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The St James

5.0 star property

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Lake
St James Suite | Private kitchen | Fridge, microwave, stovetop, dishwasher
Deluxe Studio | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Front of property – evening/night
Wheelchair Accessible Studio Unit | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Kitchen
  • Housekeeping
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
20 Chisholm Crescent, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪5 min walk‬
  • Conical Hill Walkway
    ‪7 min walk‬
  • Conical Hill
    ‪12 min walk‬

Room options

View all photos for One Bedroom Ground Floor Unit

Premium bedding, pillow-top beds, in-room safe, blackout curtains

One Bedroom Ground Floor Unit

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Spa Studio

Executive Spa Studio | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Executive Spa Studio

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for St James Suite

St James Suite | In-room dining

St James Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mt Isobel Suite

Mt Isobel Suite | Living area | Flat-screen TV, DVD player, iPod dock

Mt Isobel Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Studio

  • 29.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Wheelchair Accessible Studio Unit

Wheelchair Accessible Studio Unit | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Wheelchair Accessible Studio Unit

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The St James

Fun on the slopes, near Hanmer Springs Thermal Reserve
Hit the slopes and relax with The St James's amenities, including ski storage, complimentary wired Internet access and free self parking.
The St James offers 16 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Accommodation at this 5-star motel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The St James. During your stay, you're just a quick walk from Chisholm Park. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi and wired Internet
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Within a 10-minute walk of Hanmer Springs Thermal Reserve and Conical Hill Walkway
As a guest of The St James, you'll find ski storage, complimentary newspapers in the lobby, and laundry facilities. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 5-star Hanmer Springs motel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 9:30 AM.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 9:30 AM for a fee: NZD 16 for adults and NZD 16 for children

Things to do

  • Ski storage

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 16 for adults and from NZD 16 for children
  • Rollaway bed fee: NZD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 8 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

St James Hanmer Springs
St James Motel Hanmer Springs
The St James Motel
The St James Hotel Hanmer Springs
The St James Hanmer Springs
The St James Motel Hanmer Springs

The St James Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 409 out of 475 reviews
Rating 8 - Good. 58 out of 475 reviews
Rating 6 - Okay. 6 out of 475 reviews
Rating 4 - Poor. 2 out of 475 reviews
Rating 2 - Terrible. 0 out of 475 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time

Great place to stay when visiting Hanmer springs. Great location an parking
Stayed 2 nights in Mar 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, always love to return
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Stayed 2 nights in Feb 2025

10/10 Excellent

Tushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb accommodation in great location.

We are frequent visitors to Hanmer Springs and have stayed in a variety of accommodation types and locations. The St James is my favourite thus far. From the friendly and personal check-in experience to the generous luxurious, immaculately clean and well appointed room ,The St James did not disappoint. The location was fabulous - adjacent to the shops and town centre, close walking distance to the thermal pools, recreational activities, restaurants and cafes along with outdoor walking tracks and amenities. I will definitely be back , this time for a longer stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely,generous room with nice views .Definitely our favorite place to stay in Hanmer.
Stayed 3 nights in Feb 2025

10/10 Excellent

SiuFai

Stayed 4 nights in Feb 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ann Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best ever motel

All brilliant, even supplied towels for the thermal springs in a carrier bag for. Would give it 6*. Best motel we have ever stayed in and we have stayed in loads.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to staff with very friendly staff we will be back
Stayed 1 night in Jan 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
St. JAMES IS A TREAT! TASTFULLY DECORATE, ROOM WELL APPOINTED, EVEN HAS FILTERED WATER. DEFINITELY WORTH CHECKING IN TO!
Stayed 1 night in Jan 2025

10/10 Excellent

Sandy

Short stay but very nice accommodation and right next to the Main Street and all the happenings
Stayed 1 night in Jan 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good views and comfortable room. Hosts were very pleasant.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Clean apartment, with kitchenette. Balcony to enjoy breafast/drinks. Adequate study space for business. Within walking distance to town, conical hill and hot springs.
Stayed 2 nights in Jan 2025

10/10 Excellent

Corinne

Stayed 1 night in Nov 2024

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for three nights in an upstairs room facing the mountains. The staff are friendly and professional. Everything in our room was clean, comfortable and modern. I particularly liked the balcony and kitchenette. The bathroom was lovely too and it was a nice touch to be given towels specifically for the hot pools. Although the accommodation is located close to the heart of town but it’s still peaceful and relaxing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed and clean room with everything you could want including a dishwasher! Easy and friendly check in.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
Fantastic property loved our stay
Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable unit, very spacious. The host was very friendly and helpful. Would recommend!!
Stayed 2 nights in Nov 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely motel, exceptionally clean and great location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Great location with the Hot Pools, restaurants and everything else you could need in Hanmer Springs all within a couple of minutes walk.
Stayed 1 night in Oct 2024

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Although described as luxury bedding we did not find this the case. The bed was hard with basic bedding. The positioning of our bed made our view very average
Stayed 1 night in Oct 2024

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean and well equipped. Short walk to everything.
Stayed 1 night in Oct 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine with a lovely mountain view from the patio. Unfortunately, we pretty much had to keep our drapes closed most of the time because there were people walking closely by. The kitchenette was very well equipped and that was nice. The bathroom was okay - lovely shower with nice water pressure, but the vanity was very small and what little counter area there was had the veneer lifting and bubbling, so it was hard to sit anything down. Overall, though, the staff were lovely and helpful and we enjoyed our stay.
Stayed 1 night in Oct 2024

8/10 Good

Jan, Ridgeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and wonderful view of the mountains.
Stayed 2 nights in Sep 2024