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Hanoi Garden Hotel & Spa

3.5 star property
VIP Access

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Photo gallery for Hanoi Garden Hotel & Spa

Breakfast served
Family Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Suite with Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Reception
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
3B Cha Ca street, Hoan Kiem District, Hanoi, 10000
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite with Balcony

Suite with Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite

  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Double or Twin Room with window

Deluxe Double or Twin Room with window | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double or Twin Room with window

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Family Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Room

  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite with City view

Suite with City view | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with City view

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

Hanoi Garden Hotel & Spa

Luxury hotel connected to the convention centre in Hanoi with a full-service spa
A full-service spa, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services and concierge services are on-site.
Hanoi Garden Hotel & Spa offers 30 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, The Garden Spa. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
With your stay at Hanoi Garden Hotel & Spa, you're connected to the convention centre and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with Thai massages, body scrubs or body wraps at The Garden Spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Just a 4-minute walk from Hanoi Old Town Night Market and 8 minutes on foot from Hoan Kiem Lake
  • Airport, train station pick-up and shopping centre shuttle service available for a fee
Hanoi Garden Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hanoi Garden Hotel & Spa. An area shuttle within 30 km and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

On-site venue – This restaurant only serves breakfast.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2014
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 18 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 18 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi Garden Hotel & Spa offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Garden Hanoi
Garden Hotel Hanoi
Hanoi Garden
Hanoi Garden Hotel
Hanoi Garden Boutique Hotel
Hanoi Garden Boutique
Hanoi Garden Hotel Spa
Hanoi Garden Hotel & Spa Hotel
Hanoi Garden Hotel & Spa Hanoi
Hanoi Garden Boutique Hotel Spa
Hanoi Garden Hotel & Spa Hotel Hanoi

Hanoi Garden Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 132 out of 166 reviews
Rating 8 - Good. 26 out of 166 reviews
Rating 6 - Okay. 5 out of 166 reviews
Rating 4 - Poor. 0 out of 166 reviews
Rating 2 - Terrible. 3 out of 166 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good clean hotel in Hanoi!

Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Stayed 2 nights in Aug 2025

10/10 Excellent

Huy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and the staff here is top notch , every one of them have been very pleasant
Stayed 1 night in Jul 2025

10/10 Excellent

Kamran

Liked: Cleanliness, property conditions & facilities
We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!
Stayed 4 nights in Apr 2025

2/10 Terrible

Abhay

Disliked: Cleanliness, property conditions & facilities, room comfort

Dingy hotel that desperately needs maintenance

Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.
Stayed 1 night in May 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service
Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Bernard savary malayapa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super central location. Good hepiful staff.
Stayed 2 nights in Nov 2024

6/10 Okay

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Perfect in every way.
Stayed 1 night in Dec 2024

8/10 Good

Zack

Travelled with partner
Liked: Cleanliness, staff & service
Hotel/room was clean and staff were very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nitesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little gem

Perfect place within the old quarters. Place is clean, staff are super friendly and come forward to help.
Stayed 3 nights in Dec 2024

8/10 Good

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
All are good
Stayed 2 nights in Dec 2024

10/10 Excellent

Haejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very friendly and helpful. always try to accommodate my requests. I stayed there for 5 days and 4 nights and would like to stay there again. One small thing is that it is not the hotel's fault, but we used the taxi cab on the way to the airport thru the hotel. The taxi driver made a couple of stops before we reached the airport, he made a stop to get the banh mi(bread), the lady on the street kept gesturing us to move the car, but the driver was outside to get the bread, and then he made another stop to drop that bread to a woman. it was pleasant at all. Other than that the overall hotel experience was good.
Stayed 4 nights in Nov 2024

10/10 Excellent

David, Cramlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Mike, aliso viejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in the old quarter and was convenient for walking around. Many small restaurants and cafes around. I never needed a vehicle to get around and was able to visit many locations. The hotel was quiet and staff very pleasant.
Stayed 2 nights in Nov 2024

10/10 Excellent

David, Cramlington

Stayed 7 nights in Oct 2024

8/10 Good

Denise

Stayed 2 nights in Sep 2024

10/10 Excellent

Aliya

Stayed 3 nights in Oct 2024

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is spacious but needs more cleaning to be done. The hotel is very close to the weekend night market. Lots of restaurants and coffee shops are near by. Hotel staffs Chloe, Ben, Lucky and night time receptionists are nice and very helpful. They even provide services to arrange tours, cruise and airport transportations for hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great pleasure staying at the Hanoi Garden Hotel and Spa!!! The entire staff was wonderful providing great service throughout our visit. The Hotel facilities are excellent, and we will definitely stay there again during our next trip to Hanoi 😀 BIG THANK YOU TO THE VERY PROFESSIONAL AND KIND STAFF!!! Warm Regards, Jeff, Lap, and family
Stayed 7 nights in Sep 2024

10/10 Excellent

Thai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the Old Quarter and lot of dining options even we arrived late close to 10pm. Staff are nice, respectful and helpful. Breakfast was very good with fresh juice and noodles.
Stayed 2 nights in Jul 2024

8/10 Good

Rhea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the air condition to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Stayed 1 night in Jul 2024

8/10 Good

Rhea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the A/C to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Stayed 1 night in Jul 2024