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Sheraton Grand Krakow

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Room amenity
Creator video - submitted by Tatsiana Navitskaya
View from property
Outdoor banquet area
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Place, Planty Park
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed (View)

8.6 out of 10
Excellent
(11 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Studio, 1 King Bed

Club Studio, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Club Studio, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 Double Bed

Royal Suite, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (View)

9.0 out of 10
Wonderful
(17 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Room, 2 Single Beds (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Single Beds (View)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Sheraton Grand Krakow

An indoor pool, a restaurant and a 24-hour health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Sheraton Grand Krakow offers 230 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Grand Krakow. During your stay, you're just a quick walk from Royal Road. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a meal at the theme restaurant or drinks at the sports bar
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Just a 4-minute walk from Planty Park and 4 minutes on foot from Smok Wawelski Statue
  • Airport pick-up, train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Anima – This theme restaurant serves breakfast, lunch and dinner.
SomePlace Else Sports Bar – Overlooking the garden, this sports bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Roof Top Terrace – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (PLN 125 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (112 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 222.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PLN 122 for adults and from PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self-parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus a one-off PLN 215 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grand Krakow offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 721 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 50 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marek

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Celia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chantelle

Liked: Cleanliness, amenities, property conditions & facilities
All of the stay was absolutely faultless. Highly recommend.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, amenities
Everything was very nice.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, and very comfortable rooms! The service is always five stars.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michelle Eva Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Room, staff, gym and pool
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Ahmed

Front desk staff was very kind
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and an amazing breakfast
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

MALCOLM

Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Chandrani

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, esp the interior decoration of the ground floor, comfortable room, great staff service at all levels (reception, concierge, restaurant staff, porters etc..), good food.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

James Connelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 7 nights in Aug 2023