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Comfort Inn & Suites Jasper Hwy 78 West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 234 out of 468 reviews
Rating 8 - Good. 120 out of 468 reviews
Rating 6 - Okay. 44 out of 468 reviews
Rating 4 - Poor. 35 out of 468 reviews
Rating 2 - Terrible. 35 out of 468 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Todd

Stayed 1 night in Oct 2025

10/10 Excellent

Charles

Stayed 1 night in Oct 2025

10/10 Excellent

Stacie, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scrambled eggs were off course, processed eggs, but were undercooked and mushy. The sausage was undercooked. Everything else was pretty good
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
While the rooms do appear to need some update they were very clean and the staff was friendly and professional.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean room, convenient to shopping and to the local flight school which was the purpose of my trip.
Stayed 1 night in Oct 2025

10/10 Excellent

Bradley

Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Stayed 1 night in Oct 2025

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our room had a bit of a musty smell - and there was a portable dehumidifier in the room, though it was not plugged in. The room was clean but some of the furnishings were clearly dated (a few minor scuffs).
Stayed 1 night in Oct 2025

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What’s funny is we had the opposite experience two nights before. The staff couldn’t care less about the fact that they didn’t have anything we needed. The AC worked well though. Other than that, it was ROUGH.
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly greeting from staff and very comfortable stay! We are staying again and are looking forward to it!
Stayed 1 night in Oct 2025

10/10 Excellent

Eula

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Stayed 2 nights in Sep 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Beverly D

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is run down. The pool is nasty. Men's clothes and underwear were hanging on the pool fence. The room was clean. The staff was friendly. The air conditioner worked great.
Stayed 3 nights in Sep 2025

6/10 Okay

Deana

Travelled with family
Liked: Staff & service

My review

The elevator was broken and the ice machine on the first floor was broken. I have a bad knee. It was hard to walk up the stairs. The water pressure in the bathroom was very low. The sink didn’t have hot water
Stayed 4 nights in Sep 2025

4/10 Poor

Shanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
first room we were given had no shower curtain and tv didn’t work. we were given a second room, it smelled damp and musty and there was no battery in smoke alarm, the attachment was hanging loose. The lady that checked us in was awesome.
Stayed 1 night in Sep 2025

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort

No thank you!

Would not recommend staying here. There was no working ice machine, the rooms smelled very musty, several doors had been propped open for some reason and others had no doors or door knobs were missing, paper thin walls, I could go on. We arrived late and just stayed one night traveling home but I would not do it again.
Stayed 1 night in Sep 2025

2/10 Terrible

Tim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I wouldn't recommend this hotel to anyone! Nasty!!

We have never stayed in such an awful hotel room. The beds weren't bad, sheets were clean and it was comfortable. The door knobs were about to fall off. The walls need painted badly. The rooms were dimly lit. The couch needed to be trashed. It was nasty dirty and was not comfortable to sleep on at all. There was rust on the bathroom door frame, cracks in the shower surround that had been puttied. There may have been some sort of floor damage as it went down hill toward the bathroom and then the floor creaked around the toilet. There was black on the ceiling above the sink... maybe mold?! The trim was missing in places. The "kitchen" area cabinet needed replaced the cabinet was not all painted and had badly applied contact paper. There was rust around the ceiling sprinklers. The room had some kind of funky humidity that made everything feel a bit damp and the carpet... we didn't touch the carpet unless we had shoes on. I have never typed a bad review for a hotel. The reviews had a 8.2, but this was not an 8.2 room by any stretch of the imagination. This is just not at all the quality we expected from a Comfort Inn.
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

MARIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need reparation , update in the rooms.
Stayed 1 night in Aug 2025

8/10 Good

Clay

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stay in Jasper every two years while on a roadtrip to visit family. This is one hotel where a family of 5 (2 adults, 3 children) can stay in one room together. The rate varies each time, but i would say its pretty average cost. 120 to 150. Queen beds are comfortable, a/c is always nice and cold, shower is always hot with decent pressure, the free breakfast is always a plus. They always give us a bag of bedding for the pull out couch without having to ask for it, which i really like. The rooms are very spacious even with the pull out bed being out. We have never tried the pool, so i can't comment on that. It is not far from many different restaurants and stores. Walmart is right down the road if you need a basic item. It could use some updates/repairs but none of that effected our stay. I would recommend staying at this location to others and will likely stay here again when we go back that direction.
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for the breakfast bar to be restocked. The food was good. The staff restocking the bar was a bit slow to notice that things had run out. The property appears to be aging: needs wallpaper repair or replacement, etc.
Stayed 1 night in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All around great!

Great breakfast super comfy beds super nice front staff
Stayed 1 night in Jul 2025

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, staff & service
Everything was great except the ac was ridiculously loud and I think a garbage truck outside in the middle of the night also woke us up. Staff were great. Room was huge and nice!
Stayed 1 night in Jul 2025