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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Front of property
Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪14 min walk‬
  • Southernmost Point
    ‪17 min walk‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

The Palms Hotel

Victorian guesthouse with free breakfast and outdoor pool
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and concierge services are on-site.
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Palms Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Unitarian Universalist Fellowship of Key West. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • Within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum
  • Cats and dogs welcome for a fee (restrictions apply)
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

Guests are served a free continental breakfast daily from 8 AM to 10:30 AM.
Papa Jack's Tiki Bar – On-site bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 55 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1007 reviews
Rating 8 - Good. 259 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 49 out of 1007 reviews
Rating 2 - Terrible. 27 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cathal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only in for a night while waiting to go aboard a friends boat for the remainder of the week. It is a quaint hotel, built in 1880. The room was on the small side, the staff were pleasant. As we are early risers we would have preferred the breakfast to be served before 8am but when it was it was ok. The room we had was on the ground floor beside the bird cage and they woke us up even earlier than we would normally wake up. Would recomment people stay back in the rooms around the pool to avoid street noise. Over all it was a nice stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Stayed 3 nights in Dec 2024

10/10 Excellent

brandon d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The palms in Key West

Quaint and beautiful. Clean room and grounds. Wonderful and courteous staff We loved it
Pool and rooms
Night sky from The pool area
Stayed 1 night in Mar 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Paula

Liked: Amenities
The employees were very informative. Great location.
Stayed 1 night in Feb 2025

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness, staff & service
At $400 a night the accommodations were worthy of $75 in most other locations
Stayed 1 night in Feb 2025

8/10 Good

Juanita A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint restored island home

Stayed 2 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Historic property in need of an upgrade here and there. Very expensive for the accommodation provided but Key West is always pricey.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Waking distance to everything was about 1/5 mile. But a great place to stay for the mon
Stayed 2 nights in Feb 2025

8/10 Good

Scott, Woodway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property! Felt very safe! Long walks to see sites. Half mile minimum to Duval sheer plus more to see other sites. Price was right for our visit.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mahnaz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ,located in key west, 17 min walk to the main area of the attraction. The staff was very helpful, the room was extremely clean and quiet. I wish we could stay there longer.
Stayed 1 night in Feb 2025

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a compact property but had all we needed! It’s older but very clean and tidy! The staff were helpful and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. I looked around the property and couldn’t find a single cobweb on the grounds.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carole

I can’t do this without compensation
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff. Walkable to Duval Street and attractions.
Stayed 2 nights in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Marlenee

Travelled with group
Liked: Cleanliness
It was a cute Hotel but, it was very noisy with the ice machine right in front of our room and the room was super tiny, but it was very clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Loved the hotel, rooms were small but because we weren't there to hang out in the rooms it was fine. Clean rooms! I was looking for a hotel near Duval but this one was a bit far.
Stayed 2 nights in Jan 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful historic hotel! Great location for walking to various locations on Key West! Staff kept everything very clean!
Stayed 7 nights in Jan 2025

10/10 Excellent

Doug

Stayed 2 nights in Jan 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 3 nights in Jan 2025

8/10 Good

Jolene M

Liked: Cleanliness, staff & service, amenities
Wonderful place. Only negative is the rooms with an A after the number are quite small. You won’t be disappointed If you book one of the other rooms. We will be returning!
Stayed 3 nights in Jan 2025

10/10 Excellent

Becky

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old needed updating for the small room for $400 a night. Stayed for 3 nights and shower never had hot water. Friendly staff and liked the heated pool.
Stayed 3 nights in Jan 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful as it has been during previous trips but there was no hot water this time. Unless you took a shower at some obscure time of the day, it was cold. Other than that it was great.
Stayed 5 nights in Jan 2025