Hotel Fenix Gran Meliá - The Leading Hotels of the World

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Dates

July 2025

August 2025

1 bedroom, premium bedding, down duvets, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Spa
Parking available
Pet-friendly
Room service

Explore the area

Hermosilla 2, Madrid, Madrid, 28001

Gran Via
‪16 min walk‬
Prado Museum
‪19 min walk‬
Puerta del Sol
‪3 min drive‬
Madrid (MAD-Adolfo Suárez Madrid-Barajas)
‪13 min drive‬

Room options

Presidential Penthouse Suite Red Level (3+1)

200 sq m
Sleeps 4
1 King Bed

Classic Room

Excellent

25 sq m
Sleeps 2
1 Queen Bed

Deluxe Red Level Room (2+1)

Sleeps 3
1 King Bed

Premium Room (2 Adults + 1 Child)

Exceptional

Sleeps 3
1 Queen Bed

Premium Room (3 Adults)

Exceptional

Sleeps 3
1 Queen Bed

Penthouse Suite Red Level (2+1)

Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level (2+1)

Sleeps 3
1 King Bed

Two Bedroom Suite Red Level (4+1)

Sleeps 5
1 King Bed

Red Level Deluxe Room

Exceptional

33 sq m
Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level

Very good

200 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Red Level Lounge Access

Exceptional

30 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level (2+2)

45 sq m
Sleeps 4
1 King Bed

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

45 sq m
Sleeps 4
1 King Bed

One Bedroom Suite Red Level (3+1)

45 sq m
Sleeps 3
1 King Bed

Junior Suite Red Level Lounge Access

Exceptional

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level Lounge Access

60 sq m
Sleeps 4
1 King Bed OR 2 Single Beds

Premium

Exceptional

30 sq m
Sleeps 2
1 Queen Bed

Family Supreme Room

Wonderful

46 sq m
Sleeps 4
1 King Bed

Family Grand Supreme

Exceptional

50 sq m
Sleeps 4
1 King Bed

Two Bedrooms Suite Red Level

90 sq m
Sleeps 5
1 King Bed

Gran Premium with Jacuzzi Red Level Lounge Access

Very good

53 sq m
Sleeps 2
1 King Bed

One Bedroom Master Suite Red Level

100 sq m
Sleeps 4
1 King Bed

Supreme

Exceptional

33 sq m
Sleeps 2
1 King Bed

Redlevel One Bedroom Master Suite with Terrace

89 sq m
City view
Sleeps 3
1 King Bed OR 2 Single Beds

Redlevel One Bedroom Master Suite with Terrace (2+1)

89 sq m
City view
Sleeps 3
1 King Bed

Penthouse Suite Red Level (3+1)

79 sq m
Sleeps 4
1 King Bed

Penthouse Suite Red Level (2+2)

80 sq m
Sleeps 4
1 King Bed

Penthouse Suite Red Level

Exceptional

80 sq m
Sleeps 4
1 King Bed

Presidential Penthouse Suite Red Level (2+2)

200 sq m
Sleeps 4
1 King Bed

One Bedroom Master Suite Red Level (2+1)

90 sq m
Sleeps 3
1 Queen Bed OR 1 King Bed

Red Level Deluxe Room

Sleeps 2
1 King Bed OR 2 Single Beds

Supreme Room

Sleeps 3
1 King Bed OR 2 Single Beds

One-Bedroom Suite Red Level

Sleeps 4
1 Single Sofa Bed and 1 King Bed

Grand Family Room

Sleeps 5
2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 King Bed

One-Bedroom Master Suite Red Level

Sleeps 2
1 King Bed OR 2 Single Beds

Red Level Penthouse Suite

Sleeps 4
1 Single Sofa Bed and 1 Queen Bed

Family Supreme Room

Sleeps 2
1 King Bed OR 2 Single Beds

Grand Premium Room With Hot Tub Red Level

Sleeps 2
1 Double Bed

Classic Queen Room

Sleeps 2
1 Queen Bed

Red Level Junior Suite

Sleeps 4
1 King Bed and 1 Single Sofa Bed

Presidential Penthouse Suite Red Level

Sleeps 2
1 King Bed

Red Level Grand Premium Room With Jacuzzi

Sleeps 2
1 King Bed OR 2 Single Beds

Premium Room

Sleeps 2
1 Queen Bed OR 2 Single Beds

Classic Room

Sleeps 2
1 Queen Bed OR 2 Single Beds

Red Level Two Bedroom Suite

Sleeps 6
1 Double Bed and 1 Queen Bed

Deluxe Junior Suite Red Level

Sleeps 5
1 Single Sofa Bed and 1 King Bed

One-Bedroom Master Suite Red Level

Sleeps 2
1 King Bed

Similar properties

Pool
Hot tub
Spa
Pet-friendly

for 1 room

includes taxes & fees

2 Aug - 3 Aug

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 188 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.

