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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

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Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Terrace/patio
Property preview
Restaurant
Terrace/patio
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • Room service

Explore the area

View in a map
Hermosilla 2, Madrid, Madrid, 28001
  • Place, Gran Via
    ‪16 min walk‬
  • Place, Puerta del Sol
    ‪3 min drive‬
  • Place, El Retiro Park
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room

8.8 out of 10
Excellent
(14 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Junior Suite Red Level

9.0 out of 10
Wonderful
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Deluxe Junior Suite Red Level

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Castellana Presidential Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Castellana Presidential Suite Red Level

8.0 out of 10
Very good
(1 review)
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (2+2)

1 bedroom, premium bedding, down duvets, minibar

One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

1 bedroom, premium bedding, down duvets, minibar

One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Two Bedrooms Suite Red Level

  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Family Grand Supreme

1 bedroom, premium bedding, down duvets, minibar

Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down duvets, minibar

Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Colon Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down duvets, minibar

Colon Penthouse Suite Red Level (2+2)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down duvets, minibar

Colon Penthouse Suite Red Level (3+1)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Red Level (2+1)

1 bedroom, premium bedding, down duvets, minibar

Master Suite Red Level (2+1)

  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+2)

1 bedroom, premium bedding, down duvets, minibar

Castellana Presidential Suite Red Level (2+2)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (3+1)

1 bedroom, premium bedding, down duvets, minibar

Castellana Presidential Suite Red Level (3+1)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room (3AD)

1 bedroom, premium bedding, down duvets, minibar

Premier Room (3AD)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room (2+1)

1 bedroom, premium bedding, down duvets, minibar

Premier Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Supreme Room Red Level (2+1)

Supreme Room Red Level (2+1) | 1 bedroom, premium bedding, down duvets, minibar

Supreme Room Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

1 bedroom, premium bedding, down duvets, minibar

Two Bedroom Suite Red Level (4+1)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+1)

1 bedroom, premium bedding, down duvets, minibar

Castellana Presidential Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down duvets, minibar

Colon Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

1 bedroom, premium bedding, down duvets, minibar

Premier Room

9.6 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Terrace Red Level

1 bedroom, premium bedding, down duvets, minibar

Master Suite Terrace Red Level

  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Master Suite Terrace Red Level (2+1)

1 bedroom, premium bedding, down duvets, minibar

Master Suite Terrace Red Level (2+1)

  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Supreme Room Red Level

Supreme Room Red Level | 1 bedroom, premium bedding, down duvets, minibar

Supreme Room Red Level

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Supreme Room with Jacuzzi Red Level

Grand Supreme Room with Jacuzzi Red Level | 1 bedroom, premium bedding, down duvets, minibar

Grand Supreme Room with Jacuzzi Red Level

8.0 out of 10
Very good
(3 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Red Level

1 bedroom, premium bedding, down duvets, minibar

Master Suite Red Level

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | 1 bedroom, premium bedding, down duvets, minibar

Supreme

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 186 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.
Hotel Fenix Gran Meliá - The Leading Hotels of the World 's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with massages, body treatments or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of U.S. Embassy and Gran Via
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.
Balmoral Bar – This cocktail bar specialises in Mediterranean cuisine. Open daily.
"Aduana" Restaurant – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (EUR 40 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Balmoral Bar

Things to do

  • Full-service spa
  • Health club
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1953
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self-parking fee: EUR 40.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1013 reviews
Rating 8 - Good. 187 out of 1013 reviews
Rating 6 - Okay. 49 out of 1013 reviews
Rating 4 - Poor. 15 out of 1013 reviews
Rating 2 - Terrible. 10 out of 1013 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Zourik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Gloria

Stayed 8 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Jul 2025

10/10 Excellent

ROMER

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Great location Service was excellent Staff very accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Henry, Driggs

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025

10/10 Excellent

Manolo Higueros

Stayed 3 nights in Jun 2025

10/10 Excellent

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a nice area
Stayed 3 nights in Jun 2025

2/10 Terrible

james

Liked: Cleanliness
Disliked: Room comfort

Scam artists

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.
Stayed 7 nights in Jun 2025

6/10 Okay

andres

Liked: Cleanliness, staff & service, property conditions & facilities
La atención es realmente buena. El baño es muy pequeño para una habitación de ese precio.
Stayed 4 nights in Jun 2025

8/10 Good

LUIZ

Stayed 3 nights in May 2025

10/10 Excellent

Charles

Stayed 2 nights in May 2025

10/10 Excellent

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Zenovia A

Liked: Cleanliness, staff & service, property conditions & facilities
If you seek an unparalleled luxury experience in the heart of Madrid's prestigious Salamanca district, look no further than Hotel Fenix. Nestled amidst the designer boutiques and upscale shops of the "Golden Mile," this exceptional hotel places you within easy reach of the city's most iconic tourist attractions. Beyond its prime location, Hotel Fenix boasts exquisitely appointed rooms designed for ultimate comfort and relaxation. But what truly sets it apart is the dedication of its staff, whose attentive service and unwavering commitment to excellence elevate your stay to a truly luxurious level, ensuring you feel pampered and privileged from the moment you arrive. Beyond 5-Stars!! Highly Recommend! Zenovia
Stayed 9 nights in May 2025

10/10 Excellent

Myrna

Travelled with family
Liked: Amenities, property conditions & facilities
Espectacular todo
Stayed 1 night in May 2025

10/10 Excellent

Vittorio

Stayed 1 night in Apr 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff service
Stayed 3 nights in Apr 2025

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Yurilyn, Santo Domingo

Stayed 4 nights in Apr 2025

10/10 Excellent

Lexie

Stayed 1 night in Apr 2025

10/10 Excellent

Celso J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and superb service in the heart of Madrid
Stayed 3 nights in Apr 2025

10/10 Excellent

javier, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo
Stayed 2 nights in Apr 2025