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Best Western East Towne Suites

2.5 star property

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Photo gallery for Best Western East Towne Suites

Indoor pool, pool loungers
Business centre
Lobby
Indoor pool, pool loungers
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Pet-friendly

Explore the area

View in a map
4801 Annamark Dr, Madison, WI, 53704-7402
  • Place, East Towne Mall
    ‪6 min walk‬
  • Place, American Center
    ‪17 min walk‬
  • Place, University of Wisconsin-Madison
    ‪16 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony

Suite, 1 Queen Bed, Non Smoking, Balcony | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking, Balcony

7.2 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking (Oversized Room)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking (Oversized Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(47 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite-2 Double Beds, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

Suite-1 Queen Bed, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

Suite-1 Queen Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Balcony

  • Sleeps 2

Two Rooms King Suite with Sofabed

  • Sleeps 4

Accessible Suite Queen Bed, Mobility Accessible, Walk In Shower, Sofabed, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 4

Accessible-Suite 1 King Bed, Mobility Accessible, Walk In Shower, Sofabed, Work Desk, Microwave And Refrigerator, Non-Smoking

  • Sleeps 4

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, Sofabed, Work Desk, Microwave And Refrigerator, Non-Smoking

  • Sleeps 4

Suite, 1 King Bed, Accessible, Refrigerator&Microwave (with Sofabed)

  • Sleeps 2

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • Sleeps 2

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About this property

Best Western East Towne Suites

Hotel in Madison with free breakfast and fitness centre
An indoor pool, a fitness centre and Access to hot tub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Best Western East Towne Suites offers 122 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western East Towne Suites. During your stay, you're just a quick walk from East Towne Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • 14 minutes by car from University of Wisconsin-Madison and 15 minutes from Alliant Energy Center
  • Dogs welcome for a fee
Best Western East Towne Suites offers its guests an indoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is available. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Best Western East Towne Suites. Self parking is free.

This Madison hotel is smoke free.

Guests are served a free breakfast. An additional breakfast is available daily for a fee.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western East Towne
Best Western East Towne Suites
Best Western East Towne Suites Hotel
Best Western East Towne Suites Hotel Madison
Best Western East Towne Suites Madison
East Towne Suites
Best Western East Towne Hotel Madison
Best East Towne Suites Madison
Best Western East Towne Suites Hotel
Best Western East Towne Suites Madison
Best Western East Towne Suites Hotel Madison

Reviews

Best Western East Towne Suites Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 409 out of 1003 reviews
Rating 8 - Good. 342 out of 1003 reviews
Rating 6 - Okay. 142 out of 1003 reviews
Rating 4 - Poor. 69 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

Reviews

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were awesome
Stayed 1 night in Jul 2025

8/10 Good

MICHELE

Travelled with family
We stayed during a very hot and humid period, but the air conditioning did very little to combat the indoor humidity. Also there was an odd smell in our room. Breakfast was okay, nothing special.
Stayed 2 nights in Jul 2025

8/10 Good

Elyse

Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Travelled with partner
Several stores
Stayed 1 night in Aug 2025

6/10 Okay

Leslie

Travelled with family
Liked: Staff & service
The building needs upkeep. It was hard to tell if it was unclean or just scuffed up.
Stayed 1 night in Aug 2025

8/10 Good

Sheena

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was good. Pool area simple but nice. We had a suite. I loved the layout of the room. Beds were not the greatest. Bathroom needed work. Paint chipping, toilet handle needed to be held down for it to flush and very small.
Stayed 2 nights in Aug 2025

10/10 Excellent

Enes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

joan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I found blood on the bed linens when I pulled back the sheet to get in bed. As there were two beds in the room, I checked the other bed, which did not have any stains and slept in that one.There were also several groups of men outside the building, barbecuing and or eating their dinners when we arrived around 7 PM. Sadly, it looked like they needed a shower and and a good night’s rest. There is Home Depot across the street,not certain if the men were day laborers there. Only noticed these men on the side and rear of the building. Reason I drove around the building initially was in an attempt to find an electric charging station for my vehicle. Period I did not park in the rear or sides of this building.
Stayed 1 night in Aug 2025

10/10 Excellent

Ann Marie

Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great! Had clean white bath towels, bigger than I usually find in other places. Check in was quick and very friendly. The pool was too cold for my teenage Granddaughters but the hot tub was nice for them. Location was great for our shopping, Mall, Burlington, and Ross'. We had an almost perfect stay.
Stayed 1 night in Aug 2025

6/10 Okay

LATOYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff were friendly and helpful. A lot of places to eat near the hotel.
Stayed 5 nights in Jul 2025

6/10 Okay

Arleen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient to places we wanted to go to
Stayed 1 night in Jul 2025

2/10 Terrible

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comforter had a stain and a pubic hair. Picture frame in room looked like someone threw up on it.
Stayed 1 night in Jul 2025

10/10 Excellent

Marvin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was as expected. Clean and comfortable. We didn't get a chance to use the pool or eat breakfast but it was a great place for a quick stop on our road trip to get some rest and showers. Staff was friendly and helpful. Plenty of food and shopping options nearby. Easy to get to, right off the highway exit. Would book again if we ever found ourselves back in Madison! Thanks!
View from our room in the morning
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, amenities
1st room had a menthol smell that drove my wife to ask for a different room, which was very clean and served our purpose well.
Stayed 2 nights in Jul 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property and the rooms looked a bit tired. The bathroom door was delaminating and there were some odd stains on the walls. One towel was also dirty. The breakfast wasn't very good and they were understaffed. Overall, not a great place stay. There are better choices.
Stayed 1 night in Jul 2025

8/10 Good

Trisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked multiple rooms, yet we were 2 floors apart. Wished there was more queen beds rooms available when booking and we are used to being allowed beverages in the pool area, this hotel didn't allow it.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No Such Thing as Non-Smoking Here

Fine enough hotel, but quite over priced for what you get. The room was big, which is great and all. Small couch in a living room type set up. But that is about all the good you can say about the place. Heavy fake air freshener small throughout. Heavy. Way too heavy. The reason for that is because it certainly used to be a smoking friendly establishment. So you get the full smell of heavy air freshener and old cigarettes. The worst part is that I booked. Non-smoking room, but obviously that room has not always been non-smoking. The whole room stunk like cigarettes and there is nothing you can do. Just beware if you’re booking. No such thing as a non-smoking room, and it is just old, stinky, and run down.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice. Room was clean. Breakfast bar could have done better. Yogurt machine not working. No milk avail for cereal.
Stayed 1 night in Jul 2025

10/10 Excellent

Candice

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean the king suite with a sitting area was great. Also a variety of options for breakfast. Will stay here again on my next trip to Madison.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, and clean. Traveled with dog, and appreciated how quiet the room was, and great walking spots adjacent to hotel for quick outside walks.
Stayed 2 nights in Jul 2025

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