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Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

4.0 star property

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Photo gallery for Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Breakfast, lunch and dinner served
Property video
Lounge
Breakfast, lunch and dinner served
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
96 Log Cabin Lane, Highlands, NC, 28741
  • Place, Highlands Country Club
    ‪2 min drive‬
  • Place, Bridal Veil Falls
    ‪4 min drive‬
  • Place, Dry Falls
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Garden)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Suite (The Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Patio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Patio

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Queen Beds

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About this property

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Hotel in Highlands with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and dry cleaning.
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy offers 63 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower, designer toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy's great location gets high marks from our customers. During your stay, you're just a quick walk from Nantahala National Forest. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Nantahala National Forest and 4 minutes on foot from Cullasaja River Gorge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, a terrace, and a vending machine are also featured at Trailborn Highlands, Outdoor Collection by Marriott Bonvoy. The hotel can provide concierge services and wedding services. Free self parking is available. A complete renovation of Trailborn Highlands, Outdoor Collection by Marriott Bonvoy was completed in June 2024.

This 4-star Highlands hotel is smoke free.

Highland Supper Club – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Highland Supper Club

Things to do

  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Highlands Inn Lodge
Inn Lodge
Highlands Hampton Inn
Highlands Inn Lodge
Trailborn Highlands Hotel
Trailborn Highlands Highlands
Trailborn Highlands Hotel Highlands

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 169 out of 234 reviews
Rating 8 - Good. 41 out of 234 reviews
Rating 6 - Okay. 17 out of 234 reviews
Rating 4 - Poor. 5 out of 234 reviews
Rating 2 - Terrible. 2 out of 234 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort

Great Highlands location with a few hiccups

Great location within walking distance to town and many restaurants. Front desk has a young staff & maybe not fully trained or engaged. When arriving at 5pm (with a 4pm check-in) was told our room was not ready yet. When pushed offered the 1st room off the lobby by the elevator & bathrooms. When that was declined, offered a more accepting location down the hall. Was offered no information about the hotel’s amenities or the room deposit that would be refunded at the end of the stay. Our room key stopped working on our last day & took 4 return visits to the front desk to finally receive keys that did work. The room was comfortable & housekeeping did a nice job keeping the room clean & stacked with towels. Morning coffee available early at 6am was good. Be prepared for rain as this area is located in a rainforest.
Stayed 5 nights in Aug 2025

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff was very hospitable and helpful. Every area of the hotel; inside and the grounds were clean and kept. The room was very clean and comfortable. I highly recommend this hotel and look forward to staying there in the future.
Stayed 1 night in Aug 2025

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Tim

Stayed 2 nights in Jul 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hot water
Stayed 3 nights in Aug 2025

8/10 Good

Robyn

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High tech, modern look and feel. Beds are too soft for folks that like firm. Will definitely stay here again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Janice

Travelled with family
Disliked: Staff & service, amenities
The check in process was a disaster. Our room was not ready even an hour past check in time. There seemed to be a shortage of trained staff members. We had reserved a king balcony room, which we never saw. We were first given a queen room after 5 pm. After making our dissatisfaction known we were then given a king garden room. THERE ARE NO CLOSETS IN THE ROOMS.
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our stay was excellent at this property. A couple points first the clientele is primarily seniors. Somebody in their infinite wisdom decided to go with beds that are low to the ground. Yes they are comfortable, but old people would not be able to get out of these beds easily. That purchase was a strategic mistake by management. Additionally. Check-in was scheduled for 4 PM on Sunday 7/27. The Front Desk was clearly not prepared to check people in at that time.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Garden room

King bed was very comfortable. We had the Garden patio room, loved it had entrance from outside, BUT the tree hedges blocked any view. A flower box would have been much better
Stayed 3 nights in Jul 2025

10/10 Excellent

Andie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel! I loved it! The staff was excellent. I highly recommend,
Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not publish this .2 things were a disappointment to me. There was not a Keurig coffee maker in the room what was there was a major disappointment esp since you do not make coffee only once a day. The other thing that needs to be improved is the grout in the showers. The tile is a natural habitat for mildew and though it was not awful. I found the staff very nice and the rooms comfortable. I can see us staying again some day.
Stayed 4 nights in Jul 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful full renovation conducted in last year as property is almost brand new now!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Travelled with partner
Mattress was terrible to try to sleep on. Very soft, no support on your back. Rooms have no closet to hang your clothes.
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
We enjoyed a long weekend there.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stacy Lynn

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit the Highlands often, and we were happy to find Trailborn as another option. The property is large and quiet, yet still close to town. It is newly renovated and it is very cute and fresh. The outdoor common space was comfortable and fun. My kids enjoyed playing corn hole.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! Easy walk to Main Street!
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always Great

Second time staying at this wonderful place. Truly a gem!!
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and we will stay theee again when next in Highlands. However, I highly recommend changing the fire pits to smokeless fire pits from a company like Breeo. Or, move them away fell. The building during the two days there, the smoke form the fire pits was coming into our room via our ac. This occurred in the original room reserved and again the next day in the one you kindly moved us to.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bill

Travelled with family
Stayed 4 nights in Jul 2025