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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property

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Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Property amenity
Premium bedding, desk, iron/ironing board, free cots/infant beds
Breakfast and dinner served
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪18 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Thompson–Boling Arena
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and a seasonal outdoor pool.
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Knoxville N - Merchant Drive by IHG. During your stay, you'll be within walking distance of Knoxville Expo Center. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Cats and dogs welcome for a fee
Holiday Inn Knoxville N - Merchant Drive by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:00 AM.
Bull and Barrel – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 55.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 21 May and close on 10 September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1002 reviews
Rating 8 - Good. 233 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 31 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Heather KW, Avon Lake

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, friendly staff, clean room. Would stay here again.
Stayed 1 night in Nov 2025

2/10 Terrible

Jeff

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a KING room and was given a Double room with smaller beds. We were told we could take the Double room or leave. NOT WHAT WE PAID FOR !!!!!!!!!!!! We paid extra for a King Room per their ad price. However, The staff did NOT even care they sold something they did NOT even have..... Terrible Customer Service !!
Stayed 1 night in Nov 2025

10/10 Excellent

Summer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful! From housekeeping to front desk. And it was very clean!! I’d come back
Stayed 2 nights in Nov 2025

10/10 Excellent

Devan

Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

Lacey

Stayed 3 nights in Aug 2025

10/10 Excellent

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms are very Confi and clean
Stayed 1 night in Sep 2025

10/10 Excellent

Carla J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Breakfast was delicious with a variety of healthy options. Clean and quiet atmosphere with needs met without hesitation.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
This holiday inn was far superior to the holiday inn Express's I'm use to. Fantastic room, quiet, clean and updated. The staff was very professional and friendly. The breakfast was a fantastic deal. On our way back from our vacation we will be staying here again
Stayed 1 night in Nov 2025

10/10 Excellent

Tommy

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, well light parking lot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, professional & efficient staff. Spotless everywhere. Aone of the best breakfasts we've ever had! Beds were eo comdortable. We alept like babies! We loved our stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely love this hotel and staff. I stay here a lot.
Stayed 2 nights in Jul 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

qing, Johns Creek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is comfortable!
Stayed 1 night in Oct 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Staff was great and courteous. Room was clean and very acceptable. Only issue is one side of the hotel sits on top of Highway 75. Make sure you're on the other side.
Stayed 1 night in Oct 2025

10/10 Excellent

Alyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and staff was amazing. Would recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Krisin

Stayed 1 night in Oct 2025

10/10 Excellent

Jose l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Kenan

Business traveller
Liked: Staff & service
Disliked: Amenities
N/a
Stayed 2 nights in Oct 2025

10/10 Excellent

Pat

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Rhonda, West Point

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great bartender Peter! Staff are very friendly. Room was clean. Great breakfast for the price.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverly

Stayed 1 night in Oct 2025

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