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Santefe Hotel

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Photo gallery for Santefe Hotel

Reception
Exterior
Reception
Standard Twin Room | Room amenity
Superior Triple Room | Egyptian cotton sheets, down duvets, minibar, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Muhsine Hatun Mah. Ciftegelinler, Cad. No:21 Kumkapi/Fatih, Istanbul, 34130
  • Place, Grand Bazaar
    ‪8 min walk‬
  • Place, Sultanahmet Square
    ‪12 min walk‬
  • Place, Blue Mosque
    ‪15 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Standard Double Room

7.6 out of 10
Good
(14 reviews)
  • City view
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room | Egyptian cotton sheets, down duvets, minibar, in-room safe

Superior Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Egyptian cotton sheets, down duvets, minibar, in-room safe

Standard Twin Room

8.4 out of 10
Very good
(5 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Economic Double Room Basement floor

Egyptian cotton sheets, down duvets, minibar, in-room safe

Economic Double Room Basement floor

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About this property

Santefe Hotel

Concierge services, dry cleaning and laundry facilities are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a free food/drink shopping service and express check-in are on-site.
Santefe Hotel offers 20 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and down duvets. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Istanbul hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Santefe Hotel. During your stay, you're just a quick walk from Grand Bazaar. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Within a 15-minute walk of Grand Bazaar and Sultanahmet Square
As a guest of Santefe Hotel, you'll find multilingual staff, gift shops/newsstands, and tour/ticket assistance. WiFi is free in public spaces. Santefe Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 per person

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2015

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 5 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2022-34-1779
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.

Property is also known as

Santefe Hotel Istanbul
Santefe Istanbul
Santefe Hotel Hotel
Santefe Hotel Istanbul
Santefe Hotel Hotel Istanbul

Santefe Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 87 out of 166 reviews
Rating 8 - Good. 40 out of 166 reviews
Rating 6 - Okay. 18 out of 166 reviews
Rating 4 - Poor. 8 out of 166 reviews
Rating 2 - Terrible. 13 out of 166 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elnur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We visited Istanbul with our kids and had an excellent stay. The room was cleaned perfectly every day, and the housekeeping staff were very kind and attentive. The hotel’s transfer service was safe, punctual, and very comfortable for our family. But most importantly, we want to give special thanks to Front Desk Manager Yiğit Bey. He was exceptionally professional, friendly, and always ready to help. His assistance truly made our family stay much more comfortable. Thank you to the entire team for providing such wonderful hospitality.
Stayed 5 nights in Nov 2025

2/10 Terrible

Mirwais

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dear Santefe Hotel I recently stayed at your hotel from October 21st to November 7th, and I wanted to share my experience. Unfortunately, we encountered several issues during our stay. We found cockroaches in the room, and when my partner joined me on October 27th, we were unexpectedly charged again for her stay, despite having already paid for the double bed accommodation. Additionally, the shower head was not working properly, and overall, we were not satisfied with the room quality. Because of these issues, we decided to leave earlier than planned, on November 7th, instead of staying until November 16th. We kindly request compensation for the inconveniences we faced. On a positive note, I would like to mention that I was very happy with the receptionist, who provided excellent hospitality and made us feel welcome. Thank you for your understanding, and I look forward to your response. Best regards, Mirwais Navid
Stayed 26 nights in Oct 2025

4/10 Poor

Yvonne

Disliked: Cleanliness, amenities, property conditions & facilities
Small room, nice staff, one outlet to charge and we never found a tv remote so the tv never turned off. It was stuck on Italian tv so I am pretty sure we might be fluent in Italian now. There was mold in the bathroom but the towels were nice. To be honest, we only spent 3 of the 7 nights there because it was so cheap we decided to store our luggage there while we went to Barcelona for 4 nights and it was better and less expensive to leave it there than pay to haul it around. The terrace was not nice, the view was good but the terrace looked like a run down storage area. The cafe right down stairs was nice and convenient but i think the hotel is also a meeting place for tours because sometimes the lobby was extremely crowded. I don’t understand why the ratings and reviews were so high because it was probably the least nice place we have ever stayed. Again, if it matters to you, the hotel staff was very helpful.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lauris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and tidy room, staff was very helpful 24/7. Location of santefe hotel is hard to beat, it is walking distance to grand bazar about 12 minutes, blue mosque about 20 min and fish market 12 minutes walk away. Thanks visit I sta
Stayed 4 nights in Oct 2025

4/10 Poor

PAULINA ALEJANDRA

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Super noisy
Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

