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Emporio Ixtapa

3.5 star property

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Photo gallery for Emporio Ixtapa

Outdoor pool, pool umbrellas, pool loungers
Exterior
Superior Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Daily buffet breakfast (MXN 370 per person)
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880

Room options

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | View from room

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(37 reviews)
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | View from room

Junior Suite, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(17 reviews)
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(21 reviews)
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Mountain view

Superior Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • 25 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

8.6 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Double or Twin Room

7.8 out of 10
Good
(27 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Mountain View

8.8 out of 10
Excellent
(19 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Aerial view
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The price is €127
includes taxes & fees
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About this property

Emporio Ixtapa

Beachfront resort with 2 restaurants and full-service spa
Catch some rays on Emporio Ixtapa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
A private beach, an outdoor tennis court, a health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Emporio Ixtapa. During your stay, you're just a quick walk from Magic World Aquapark. Free WiFi in public areas, 2 restaurants and 2 bars are available.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine at Condimento, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, facials or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by foot from El Palmar Beach and a 2-minute drive from Marina Ixtapa
Some rates at Emporio Ixtapa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa such as an outdoor pool and a children's pool.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers outdoor tennis courts, a health club and a hot tub.

This Ixtapa resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Condimento – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Sunset Grill – This beachfront seafood restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 370 for adults and MXN 185 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Condimento
  • Sunset Grill

Things to do

  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Ixtapa

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 370 for adults and from MXN 185 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa
Emporio Ixtapa with Optional All Inclusive

Reviews

Emporio Ixtapa Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 551 out of 1021 reviews
Rating 8 - Good. 281 out of 1021 reviews
Rating 6 - Okay. 95 out of 1021 reviews
Rating 4 - Poor. 46 out of 1021 reviews
Rating 2 - Terrible. 48 out of 1021 reviews

Reviews

10/10 Excellent

Hiromi, ATLANTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Gladys

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Liulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities
beach its the best and cervices'
Stayed 2 nights in Jul 2025

4/10 Poor

Kelly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have only 1 restaurant is not enough for all the people, food was not tasty same everyday !!! Presentation on food is horrible The worse snack area !!!! every day the same hotdogs and plain hamburgers Location is great unfortunately the food is making this hotel cheap and unpleasant 🙄 I’m never coming back to this hotel disappointed about this property
Stayed 5 nights in Jul 2025

8/10 Good

OSBALDO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
its a family place to stay rooms are ok and nothing special. a lil out dated but for the price its good. we only got breakfast with our stay and there was only one different dish everyday, other than that everything else is the same every day. theres many walking restaurants close by. they have nice kids pools with slides that was fun for them but pools need to be cleaned better cause water looks dirty and ur swim gear will smell bad. they have entertainment every day starting around 9pm which was fun. Would i stay here again...... just adults i dont think so, with kids maaaaaybeee.
Stayed 7 nights in Jul 2025

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The swimming pool is too sallow 3 feet, and too warm, everything else was great
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

Stayed 6 nights in Jun 2025

6/10 Okay

Aurora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel with walking amenities. Beachfront, great pool, food was incredible for the price,live music,courteous staff. I disliked the pool hours 9pm is a bit early especially with the heat. I would definitely stay here again overall.
Room view
Stayed 2 nights in May 2025

6/10 Okay

Juan, Hemet

Travelled with family
Liked: Staff & service
Loved the staff Need to update rooms and furniture
Stayed 1 night in Jun 2025

10/10 Excellent

MARIA

Stayed 3 nights in Jun 2025

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and enjoyed all the amenities the property had to offer! The staff and service were also excellent.
Stayed 5 nights in May 2025

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the breakfast buffet. I did not care for the very loud music in the late afternoon.
Stayed 2 nights in May 2025

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like pretty much everything about this place, nice and clean with the stuff going the extra mile trying to help me, the one thing that I encounter was that out of the two elevators only one of them was working and sometimes it would take longer or it would get full quickly, other than that I would definitely stay there again…
Stayed 1 night in May 2025

8/10 Good

JORGE

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
So hotel needs renovations at least from flor 5 to 1 rooms are old...
Stayed 1 night in May 2025

6/10 Okay

Ashley

Travelled with family and small children
Liked: Cleanliness
Music was not that good
Stayed 3 nights in May 2025

6/10 Okay

Agustin

Liked: Staff & service
Too much people elevator takes long time to get.
Stayed 14 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time that I return to Ixtapa. The personnel at this hotel are top notch and always make me feel at home. Their pleasant attitude and helpful service are the reason that i always return to the Hotel Emporio. I, also, like the location because it is right across the street from good shopping and many restaurants. The bus / combi stop in front of the hotel makes it easy to visit the market and other places in the town of Zihuatanejo. The Palmar Beach in front of the hotel is beautiful and fantastic for walking and sunsets. I really like this property and always feel relaxed and refreshed when I visit.
Stayed 7 nights in Apr 2025

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marcelo

Liked: Staff & service, amenities
A very friendly and family oriented hotel.Well located. Allowed for a late check out. Washroom need to be updated. 2 restaurants offering same type of food but one has more which always has a large lineup. Both offer buffet.
Stayed 1 night in May 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención y
Stayed 1 night in May 2025

6/10 Okay

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Staff was friendly. However, Language barrier is a problem if you don’t speak Spanish. Nothing was translated in English, which was frustrating. Adult pool was filled with young children and pool toys, even sitting at the swim up bar. Likely will not return.
Stayed 7 nights in Apr 2025

6/10 Okay

Jacqueline L

Liked: Cleanliness
Stayed 7 nights in Apr 2025

4/10 Poor

Brenda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
La Limpieza es terrible, el staff todos tienen muy mala atencion, un aroma horrible las albercas no Estan limpias esta mejor el lobby Que Los cuartos uno sale con aroma a alzado.
Stayed 3 nights in Apr 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good,except the swimming pool was so dirty they needed to wash it
Stayed 5 nights in Apr 2025

2/10 Terrible

Francisco, Pico Rivera

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me decepcionó mucho esta estancia. El jacuzzi estuvo roto durante toda nuestra estancia y cada vez que preguntábamos por él, los trabajadores nos decían que iban a preguntar, pero nunca nos decían nada. También se armó una pelea y mi madre casi fue golpeada por uno de los hombres, y los trabajadores no hicieron nada para detenerla. El socorrista fue el único que intentó detener la pelea. Las señoras de la limpieza fueron buenas. Las señoras de las toallas también intentaron cobrarnos por dejar cosas en las toallas, algo de lo que no nos informaron al principio. Además, todas las noches el hotel ponía música muy alta hasta muy tarde, aproximadamente a las 00:00. Me pareció una gran falta de consideración; lo entendería si fuera para eventos especiales, pero era así todas las noches. Además, la plomería no funcionaba a las 6:00 y tuvimos que llamar a la plomería. Teníamos hormigas en la habitación.
Stayed 3 nights in Apr 2025