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Hotel Los Lagos Spa & Resort

Property class: 3.5
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Breakfast, lunch, dinner served; international cuisine
Front of property
Aerial view
Deluxe Room | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Paradise Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(130 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(48 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

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About this property

Hotel Los Lagos Spa & Resort

This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with massages, manicures and pedicures or body wraps at the spa
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, horse riding/rentals and kayaking
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Los Lagos Hot Springs and 13 minutes on foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CRC 32500
  • Christmas Eve (24 December) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1120 out of 1403 reviews
Rating 8 - Good. 193 out of 1403 reviews
Rating 6 - Okay. 47 out of 1403 reviews
Rating 4 - Poor. 29 out of 1403 reviews
Rating 2 - Terrible. 14 out of 1403 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Xiaohong

Stayed 2 nights in Jan 2026

10/10 Excellent

Sandra L.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort was beautiful! Room was always kept clean. Food at the buffet was great. Only thing I could fault was that there were no ice machines at individual buildings. Would definitely stay there again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort right at the volcano! Room was clean and comfortable. Best part was the vast property with their own hot springs pools and ziplining and gorgeous overlook of Arenal volcano.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tuan

Travelled with group
Liked: Cleanliness, staff & service
Our rooms were clean everyday and the resort was just great. The resort offered great pool and hot spring option and onsite excursions. Overall it was a wonderful stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lucie

Stayed 3 nights in Jan 2026

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs and landscaping were fantastic! Several pools at various a temperatures and beautiful, picturesque, views everywhere you look. Very kid friendly. The restaurant had decent food and was reasonably priced. The wet (swim up) bar had reasonably priced drinks. Short walking trails with a few animals. Great volcano views at the viewpoint by the lake. No butterfly garden. Didn’t do any of the hotel activities like horseback riding or zip lining. Rooms were okay. Clean, but sparsely decorated, basic, and for the price we expected something more premium.
Stayed 1 night in Jan 2026

4/10 Poor

Fahad

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was old and dated, though it did have a beautiful mountain view. Unfortunately, the staff seemed worn out and disengaged, and service felt indifferent throughout the stay. The resort did not feel like an authentic Costa Rica experience—more of a tourist trap with overpriced food and souvenirs. In contrast, Chachagua Rainforest Hotel was outstanding, offering genuine Costa Rican culture and excellent, welcoming staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Great "bang for your buck"! We were so happy with our big room, nice and clean. We spent one night but had two full days in the hot springs. The breakfast was delicious and the views to the volcano were stunning. We were very pleasantly surprised and would definitely stay again!
Stayed 1 night in Jan 2026

10/10 Excellent

nan

Stayed 2 nights in Dec 2025

10/10 Excellent

lisa

Stayed 3 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great. Breakfast was great. Hot springs were a bit busy during the day but at night were perfect.
Stayed 1 night in Jan 2026

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2025

10/10 Excellent

Zygmunt

Stayed 3 nights in Nov 2025

8/10 Good

John

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael, Grand Blanc

Liked: Cleanliness
Very nice room. Downtown is not nice. Better areas to stay in San Jose but hotel is nice and staff great
Stayed 2 nights in Dec 2025

10/10 Excellent

Trisha

Stayed 3 nights in Dec 2025

10/10 Excellent

Rachael

Stayed 2 nights in Dec 2025

6/10 Okay

Faiyaz

Stayed 1 night in Dec 2025

10/10 Excellent

Weihua

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious and clean. The garden is gorgious. We saw more birds very closely than the tour. The foods in the restaurant are tasty with reasonable prices. The only improvement is to have more electricity outlests in the room.
Stayed 1 night in Dec 2025

10/10 Excellent

Muralidhar

Liked: Cleanliness, amenities, property conditions & facilities
Room was really awesome with nice accessible showers. Very clean and resort was wonderful
Stayed 1 night in Dec 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property location is amazing ! Very Friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

David, High Point

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really nice, hot springs, mirador (sight seeing) has amazing views. Overall great stay, would definately stay there again
Stayed 1 night in Dec 2025

10/10 Excellent

Rigoberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are thing were pool are very crowded.
Stayed 1 night in Dec 2025

10/10 Excellent

Sidharta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pools and bars. Very nice overall property. Great location. I wish I could stay there longer.
Stayed 1 night in Dec 2025

10/10 Excellent

Shweta

Stayed 1 night in Dec 2025

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