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The St James

5.0 star property

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Photo gallery for The St James

Lake
Fridge, microwave, stovetop, dishwasher
Front of property – evening/night
Daily continental breakfast (NZD 25 per person)
St James Suite | Private kitchen | Fridge, microwave, stovetop, dishwasher

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Kitchen
  • Housekeeping
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

View in a map
20 Chisholm Crescent, Hanmer Springs, 7334
  • Place, Hanmer Springs Thermal Reserve
    ‪5 min walk‬
  • Place, Conical Hill
    ‪12 min walk‬
  • Place, Hanmer Heritage Forest
    ‪13 min walk‬

Room options

View all photos for Wheelchair Accessible Studio Unit

Wheelchair Accessible Studio Unit | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Wheelchair Accessible Studio Unit

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Studio

9.8 out of 10
Exceptional
(23 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Spa Studio

Executive Spa Studio | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Executive Spa Studio

10.0 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mt Isobel Suite

Mt Isobel Suite | Living area | Flat-screen TV, DVD player, iPod dock

Mt Isobel Suite

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for St James Suite

St James Suite | In-room dining

St James Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ground Floor Unit

Premium bedding, pillow-top beds, in-room safe, blackout curtains

One Bedroom Ground Floor Unit

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The St James

Ski motel in Hanmer Springs with free parking
Hit the slopes and relax with The St James's amenities, including ski storage, complimentary wired Internet access and free self parking.
The St James offers 16 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Accommodation at this 5-star motel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The St James. During your stay, you're just a quick walk from Chisholm Park. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi and wired Internet
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Within a 10-minute walk of Hanmer Springs Thermal Reserve and Conical Hill Walkway
As a guest of The St James, you'll find ski storage, complimentary newspapers in the lobby, and laundry facilities. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 5-star Hanmer Springs motel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 9:30 AM.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 9:30 AM for a fee: NZD 25 for adults and NZD 25 for children

Things to do

  • Ski storage

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 25 for adults and from NZD 25 for children
  • Rollaway bed fee: NZD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 8 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

St James Hanmer Springs
St James Motel Hanmer Springs
The St James Motel
The St James Hotel Hanmer Springs
The St James Hanmer Springs
The St James Motel Hanmer Springs

The St James Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 424 out of 493 reviews
Rating 8 - Good. 60 out of 493 reviews
Rating 6 - Okay. 6 out of 493 reviews
Rating 4 - Poor. 2 out of 493 reviews
Rating 2 - Terrible. 1 out of 493 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room as advertised, clean and well equipped.
Stayed 1 night in Jul 2025

8/10 Good

Nils Ole

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

mariah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always enjoy our stay at St James. It is perfectly locted to shops and the pools. The rooms are comfortable, and equipped with all the necessaries. Good service with friendly staff. We have stayed at many places in Hanmer Springs and this is by far our favorite. Highly recommend.
Stayed 2 nights in Jul 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities
Close to town. Clean and tidy with friendly, helpful staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location and quality environment. Sharon (manager) was a fabulous host too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, very comfortable rok
Stayed 1 night in Jun 2025

2/10 Terrible

Sai

Disliked: Staff & service
Not worth it for 526NZD
Stayed 1 night in Jun 2025

10/10 Excellent

Pip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place exceeded our expectations. The rooms were extremely clean, new, well-presented, and had all the amenities we needed. The host was genuinely hospitable and made us feel welcome plus provided great recommendations for dinner. Great value for money — would happily stay again! Honestly, we wish all motels followed this standard
Stayed 1 night in Jun 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely lovely place to staying the hosts are the moat nices people. Room was gawjus, clean and tidy., i couldn't fault anything. We arrived late at night in the cold and when we got up to our room the heatpump was going and our room was warm and cozy. Id never stay anywhere apart from the St James in future. Highly recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sharon was very helpful suggesting local hikes and offers towels to take to the Hamner Spring pools. The room was clean and the kitchen was modern with a microwave and dishwasher. The town for being small had several good options to eat and of course the Sulphur pools were wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 1 night in May 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

misha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, well
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed by a fine staff. The room was great with the exception of a bit of a dip in the bed. The bathroom was clean and well apointed. The area was perfect. I would recommed others. Its a great place to stay
Stayed 1 night in May 2025

10/10 Excellent

Wil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a beautiful location. Clean usable kitchen with every piece of equipment needed. Just watch that the fridge isn't on the coolest setting as it will freeze your items.
Stayed 1 night in May 2025

10/10 Excellent

Helen Gaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karina

Travelled with partner
Such roomy accommodation, with a lot of good amenities that are not often included at other hotels. Our view was top notch as well.
Stayed 2 nights in Apr 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Hanmer

Fabulous professional service. Kind and courteous front of house and housekeeping. Bed and linen fantastic. Lovely and quiet. Been to Hanmer a few times but first stay here and now number 1 stay for me
Stayed 1 night in Apr 2025