Sarova Imperial Hotel, Kisumu

Property class: 3

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Room options

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room - View

View from room

Deluxe Queen Room - View

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Queen Room - Accessible

View from room

Deluxe Queen Room - Accessible

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Minibar, in-room safe, individually furnished, desk

Premium Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Sarova Imperial Hotel, Kisumu

A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Sarova Imperial Hotel, Kisumu offers 95 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. A pillow menu is available. Cable televisions are provided. Bathrooms include baths or showers, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

During your stay at Sarova Imperial Hotel, Kisumu, you're just a quick walk from Kisumu Clock Tower. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Kisumu Clock Tower and The West End Shopping Mall
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

WiFi is free in public spaces. Sarova Imperial Hotel, Kisumu also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Sarova Imperial Hotel, Kisumu was completed in December 2022.

This 3-star Kisumu hotel is smoke free.

Sarova Imperial Hotel, Kisumu has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift (90 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Renovated entire property - December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sarova Imperial Hotel, Kisumu

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Hotel Kisumu
Imperial Kisumu
Imperial Hotel
Sarova Imperial Hotel Hotel
Sarova Imperial Hotel Kisumu
Sarova Imperial Hotel Hotel Kisumu

Sarova Imperial Hotel, Kisumu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 51 reviews
Rating 8 - Good. 12 out of 51 reviews
Rating 6 - Okay. 5 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Josephine

Stayed 2 nights in Dec 2025

6/10 Okay

Tadeo Mwaura

Liked: Cleanliness, staff & service
Room was too hot. AC did not seem to work.
Stayed 1 night in Nov 2025

10/10 Excellent

M-KOPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great team
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph, Bronxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, our stay in Kisumu was excellent and welcoming by the staff. Pricey breakfast but very well done and prepared.(2,500 Kshs each). Lovely pastries at the coffee shop, if you are so tempted. Keep it up!!! Will be back, of course
Stayed 1 night in Jun 2025

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay at Sarova, Kisumu

Very welcoming, friendly and helpful staff. The food was great, and clean rooms.
Stayed 13 nights in May 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Madelleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Annette, NAIROBI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very highly recommend for bleisure. Very conveniently located, has all major amenities required for a City Hotel and service is quite professional and hospitality top notch.
Stayed 1 night in Dec 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable stay
Stayed 1 night in Nov 2024

6/10 Okay

Italo

Business traveller
Liked: Cleanliness
The staff are nice and many times the service was good. However, in few instances I had to wait a long time for a coffee or meal to be served, and the cleaning person threw away some medications from my side table. The gym is really not good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Professional and welcoming team.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not what I expected

Stayed 3 nights in Jul 2024

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Stayed 1 night in May 2024

8/10 Good

Frankline

Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Stayed 1 night in May 2024

4/10 Poor

Julie

Stayed 1 night in May 2024

10/10 Excellent

michael, bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Stayed 1 night in Apr 2024

10/10 Excellent

Kisemei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Preet

Stayed 1 night in Feb 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team members are what makes a stay here very enjoyable.
Stayed 1 night in Jan 2024

10/10 Excellent

kristen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Stayed 3 nights in Nov 2023

8/10 Good

Davion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, and all around great vibes.
Stayed 4 nights in Oct 2023

10/10 Excellent

Annette, NAIROBI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
Stayed 1 night in Aug 2023