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Hotel Unicus Krakow Old Town - Destigo Hotels

4.0 star property
VIP Access

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Photo gallery for Hotel Unicus Krakow Old Town - Destigo Hotels

Front of property – evening/night
Reception
Lobby
Deluxe Double Room | Premium bedding, minibar, in-room safe, desk
Premium Double Room | Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
ul. Sw. Marka 20, Kraków, Lesser Poland, 31 020
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Twin Room

Twin Room | Premium bedding, minibar, in-room safe, desk

Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Deluxe Premium DBL Room

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room | Premium bedding, minibar, in-room safe, desk

Classic Single Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

View from room

Double Room

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Unicus Krakow Old Town - Destigo Hotels

A fitness centre, a sauna and conference space are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel Unicus Krakow Old Town - Destigo Hotels offers 35 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.
Our customers tell us they can't get enough of Hotel Unicus Krakow Old Town - Destigo Hotels's great location. During your stay, you're just a quick walk from Main Market Square. Free WiFi in public areas, a gym and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute walk from Main Market Square and 3 minutes on foot from St. Mary's Basilica
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hotel Unicus Krakow Old Town - Destigo Hotels offers its guests a sauna and a fitness centre. Public spaces have free WiFi. Business amenities include a meeting room and limo/town car service. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Unicus Krakow Old Town - Destigo Hotels.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 85 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 75 for adults and PLN 38 for children

Things to do

  • Bicycle storage
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1548
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 150 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 160.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 75 for adults and from PLN 38 for children
  • Airport shuttle fee: PLN 90 per room (one-way)
  • Nearby parking fee: PLN 85 per day (656 ft away)
  • Pet fee: PLN 150 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Hotel Unicus Krakow Old Town - Destigo Hotels offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Unicus
Hotel Unicus Krakow
Unicus Hotel
Unicus Krakow

Hotel Unicus Krakow Old Town - Destigo Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 1001 reviews
Rating 8 - Good. 306 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Noorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great service and excellent location
Stayed 1 night in Dec 2025

10/10 Excellent

Sebastian Filip

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room, very courteous and friendly reception staff. Excellent choices at breakfast, hot and cold, eggs made to one’s preference. All delicious and fresh. Wonderful waiters, friendly yet discreet. Can’t fault it, all superb. Would happily stay again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Blazej

Stayed 1 night in Oct 2025

6/10 Okay

Vrbo

Stayed 1 night in Dec 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Alberto

Stayed 2 nights in Oct 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really well located hotel if you’re visiting Krakow and want to be in the heart of the action. There is a misleading sign for the “bar” which in fact is a casino where you have to register to get in - it takes ages. Didn’t have breakfast or eat at all so can’t comment on that. Room was a good size. Pillows super comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff good room and service great location, good value for the price
Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Stayed 2 nights in Sep 2025

10/10 Excellent

ELAINE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
V clean/very central
Stayed 3 nights in Oct 2025

10/10 Excellent

Andy, Stockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location to sites and eating and drinking. Attentive staff and really clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room with 2 twin beds.
Stayed 2 nights in Oct 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for visiting all the attractions. The staff are excellent and made us feel very welcome
Stayed 4 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location close to main square,comfortable and quiet room
Stayed 4 nights in Oct 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location only a few blocks from the main square. The bed was comfortable and I loved the heated floors in the bathroom. However it did get a bit noisy sometimes. There are trumpets that go off a lot and they’re very noticeable early in the morning. I also had a bit of trouble finding the hotel because the sign hanging out the front said ‘Casino’ so I thought I was in the wrong place. Also there were 2 chairs in the room for some reason which made it a bit cluttered and sometimes awkward to access the mini fridge in the room
Stayed 4 nights in Oct 2025

10/10 Excellent

Catalino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked the Hotel Unicus but was upgraded to the Hotel Unicus Palace. The service was excellent. The room was comfortable and plush. The breakfast was great, as well as the complimentary sweets and coffee in the evening. Many thanks!
Stayed 2 nights in Sep 2025

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just off the main square. The breakfast area was being renovated so unable to comment. I stayed for 3 nights so didn’t feel the room needed housekeeping. The bed was super comfortable!
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, nice room
Stayed 6 nights in Sep 2025

6/10 Okay

Richard William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location could not be better - right in the centre of Old Town. Breakfast is at a sister hotel just over the road at the Wyndham Hotel. I would say it was one of the best show of buffet breakfast I have ever enjoyed, the food, the variety and the staff all excellent. However, the carpets in the two rooms we stayed in at Unicus and in the corridor was probably as old as the hotel itself and very soiled not necessarily dirty but badly soiled with age - not something you want to walk on in bare feet. I would happily stay there again for it's convenient location and excellent breakfast but only when they have resolved the carpet issue.
Stayed 4 nights in Sep 2025

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this brand

I don’t know. I was involuntarily moved to a hotel further away from where I needed to be with no explanation. I still don’t know why after I’ve checked out. The other hotel (Unicus Palace) was incredibly annoying, hot, loud, toiletries smelled like a bad body odor, the shower head would only point down at the wall due to poor quality fixtures. Would never stay there or any of their hotels again. Terrible stay with this brand. Terrible.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been better!

Our stay was excellent! Perfect location comfortable room great shower. The best part was the awesome front desk staff! So helpful and knowledgeable and nice. 200% customer service. We'll be back!
Stayed 3 nights in Sep 2025