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Classic Lodges The Old Swan Hotel

3.5 star property

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Photo gallery for Classic Lodges The Old Swan Hotel

Exterior
Exterior
Gazebo
Property amenity
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
Swan Road, Harrogate, England, HG1 2SR
  • Turkish Baths and Health Spa
    ‪3 min walk‬
  • Harrogate Convention Centre
    ‪6 min walk‬
  • Harrogate Theatre
    ‪6 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪23 min drive‬

Room options

Executive Double Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Single Bed

View all photos for Single Room

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Single Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Suite

Superior Suite | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Superior Suite

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed

Executive Double or Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 239 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Executive Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Double Room

8.0 out of 10
Very good
(24 reviews)
  • 180.0 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Classic Double or Twin Room

8.4 out of 10
Very good
(15 reviews)
  • 180 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Similar properties

Property amenity

Crown Hotel Harrogate

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very good, (1006)
The price is €79
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Crown Hotel Harrogate

About this property

Classic Lodges The Old Swan Hotel

Hotel in Harrogate with 24-hour front desk and restaurant
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 24-hour room service, dry cleaning and a 24-hour front desk.
Classic Lodges The Old Swan Hotel offers 136 accommodations with a hairdryer and an iron/ironing board. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Classic Lodges The Old Swan Hotel. During your stay, you're just a quick walk from Mercer Art Gallery. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Enjoy British cuisine while dining at Wedgwood Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, meeting rooms and a lift
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Mercer Art Gallery and Valley Gardens
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and barbecue grills are also featured at the business-friendly Classic Lodges The Old Swan Hotel. Parking is available for a fee.

This Harrogate hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Wedgwood Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 15.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wedgwood Restaurant

Things to do

  • Library

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 15.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Old Swan Hotel Harrogate
Old Swan Hotel
Old Swan Harrogate
Old Swan
Classic Lodges Old Swan Hotel Harrogate
Classic Lodges Old Swan Hotel
Classic Lodges Old Swan Harrogate
Classic Lodges Old Swan
Classic Lodges The Old Swan
Classic Lodges The Old Swan Hotel Hotel
Classic Lodges The Old Swan Hotel Harrogate
Classic Lodges The Old Swan Hotel Hotel Harrogate

Classic Lodges The Old Swan Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 383 out of 997 reviews
Rating 8 - Good. 358 out of 997 reviews
Rating 6 - Okay. 165 out of 997 reviews
Rating 4 - Poor. 60 out of 997 reviews
Rating 2 - Terrible. 31 out of 997 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position for town
Stayed 1 night in Apr 2025

10/10 Excellent

A L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely, large traditional hotel. All the communal areas such as the bar and dining room are beautifully decorated with historical details. Room was spacious and comfortable. Good quality breakfast buffet was included. Staff attentive, professional yet friendly. An easy walk to shops and restaurants but tucked away up a quiet street on the edge of the town centre. Overall very impressed. Hope to return.
Stayed 2 nights in Apr 2025

6/10 Okay

Robert, Calgary

Liked: Cleanliness, property conditions & facilities
This is a yester-year classic hotel - sort of from the 1920- 30s when Agatha Christie stayed there. The best thing is the location, frontage and breakfast buffet in a large classical dining room. Don't have dinner in that dining room. The young women were sweet but need training and the food and wine was disappointing and overpriced. They should convert the library or library lounge into a small dining room. The bar was too large and cool to use. The entire place needs an update, like the White Hart and the Fat Badger. ... Nevertheless, a graet place to have a company away day or a small conference.
Stayed 2 nights in Apr 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location lovely hotel.However the room I was given had no opening windows and for me for a 9 night stay was unbearable! (I have to have fresh air when I sleep!)But thank you to the delightful Peter , the porter could see I wasn’t happy and without me even aware had sorted another room for me 😊. I was so grateful. He was so helpful and incredibly kind.
Stayed 9 nights in Mar 2025

8/10 Good

Mellanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mr DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Alan Edward

Liked: Cleanliness
Disliked: Staff & service, room comfort

beware room149 is not fit for purpose

we arrived about 8pm and was allocated a very small and noisy room - next to the hall fire doors which banged closed all evening/night and near the boiler which hummed very loudly all evening and during the night. there was only one chair in the room or no soap dispenser over the bath/shower so did not shower that night. the next morning we found the only soap dispenser empty. so we phoned reception and asked for some soap. this was at 7am and was told housekeeping did not start until 8.30 am. they had no soap in reception. so we asked to be moved to another room so we could have a shower. the receptionist at first said that there was no other room available - hotel was fully booked. she then rang back and said there had been a no show. so we had to pack up and move to the new room which was luckily on the same floor. the new room was lovely. it had 2 chairs! was much bigger than the one we had just left, separate shower and bath and full soap dispensers. we went down to breakfast to be ignored by the waitress - we had to ask for coffee. that was the last straw. so we decided to make a complaint. we spoke to housekeeping as them manager was not available. we told them we were very disappointed with our stay at the hotel. they were very supportive and said they would report back to the manager. we asked for the manager to phone us to discuss this matter. this was two weeks ago. no one has phoned us to discuss our complaint, hence this feedback. 4* stay?
Stayed 1 night in Mar 2025

8/10 Good

Kathryn

Stayed 2 nights in Mar 2025

6/10 Okay

Homera

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the hotel was good in its way but although they allow dogs you are ostracized for having one.They dispatch you to the corner of the bar to eat and they promptly forget you are there. I thought the hotel was not particularly welcoming. The first night we were there, we ate dinner at the hotel ( corner of the bar again), the price of a burger and a small portion of meat was extremely high. The presentation of the menu itself not what you expect from a decent hotel. Two tatty A4 paper stapled together was not my idea of a good presentation. All these little details are what makes a hotel exceptional and the Old Swan was not.
Stayed 2 nights in Mar 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t pay twice.

On check in arrival we were asked to pay for our room again ( already paid online ) to which I doubted myself and actually approved the second payment but then doubled checked my booking. Our room was small & the bed was awful , I know this is an old building but there was around 3” of crossfall on our room and felt like we were in the funhouse at Blackpool. Breakfast was nice and that’s about it.
Stayed 1 night in Mar 2025

6/10 Okay

faye

Disliked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Doreen

Business traveller
Liked: Cleanliness, staff & service
Rather past its sell by date, dated decor & furniture Breakfast very good & staff helpful enough
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old world elegance
Stayed 2 nights in Mar 2025

8/10 Good

Des

Stayed 1 night in Mar 2025

6/10 Okay

Geoffrey

Travelled with partner
My wife and I are 80 . Wife has a spinal injury so the ability to dine where we stay is vital. Booked dinner for 6-30 online at same time as online check in. Upon arrival was told dining was full. No thought given to informing us beforehand. Bad manners which means we will never return.
Stayed 1 night in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The historical building. The timeless quality. Helpful staff. Good breakfast. Comfortable bedroom. Look forward to coming back.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Mar 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Iola

Travelled with group
Disliked: Property conditions & facilities
Lovely location. Young staff in restaurant attentive and friendly. Good breakfast. Hotel itself very dated. Needs a complete upgrade. Noisy pipes. Cold bedroom. Price paid does not reflect this.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Stephen

£12 parking

£12 for parking which was a surprise as I chose this hotel for parking thinking it was part of the hotel and therefore free
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort

Dated

Looking it's age
Stayed 1 night in Feb 2025

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