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Shangri-La Lhasa

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Lobby lounge
Horizon, Room, 2 Single Beds | Free minibar, in-room safe, desk, soundproofing
Lobby
Presidential Suite, 1 King Bed (Shangri-La) | Free minibar, in-room safe, desk, soundproofing
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
19 Norbulingka Road, Lhasa, Tibet, 850000
  • Place, Tibet Museum
    ‪6 min walk‬
  • Place, Lasa Museum
    ‪14 min walk‬
  • Place, Potala Palace
    ‪2 min drive‬
  • Airport, Lhasa (LXA-Gonggar)
    ‪46 min drive‬

Room options

View all photos for Deluxe King Room

Free minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Mountain view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon, Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Horizon, Room, 1 King Bed

  • Mountain view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

Free minibar, in-room safe, desk, soundproofing

Premier Room

  • Mountain view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Executive Suite, 1 King Bed

  • Mountain view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite Potala View King

Executive Suite Potala View King | Free minibar, in-room safe, desk, soundproofing

Executive Suite Potala View King

  • Mountain view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Garden view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon, Room, 2 Single Beds

Free minibar, in-room safe, desk, soundproofing

Horizon, Room, 2 Single Beds

  • Hill view
  • 54 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Apartment

Free minibar, in-room safe, desk, soundproofing

1 Bedroom Apartment

  • Mountain view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Deluxe Apartment

Free minibar, in-room safe, desk, soundproofing

1 Bedroom Deluxe Apartment

  • Mountain view
  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club Potala View King Room

Horizon Club Potala View King Room | Free minibar, in-room safe, desk, soundproofing

Horizon Club Potala View King Room

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club with Potala View Twin Bedroom

Free minibar, in-room safe, desk, soundproofing

Horizon Club with Potala View Twin Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

Free minibar, in-room safe, desk, soundproofing

Deluxe Suite

  • Garden view
  • 124 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed (Shangri-La)

Free minibar, in-room safe, desk, soundproofing

Presidential Suite, 1 King Bed (Shangri-La)

  • City view
  • 250 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Intercontinental Resort Lhasa Paradise by IHG
Chengguan District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 22 reviews
The price is €131
includes taxes & fees
7 Jul - 8 Jul
Intercontinental Resort Lhasa Paradise by IHG

About this property

Shangri-La Lhasa

Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free valet parking are also provided. Other amenities include an indoor pool, a health club and a bar/lounge.
Shangri-La Lhasa offers 289 air-conditioned accommodations with free minibar items and a safe. 40-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Lhasa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a health club and a hot tub.
Chi has 10 treatment rooms, including rooms for couples. Services include massages. The spa is open daily.
During your stay at Shangri-La Lhasa, you're just a quick walk from Tibet Museum. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Altitude, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Indulge with massages at Chi
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Within a 15-minute walk of Tibet Museum and Norbulingka
Shangri-La Lhasa offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A hot tub, spa services, and a terrace are also featured at the luxury Shangri-La Lhasa. Free self parking and valet parking are available.

This 4.5-star Lhasa hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Altitude – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Shang Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Shambala – This lobby lounge serves dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 99 to 198 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Altitude
  • Shambala
  • Shang Palace

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6 PM
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 99 to 198 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Shangri Hotel Lhasa
Shangri Lhasa
Shangri-La Hotel, Lhasa Tibet
Shangri-La Lhasa Hotel
Shangri-La Lhasa Lhasa
Shangri La Hotel Lhasa
Shangri-La Lhasa Hotel Lhasa

Shangri-La Lhasa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 6 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julio

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent option!

