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Emporio Ixtapa

3.5 star property

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Photo gallery for Emporio Ixtapa

Outdoor pool, pool umbrellas, pool loungers
Interior
Terrace/patio
2 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪5 min walk‬
  • Place, Magic World Aquatic Park
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪19 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room Superior with Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Double Room Superior with Mountain View

  • 25 sq m
  • Sleeps 4

View all photos for Room Superior with Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Room Superior with Mountain View

  • 25 sq m
  • Sleeps 3

View all photos for Suite Junior

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior

  • 47 sq m
  • Sleeps 3

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | View from room

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(48 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | View from room

Junior Suite, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(30 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Mountain view

Superior Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(24 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior

In-room safe, desk, laptop workspace, iron/ironing board

Double Suite Junior

  • 47 sq m
  • Sleeps 4

View all photos for Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View | In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Mountain View

8.6 out of 10
Excellent
(17 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • 25 sq m
  • Sleeps 4

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Double or Twin Room

7.6 out of 10
Good
(29 reviews)
  • Mountain view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View | In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Double Beds, Mountain View

8.8 out of 10
Excellent
(22 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe with Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Double Room Deluxe with Sea View

  • 25 sq m
  • Sleeps 4

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Deluxe with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3

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About this property

Emporio Ixtapa

Catch some rays on Emporio Ixtapa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
A private beach, an outdoor tennis court, a health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Emporio Ixtapa. During your stay, you're just a quick walk from Magic World Aquapark. Free WiFi in public areas, 2 restaurants and 2 bars are available.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine at Condimento, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with hot stone massages, body wraps or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by foot from El Palmar Beach and a 2-minute drive from Marina Ixtapa
Some rates at Emporio Ixtapa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa such as an outdoor pool and a children's pool.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers outdoor tennis courts, a health club and a hot tub.

This 3.5-star Ixtapa resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Condimento – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Sunset Grill – This beachfront seafood restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 390 for adults and MXN 235 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Condimento
  • Sunset Grill

Things to do

  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Ixtapa

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 235 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa
Emporio Ixtapa with Optional All Inclusive

Emporio Ixtapa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1050 reviews
Rating 8 - Good. 279 out of 1050 reviews
Rating 6 - Okay. 106 out of 1050 reviews
Rating 4 - Poor. 44 out of 1050 reviews
Rating 2 - Terrible. 50 out of 1050 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was older than expected, the staff was good although spoke little English so a few misunderstanding along the way. The pool was nice but overly crowded and extremely loud. The corner suite was spacious though the air conditioning smelled musty.
Stayed 28 nights in Oct 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and staff very friendly. Great view from room.
Stayed 3 nights in Nov 2025

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like dirty mop water . The pillows and sheets had black stuff all over them . The fridge didn’t work so we had to request another . Only one elevator for 100’s of people and the place was so packed it was uncomfortable . The hot tub was slimey when sitting down and the pool was so warm for the 100s of people in it . I was suppose to stay 3 nights and decided to check out after 1 night and they would not issue me a refund . Out of the 5 hotels we stayed at this was the worst one . I do not recommend!
Stayed 3 nights in Nov 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was all very good, loved the atmosphere.
Stayed 5 nights in Nov 2025

10/10 Excellent

Gregory Webb

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional. The breakfast omelets were fabulous. Rosa in animation was enthusiastic! Abigail and Gina in reception were delightfully welcoming. Julian and Jesus were terrific bellboys. Itzel was pleasant and helpful with assorted issues. Although there are a couple of new bicycles, they still need MORE new bicycles. The air conditioning was a blessing as it was particularly humid this visit. The beach was super clean and the lounge chairs and umbrellas were great for sunbathing and enjoying the days and the sunsets. I always thoroughly enjoy my stays at Hotel Emporio and I will continue to do so on future visits. The staff is dedicated to making everything wonderful for me as a guest and I truly appreciate all of their smiles and kind gestures in serving me.
Stayed 7 nights in Nov 2025

6/10 Okay

chrisitan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We visited in November. Well, it only interrupted our sleep. One night, we are generally good at sleeping with noise, there was regular dance music coming from the nearby property. We do enjoy meeting other guests and this hotel at this time of year is completely focussed on local guests. So if you would like to meet other visitors from English speaking countries at this time of year, it did not seem to be an option. There are English speaking staff, but many of the staff also do not really speak English. Because this is an area of large/mostly all-inclusive hotels. There is no evening dining options along the beach, no real vibe at night. As you’ll see in other reviews, there are good restaurants outside of the hotel but the area was very quiet. I was told that January through March may be a more interesting time to visit. When I checked in, I was told that I could charge things to the room using my wristband, but it took three visits to the front desk to input my credit card so it wasn’t until the last day that this worked. The beach is nice, the ocean is warm, the waves to crash pretty hard (so kids, and those who do not want to dive the waves need to stay in quite close). I noticed a margarita at the pool bar was $15 Canadian equivalent. I didn’t see a happy hour.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nacho

Stayed 2 nights in Nov 2025

8/10 Good

Jacqueline

Stayed 1 night in Nov 2025

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok but a couple hotel workers were very very rude... left hotel to enjoy the city
Stayed 3 nights in Nov 2025

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and venues
Stayed 1 night in Nov 2025

2/10 Terrible

Alma, Santa Rosa

Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Ocean view room was spacious, clean and the bed comfortable. Bathroom was also spacious and clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Jerry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was outstanding. Very helpful and professional. Drinks ver week
Stayed 13 nights in Oct 2025

10/10 Excellent

Graciela

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 nights from Oct.11 - Oct 15 and extended it through the 16th. We had an oveanview king room on the 7th floor. This was our 2nd year to stay here. The rooms are clean, the bathroons are generously sized, showers had great pressure. We didn't eat at the restaurants for any meals as we were visiting family and ate our meals with them. They had entertainment every night and the bartender makes a great margarita. We will definitely be staying again next year.
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria Elba

Stayed 2 nights in Oct 2025

6/10 Okay

Andres

Our car was hit by another car and no one notified us causing damage we had to pay for.
Stayed 4 nights in Oct 2025

6/10 Okay

Abelardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view
Stayed 1 night in Sep 2025

2/10 Terrible

james

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not look like photos, very old and not very inviting
Stayed 5 nights in Sep 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Sep 2025

10/10 Excellent

Francisco, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jasmyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Roberto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Aug 2025

8/10 Good

Maria del Pilar Silva

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

6/10 Okay

Mario, Oakland

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Emporio Ixtapa is like that relative you love to visit—but hope they’ve updated their furniture since the ‘90s. The town itself is charming, full of national vacationers enjoying the beach vibes, but the property feels a bit… vintage. Check-in was slow because our reservation didn’t include the overpriced buffet, and by the time we got to the ‘fancier’ restaurant, it had already closed. That left us with Chinese buffet night—because nothing says beach getaway like fried rice and sweet-and-sour mystery. We were a party of five (including two minors), and while the staff did their best, the overall experience felt like paying champagne prices for a soda in a can. It made us want to come back to this little-known gem of a town, but next time we’ll be checking into a place with better value and fewer throwback vibes.
Stayed 1 night in Jul 2025