The woman who answered the phone when I called about my arrival was very pleasant and nice that was a plus. However the room was not great. Biggest issue, roaches! We killed several throughout the night. We arrived after the office closed so we self check in so had no one to tell. They had some stuff in the bathroom like shampoo, conditioner, lotion, toothbrushes,but no toothpaste or soap. Had to go buy soap to be able to wash our hands, face and body, thankfully we had toothpaste we brought.The rooms also only had venitian vertical blinds, no curtains, and our room was right by some outside bright light which shown in and kept the room bright instead of dark at night, so between the bugs and the light coming in, we didn't get much sleep at all. The shower was also very small and barely big enough for a grown adult to properly shower. For context, I am a 4'8" woman and it was cramped for me! The towels they provided were small as well, I could barely cover my boby. Also the furniture was not in the best shape and the tile floors had cracks and gauges in it. The floor and furniture I can overlook, but the fact that we had the other issues on top of that, just made us more uncomfortable.