Shangri-La Lhasa was absolutely amazing! The hotel was impeccable, beautiful and spacious rooms, and an unbelievable breakfast buffet Ashley Chen who works at the front desk was the best professional ever, so polite, fast, helpful and kind! I highly recommend this hotel.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Wing Yun

Liked: Cleanliness, amenities, property conditions & facilities
very good service
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Key landmarks within walking distance

Overall, very good. I you very high marks. Great check in staff. And great GM. Very personable.
Verified

10/10 Excellent

Claudio Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindas instalaciones, bien situado , gran vista

Hermosa Vista del Palacio de Potala, lindas instalaciones , muy buen servicio
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Ngat Yuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好是好就是有點舊了，早餐是非常不錯的，但是就價格來說還是偏貴
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

总体不错，服务有待改进

普通服务员对客人的服务意识欠佳
Stayed 2 nights in May 2021
Verified

8/10 Good

ming kuen

服務水準問題

整體來說真的不是五星飯店服務水準，可能是淡季，職員非常少，，入住感覺真的不好，員工服務不專業，我曾入住過曼谷、台灣、北京、香格里拉酒店，拉薩這間是我不喜歡的
Stayed 5 nights in Dec 2019
Verified

8/10 Good

DuckDuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間大，景觀好，員工有禮，整潔安靜。房間太悶，空氣不流通，要通知員工開窗，但開窗後卻很冷。房間有加濕器。
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner buffet is excellent. The room size is smaller comparing St Regis and steam sauna does not work.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

JS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. John was extreamly helpful and hospitable. He made check in a very pleasant experience and arranged amazing details for our friend who was having her birthday.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Due to lack of information from our side, about an extra visa for Tibet, I could not travel and lost a lot of money on my bookings! Thank you! I will not use your services again!
Stayed 4 nights in Aug 2019
Verified

8/10 Good

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
香格里拉酒店集团的酒店，其品质要求比较均衡，虽然拉萨的香格里拉酒店也属于不错，但是还有进步的空间。
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in lhasa

bery nice, and very good staff , fluent english. so satisfy
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Kim Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment is really comfortable
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Chinese service / Hong Kong prices

A good option for stays in Lhasa. Located in new Chinese area, but adjacent to Potala Palace. Hotel is in good condition. But prices are very high (think Hong Kong levels) but with service standards far below. Very few staff in hotel, and very few can speak even basic English. Horizon Club very poor value. One staff person only. Cannot speak any English. Very basic food offering. St Regis might be a better option? Certainly closer to Tibetan quarter.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

TSZ HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
真正五星級酒店的服務
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Wai Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大堂接待員十分友善，還替我們upgrade了房間，還幫了我們叫車。2樓的咖啡廳有小吃和沙拉，休閑很不錯，還有24小時的氧氣室，晚上有高山反應睡不著也不怕。
Stayed 6 nights in Jan 2019
Verified

6/10 Okay

C

Liked: Cleanliness, staff & service, property conditions & facilities
各樣設備都很好，特別是設有24小時氧吧。 可惜在不吸煙的房間經常聞到煙味。在控制除煙服務方面仍有改善空間，如果設有無煙房間樓層就更好了。
Stayed 6 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great reception Lily Yang, super friendly and helpful. The only thing is the room cleaning, not really thorough especially the bathtub... overall good hotel.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

PC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, nice facilities and friendly staff.
Stayed 5 nights in Dec 2018
Verified

10/10 Excellent

FABIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetacular

Hotel espetacular! Localização, serviços e infraestrutura. O serviço do Horozon Club no final do dia é um grande diferencial. Vista do quarto ao Potala é incrível.
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Lhasa

Great stay, best hotel in Lhasa
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Lujing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的体验

位置很好，房间可以看到布拉达宫，满月下，神圣又美丽
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

在拉萨算很好的酒店

酒店整体符合五星级标准，自助餐在西藏这地方已经算不错了，酒店客人还有折扣。去的时候酒店门口封路，到达的时候只好自己拖着大箱子走进去，好在离开的时候有车送到大路路口，可以步行到罗布林卡和布达拉宫，有的房间可以看到布达拉宫
Stayed 1 night in Aug 2018