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Sheraton Grand Incheon Hotel

5.0 star property

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Photo gallery for Sheraton Grand Incheon Hotel

Exterior
Park view
32-inch LCD TV with cable channels, TV
Lobby sitting area
1 bedroom, premium bedding, pillow-top beds, in-room safe

Popular amenities

  • Pool
  • Spa
  • Pet-friendly

Explore the area

Map
153, Convensia-daero, Yeonsu-gu, Incheon, 21998
  • NC Cube Canal Walk
    ‪11 min walk‬
  • Songdo Convensia Convention Center
    ‪12 min walk‬
  • Songdo Central Park
    ‪14 min walk‬
  • Seoul (ICN-Incheon Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, City View

8.6 out of 10
Excellent
(13 reviews)
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, Park View

9.4 out of 10
Exceptional
(16 reviews)
  • 37 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, City View

9.8 out of 10
Exceptional
(14 reviews)
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Park View

9.0 out of 10
Wonderful
(6 reviews)
  • 37.0 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Suite, 1 Bedroom, Non Smoking

  • 120 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 2 Double Beds, Non Smoking, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 57 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 2 Double Beds, Non Smoking, Park View

9.2 out of 10
Wonderful
(5 reviews)
  • 37 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 1 King Bed, Non Smoking, Park View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Incheon Hotel

Luxury hotel connected to the convention centre in Incheon with 3 restaurants
This smoke-free hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, 2 coffee shops/cafes and a sauna are on-site. Housekeeping is available on request.
Sheraton Grand Incheon Hotel offers 321 accommodations with a safe and complimentary bathrobes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa Hasta has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Grand Incheon Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Songdo Convensia Convention Center. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy a bite to eat at FEAST, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Extended parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, aromatherapy or reflexology at The Spa Hasta
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute walk from Songdo Convensia Convention Center and a 2-minute drive from Songdo Central Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grand Incheon Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. A 24-hour business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5522 square feet (513 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Sheraton Grand Incheon Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Incheon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
FEAST – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Starbucks – On-site coffee shop. Open daily.
BENE – This steakhouse specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
YUE – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
HAUTE PATISSERIE – This café only serves light fare. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (KRW 35,000 per week)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; KRW 52,000 for adults and KRW 26,000 for children
  • 2 coffee shops/cafes
  • 3 restaurants

Restaurants on site

  • BENE
  • FEAST
  • HAUTE PATISSERIE
  • Starbucks
  • YUE

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 5,522 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Access to the indoor swimming pool is available by reservation only. Guests can use the indoor pool once per night for a maximum of 2 hours per reservation. The pool will be closed on the third Monday of every month.
Disposable personal items, such as toothbrush, toothpaste, razors are available at the minibar (surcharge).

Access methods

Staffed front desk

Pets

  • Pets: KRW 70000 per pet, per night, plus a deposit of KRW 300000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KRW 36300.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 52000 for adults and from KRW 26000 for children
  • Airport shuttle fee: KRW 132000 per vehicle (one-way, maximum occupancy 3)
  • Extended parking fee: KRW 35000 per week
  • Pet deposit: KRW 300000 per stay
  • Pet fee: KRW 70000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KRW 36300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grand Incheon Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property does not allow children under 19 years old to access the Club Lounge.
Pool access may be restricted during busy times from 2-6 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Sheraton Incheon
Incheon Sheraton
Incheon Sheraton Hotel
Sheraton Hotel Incheon
Sheraton Incheon
Sheraton Incheon Hotel
Sheraton Grand Incheon Hotel
Sheraton Grand Incheon
Sheraton Incheon Hotel Incheon
Sheraton Grand Incheon Hotel Hotel
Sheraton Grand Incheon Hotel Incheon
Sheraton Grand Incheon Hotel Hotel Incheon

Sheraton Grand Incheon Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1004 reviews
Rating 8 - Good. 212 out of 1004 reviews
Rating 6 - Okay. 65 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yoen Jung

Stayed 10 nights in Mar 2025

8/10 Good

Steven Robert, Chapel Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 1 night in Apr 2025

6/10 Okay

Hae su

Stayed 2 nights in Apr 2025

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional will stay again
Stayed 2 nights in Apr 2025

10/10 Excellent

Twee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Paulette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peoperty was near the cruiae port
Stayed 2 nights in Mar 2025

10/10 Excellent

Dillon, Yigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the park was awesome.
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Owen

Travelled with partner
Excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was helpful. Near the train station and across from the park.
Stayed 1 night in Feb 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are customers service oriented. The front desk personnel goes above and beyond providing an excellent service. Kudos to Kisum Seo, guest service agent, for making our staying a memorable experience. ✨️
Stayed 2 nights in Feb 2025

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who spoke English and made the trip very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great property
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Jan 2025

10/10 Excellent

Junghyun

Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short term stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Subin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

4/10 Poor

Parameshwari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As I had previously messaged the hotel to inform them about my dietary special needs, i was surprised to see the same gluten free banana loaf for the 4 days of breakfast. When enquired they said that is how they work. They do not do anything extra..it is just that until it finishes. Surprising for a hotel of such to say so. They don't seem to have any tourist orientated services other than helping to call for taxis. Not very customer oriented in my opinion.
Stayed 4 nights in Dec 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and the staff accommodated an early checkin and helped us with our bags. The one comment I have is that this hotel appears when I filter for airport shuttle hotels. It only offers an 11:45 am shuttle daily. There is no other airport shuttle. Since airport shuttle was literally the reason I booked this hotel, I was am a bit disappointed. Also, when I asked guest services about the shuttle, the concierge did not offer to help me find an alternative ride, whicb would have been nice/is pretty standard concierge service. Also FYI the pool is appointment only. It was easy to get an appointment, but it's something to consider if you need flexible arrangements. There are no bars on the property, just two restaurants that basically require reservations. Also fine, but good to note. And the neighborhood isn't quite as walkable as the rest of Seoul, and there were a couple times we had to wander a bit to find a restaurant (especially on Monday when a bunch of stuff was closed). All that said, we had a perfectly lovely stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

CHWEE LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay here because the things I want to get are within walking distance. The staff is friendly and super helpful. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Omario

Stayed 1 night in Nov 2024

10/10 Excellent

Sorya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very central. Lotte Mart right next door for convenience. Staff very friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2024