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Novotel Maastricht

4.5 star property

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Photo gallery for Novotel Maastricht

Exterior
Miscellaneous
Exterior
Breakfast, lunch, dinner served; pool views
Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available

Explore the area

View in a map
Sibemaweg 10, Maastricht, 6227 AH
  • Place, Maastricht Underground
    ‪14 min walk‬
  • Place, Mecc Maastricht
    ‪14 min walk‬
  • Place, Maastricht Exhibition and Congress Centre
    ‪14 min walk‬
  • Airport, Maastricht (MST-Maastricht - Aachen)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Garden View

Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(26 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Novotel Maastricht

Luxury hotel connected to the convention centre in Maastricht with a seasonal outdoor pool
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
Novotel Maastricht offers 94 accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Maastricht. During your stay, you'll be connected to the convention centre and within walking distance of Mecc Maastricht. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Enjoy garden views while dining at Restaurant Winners
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground and bicycles to rent
  • Just a 2-minute drive from Bonnefanten Museum and a few minutes from De Geusselt Stadium
  • Dogs welcome for a fee
Novotel Maastricht offers its guests a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 1940 square feet (180 square metres) and includes conference space. A terrace, a vending machine, and an arcade/games room are also featured at the luxury Novotel Maastricht. Parking is available for a fee.

This 4.5-star Maastricht hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Winners – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 14 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Winners

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Baby monitor
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,940 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (173 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 6.61 per person, per night
  • Service fee: EUR 3 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25.00 per person
  • Self-parking fee: EUR 14.00 per night
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9 AM to 9 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Novotel Maastricht
Novotel Maastricht Hotel
Novotel Maastricht
Maastricht Novotel
Novotel Maastricht Hotel
Novotel Maastricht Maastricht
Novotel Maastricht Hotel Maastricht

Novotel Maastricht Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 295 out of 872 reviews
Rating 8 - Good. 438 out of 872 reviews
Rating 6 - Okay. 102 out of 872 reviews
Rating 4 - Poor. 20 out of 872 reviews
Rating 2 - Terrible. 17 out of 872 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, Leatherhead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food
Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that were happy to help when needed. Pool was lovely given the hot temperatures. Access to hired bikes that we enjoyed using and seeing the beautiful Maastricht surroundings.
Stayed 7 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice family hotel

A nice hotel quietly situated just outside the city but only a 25-30 minute stroll to the centre. Rooms are clean, well equipped, and comfortable. The reception area is welcoming and the staff are very friendly and efficient. The bar area and restaurant are very good and there is a nice childrens play area. Outside is a lovely terrace area and pool. All in all a very nice family hotel. Couple of gripes. Firstly the car used to be free but now 13 euros per night. Considering the out of town location I cannot see the reason for this other than money making. Secondly, as with all hotels worldwide, check your bill before leaving. I had 121 euros added to my bill for laundry, which I did not use. In fairness this was immediately refunded buutttt !
Stayed 5 nights in Aug 2025

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic location
Stayed 1 night in Jul 2025

8/10 Good

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly service, peaceful stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were GREAT. Reception, Breakfast, cleaning. There is a pool but we didn’t have time, nor the gym. About €13 Uber from town. Interior isn’t modern. It was a good family stay.
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 4 nights in May 2025

10/10 Excellent

Malick

Stayed 1 night in May 2025

10/10 Excellent

Bernie

Liked: Cleanliness, property conditions & facilities
Great hamburger! Pool could be warmer but very happy with my stay
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, excellent breakfast and clean
Stayed 2 nights in Apr 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was fabulous. Welcoming, friendly and very helpful. Hotel was in a great location from the city, only a 30 minute safe and pleasant walk.
Stayed 1 night in Apr 2025

10/10 Excellent

eddy

Stayed 2 nights in Mar 2025

10/10 Excellent

Florin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The restaurant was a 7 out of 10
Stayed 1 night in Dec 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again
Stayed 3 nights in Dec 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

FRANCIA IVONNE

Stayed 6 nights in Nov 2022

10/10 Excellent

Jeroen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super.
Stayed 1 night in Oct 2024

6/10 Okay

Edeltraud

Travelled with partner
Liked: Staff & service, amenities
Die Empfangsdame war sehr freundlich. Der Aufzug war ausser Betrieb, daher mussten wir über einen dunklen, verschmutzten Treppenaufgang in die 3.Etage. Zimmer war sauber und gut ausgestattet, das Frühstück überschaubar. Den Parkplatz haben wir nicht genutzt da in Hotelnähe noch kostenlose Parkplätze vorhanden waren.
Stayed 1 night in Sep 2024

8/10 Good

Peter de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free
Stayed 2 nights in Sep 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Day staff was super!! Night staff, though, was very difficult; not friendly or helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Great short stay on our way home from holiday. Staff were very welcoming and the room was clean. A little out from the center which is great for driving through, not much for restaurants near by and kitchens close early. We were able to get delivery to hotwl whichwas perfectly fine!
Stayed 1 night in Aug 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely family hotel with excellent staff and a very nice outdoor pool.
Stayed 5 nights in Aug 2024

10/10 Excellent

WISSAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good
Stayed 2 nights in May 2024