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MainStay Suites Joliet I-55

2.5 star property

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Photo gallery for MainStay Suites Joliet I-55

Lobby
Fitness facility
Indoor pool
Standard Room, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, free cots/infant beds, rollaway beds
Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency) | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3235 Norman Ave, Joliet, IL, 60431
  • Place, Westfield Louis Joliet Shopping Mall
    ‪8 min walk‬
  • Place, Harrah's Casino
    ‪13 min drive‬
  • Place, Route 66 Raceway
    ‪20 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

7.4 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency) | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Joliet I-55

Suburban hotel with 24-hour front desk and indoor pool
This smoke-free hotel features an indoor pool, Access to hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
MainStay Suites Joliet I-55 offers 60 air-conditioned accommodations with free newspapers and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Joliet I-55. During your stay, you'll be within walking distance of Westfield Louis Joliet Shopping Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include laundry facilities, a lift and a fireplace at reception
  • 12 minutes on foot from Westfield Louis Joliet Shopping Mall and a 3-minute drive from Cinemark Louis Joliet Mall
  • Cats and dogs welcome for a fee
MainStay Suites Joliet I-55 offers its guests an indoor pool and Access to hot tub. WiFi is free in public spaces. MainStay Suites Joliet I-55 also features coffee/tea in common area, a fireplace in the lobby, and laundry facilities. Free self parking is available. A complete renovation of MainStay Suites Joliet I-55 was completed in February 2023.

This Joliet hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per week, plus a deposit of USD 33.90 per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 33.90 per week
  • Pet fee: USD 30 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at MainStay Suites Joliet I-55.

Property is also known as

Comfort Inn North Hotel Joliet
Comfort Inn North Joliet

MainStay Suites Joliet I-55 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 253 out of 645 reviews
Rating 8 - Good. 196 out of 645 reviews
Rating 6 - Okay. 88 out of 645 reviews
Rating 4 - Poor. 51 out of 645 reviews
Rating 2 - Terrible. 57 out of 645 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgustingly filthy.

This was honestly the grossest hotel I’ve ever stayed in. The staff was mostly nice except one woman upon check-in. The rooms and common spaces were filthy. Our room smelled like mold and was covered in stains all over the carpet, drapes, pillow cases, and sheets. There were actual drops of blood on the comforter - not stains, but fresh blood. The toilet reeked of urine. Either the seal was broken or it is rarely cleaned. The closet floors were trashed with dirt and bits of food. It was truly disgusting. Please take the reviews for this hotel seriously and avoid it, it’s horrible.
Stayed 4 nights in Oct 2025

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
Well the door is sticky somewhere, when you open the entry to the room it sticks upper left corner. Not pans in the room and short on dishes. She gets us a sauté pan and it’s a scratched up coated pan. Will not use. Coffee maker has sticky stuff down the side, gross. The floor dips like soft when you come in. The stove top was nasty. The dining table legs were almost off. Only a bottle of shampoo in shower, a bottle that is suppose to be in a wall holder. No conditioner no soaps. The hot tub has moldy residue around the top rows of tile and even spots in the pool. No towels in the pool area either.
Stayed 6 nights in Oct 2025

2/10 Terrible

Kristen

Stayed 2 nights in Oct 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jenni and Michelle at the front desk were extremely accommodating to the special needs of my aunt. I am super grateful and will highly recommend this motel and would stay there again
Stayed 3 nights in Oct 2025

4/10 Poor

Jaydin

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 3 nights in Sep 2025

2/10 Terrible

Quila

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was disgusting
Stayed 2 nights in Sep 2025

10/10 Excellent

chad, Plainfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel from Aug 21–Aug 31, 2025, and it was by far the worst hotel experience I’ve ever had. • Room conditions: When I checked in, the toilet was broken, there was no screen in the window (a huge safety hazard), and the walls and curtains were filthy. The sink smelled like rotting food and there was even a mustard packet and cigar in it. The A/C leaked under the bed, and several outlets didn’t work. • Safety concerns: On six separate mornings, maintenance staff tried to enter our room while we were inside—even attempting to use a key! There was also an unannounced “city inspection” where four men entered our room unexpectedly. Across the 10 days, 24 different staff members came into our room. It was extremely unsettling, especially as a woman. • Noise & disturbances: Loud parties outside until 2:30 AM, guests screaming in the hallways, and housekeeping waking us up at 8 AM on checkout day despite a “Do Not Disturb” sign. • Unprofessional staff: When I called for towels, I was told “you can come get them” and hung up on. When I called to speak to the manager, the front desk admitted they “knew exactly” what I was talking about with staff entering rooms—so this seems to be a known issue. This stay was unsafe, unsanitary, and unacceptable, and I would not recommend this hotel to anyone.
Stayed 10 nights in Aug 2025

4/10 Poor

Marissa

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had stayed here before, but I had called ahead to see if the hot tub was working and was told “it is today”. But when we arrived, the hot tub was running but the water wasn’t even warm. The water looked dark green and the bubbles were a brown color. And there was no breakfast anymore.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tamara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was cold and green, the ice machine was not working, stale breakfast muffins, 2 lamps in room did not work
Stayed 1 night in Aug 2025

10/10 Excellent

LAWRENCE

Stayed 2 nights in Aug 2025

4/10 Poor

Margarita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not cleaned and food on the floor and I had to sweep. The sheets had hair on the sheet and I had to replace all of sheet myself and clean.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Horrible smell

When i walked into the room, it STUNK of sweaty socks. The smell was so pungent i had to go and buy a scented candle to mask the smell. The bed was super comfy but the bathroom was TINY.
Stayed 1 night in Aug 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Suzanne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere eles

Check-in process was slow, but grateful for early check-in. Pool was closed which ruined our plans for the evening. Room was dirty and needs updates. Outlets and tv didn’t work. Bathroom door and fan were extremely loud.
Stayed 1 night in Aug 2025

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and cozy we are very happy with our

Stayed 7 nights in Jul 2025

2/10 Terrible

david

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Overpriced and dirty. Pool and hot tub not working no breakfast Waiting for refund
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Xavier

Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice suite

Rooms were very clean and newly renovated. No breakfast but we had a kitchen. Pool and hot tub not working. Basic workout room was nice. Coffee and tea in the morning.
Stayed 4 nights in Jul 2025

10/10 Excellent

Holly

Stayed 1 night in Aug 2025

6/10 Okay

Ivonne

Check out it was by 12 and they start
Stayed 1 night in Jul 2025