8/10 Good

yen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk manager yigit are very polite and helpful. We want to thank him for everything during our stay in santefe . We would recommend friends to stay in this hotel.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable rooms. Wonderful, friendly, and kind staff. Great location in the centre of everything, walking distance to many places, easy access to trains and ferrys that go to other parts of Istanbul
Stayed 7 nights in Sep 2025

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customer, lovely hotel and nice staff
Stayed 7 nights in Sep 2025

8/10 Good

Ilyos

Liked: Cleanliness, staff & service
Bed is too bad
Stayed 2 nights in Sep 2025

4/10 Poor

RUMAN

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is falling apart with mould everywhere, would never stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

Riya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Eraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first, when we arrived at the hotel, we thought it might not be a good place. However, after speaking with the reception staff, they were extremely helpful and provided us with a very nice room. Their kindness and professionalism made it a truly positive experience.
Stayed 9 nights in Aug 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Farva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door only locks if you remove your hotel key from the slot. This means your lights, chargers, AC - all electricity must be off if you want to sleep with a locked door. This is ridiculous. They don't even have proper manners or even a bottle of water on them.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, friendly staff, close to everything

I stayed at this hotel for a month and enjoyed it. The hotel is nice, clean, and comfortable. The staff is very kind. Once I needed help scanning and printing a document for work, and the person at the front desk was able to assist me. The front desk people go out of their way to make sure you have a good stay and give great recommendations. The hotel has a lot of restaurants, cafes, markets, and shoppes along the street and is only 10-15 minutes walking from the Grand Bazaar, closer via taxi/ Uber. The food place on the corner is 24/7, which is wonderful if you’re a night person like me. Also, easy access to the trains and ferries to get to the other parts of Istanbul. I highly recommend this hotel to anyone travelling to Istanbul!
Stayed 2 nights in Sep 2025

2/10 Terrible

Zeana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible motel like hotel. Do not go if you are expecting a smoke fee room. It smells like a dirty old motel. And the hallways and stairs are extremely dangerous- no light until you are half way down the dangerous no railed twirled stairs
Stayed 7 nights in Aug 2025

8/10 Good

Steven

Liked: Staff & service
My room was okay but I did have an ant insect problem during my stay.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Terrifying Lift Experience – Use at Your Own Risk

My stay at this hotel included a very frightening experience that I wouldn't wish on anyone. I got stuck in the tiny lift for 15–20 minutes. It barely fits one person and a suitcase, and there’s no ventilation. I wasn’t calling for help, just banging on the door, and thankfully it got stuck near reception so they could hear me. There is no backup generator, so when the electricity goes out, the lift simply stops working. I started to feel short of breath, and after I told them I couldn’t breathe properly, they eventually broke the door open to get me out. I was staying on the 5th floor and never used the lift again after that. Even during checkout, I left my suitcase in the lift and took the stairs myself because I couldn’t risk going through that again. They offer free breakfast at a nearby 2–3 star hotel, which was okay, but honestly, the fear from that experience has stayed with me. Cleanliness was average. They cleaned the room every other day with just a mop and a quick surface wipe. Rooms are very small and, in my opinion, not worth the price. If you choose to stay here, do NOT use the lift. It’s not safe.
Stayed 7 nights in Aug 2025

10/10 Excellent

adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay at Santefe Hotel in Istanbul! From the moment I arrived, the staff were incredibly welcoming, attentive, and always ready to help with anything I needed. The hotel has a warm and cozy atmosphere, making it feel like a true home away from home. The rooms were very clean, well-maintained, and comfortable, with everything I needed for a relaxing stay. I especially appreciated the attention to detail in both the décor and the amenities. The location is also excellent—close to many key attractions, restaurants, and public transport, making it easy to explore the city.
Stayed 7 nights in Aug 2025

4/10 Poor

May

Stayed 6 nights in Jul 2025

6/10 Okay

Maribel

Liked: Staff & service
Disliked: Property conditions & facilities
The room was smelling to smoke, that was my issue..
Stayed 2 nights in Aug 2025

8/10 Good

Sahra

Stayed 5 nights in Aug 2025

6/10 Okay

Bahram

Liked: Staff & service
Small room but very clean Hallway floors equipped with light saver sensor Turns on and off alot at night So dark unless u make noise or walk I don’t understand this concept to leave hallways so dark to save electricity bill Customers comfort are matters specially for children
Stayed 5 nights in Jul 2025

10/10 Excellent

Pourya

Stayed 2 nights in Jul 2025