check in, QR codes to order and no personal interaction to reorder, having to approach the valet when we arrived.
Stayed 1 night in Jul 2025