Hotel Fenix Gran Meliá - The Leading Hotels of the World 's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Self-parking available for a fee
Indulge with body treatments, facials or massages at the spa
Services include babysitting, dry cleaning/laundry and a concierge
On-site recreation includes a gym
Guests have great things to say about the location and the helpful staff
Within a 15-minute walk of U.S. Embassy and Gran Via
Airport and local-area shuttle service available for a fee
Dogs welcome for a fee

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.

Balmoral Bar – This cocktail bar specialises in Mediterranean cuisine. Open daily.

"Aduana" Restaurant – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle (surcharge)
Area shuttle (surcharge)
Parking on site (EUR 40 per day)

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

"Aduana" Restaurant
Balmoral Bar

Things to do

Full-service spa
Health club
Stereo

Family friendly

Babysitting (surcharge)
DVD player
Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6 meeting rooms
6,458 square feet of conference space

Outdoors

Outdoor furniture
Terrace

Full-service spa

3 treatment rooms
Couples treatment rooms
Facials
In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)

1 building
7 floors
Banquet hall
Built in 1953
Communal living room
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Bidet
Deep soaking bathtub or hydromassage showerhead
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Slippers
Towels provided

Entertainment

37-inch plasma TV with cable/satellite channels
DVD player

Food and drink

24-hour room service
Champagne service
Minibar

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Iron/ironing board on request
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: EUR 80 per pet, per stay
Only dogs are allowed
Maximum 2 pets

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 40 per person
Airport shuttle fee: EUR 105 per vehicle (one way)
Self-parking fee: EUR 40.00 per day
Pet fee: EUR 80 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel

Gran Melia Fenix Hotel Madrid

Gran Melia Fenix Madrid

Gran Melia Hotel Madrid

Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Lexie

15 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Celso J.

Travelled with family

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel and superb service in the heart of Madrid

Stayed 3 nights in Apr 2025

10/10 Excellent

javier, Miami

Travelled with group

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo

Stayed 2 nights in Apr 2025

10/10 Excellent

Kyung Hyun

7 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Felipe, Miami

6 Apr 2025

Stayed 2 nights in Mar 2025

8/10 Good

Lawrence, Orlando

Travelled with partner

5 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

3 Apr 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Avi

Travelled with family

26 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel and experience

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

Stayed 5 nights in Mar 2025

10/10 Excellent

gerhard

Travelled with partner

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great restuarants

Stayed 1 night in Mar 2025

8/10 Good

Perla

Travelled with family

16 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

Stayed 1 night in Mar 2025

10/10 Excellent

Hedy

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing

Stayed 6 nights in Mar 2025

10/10 Excellent

Hedy

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Customer service experience...

Stayed 7 nights in Mar 2025

10/10 Excellent

Amie

Travelled with family, Travelled with group

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing 5 night stay, rooms, staff, food everything was perfect!!

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael, Dorado

1 Mar 2025

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeffrey

Travelled with family

25 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A t5 star experience

Stayed 2 nights in Feb 2025

10/10 Excellent

Pierre

22 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

David

8 Feb 2025

Stayed 1 night in Feb 2025

8/10 Good

Kevin

8 Feb 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Pedro

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Madrid!

We really enjoyed our stay. The staff is extremely friendly and helpful! The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!

Stayed 2 nights in Jan 2025

10/10 Excellent

Neritan

Travelled with family

9 Jan 2025

Liked: Cleanliness, property conditions & facilities

Great hotel, location, service, staff, breakfast. We really enjoyed our stay here, will be back soon. Thank you for everything

Stayed 3 nights in Jan 2025

4/10 Poor

Jose

21 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hala Madrid

Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location.

Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent for vacation

Stayed 5 nights in Dec 2024

8/10 Good

Marina

13 Dec 2024

Stayed 1 night in Nov 2024

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Choose dates to view prices

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Reviews

Popular amenities

Explore the area

Room options

View all photos for Presidential Penthouse Suite Red Level (3+1)

Presidential Penthouse Suite Red Level (3+1)

View all photos for Classic Room

Classic Room

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1)

View all photos for Premium Room (2 Adults + 1 Child)

Premium Room (2 Adults + 1 Child)

View all photos for Premium Room (3 Adults)

Premium Room (3 Adults)

View all photos for Penthouse Suite Red Level (2+1)

Penthouse Suite Red Level (2+1)

View all photos for Presidential Penthouse Suite Red Level (2+1)

Presidential Penthouse Suite Red Level (2+1)

View all photos for Two Bedroom Suite Red Level (4+1)

Two Bedroom Suite Red Level (4+1)

View all photos for Red Level Deluxe Room

Red Level Deluxe Room

View all photos for Presidential Penthouse Suite Red Level

Presidential Penthouse Suite Red Level

View all photos for Deluxe Junior Suite Red Level Lounge Access

Deluxe Junior Suite Red Level Lounge Access

View all photos for One Bedroom Suite Red Level (2+2)

One Bedroom Suite Red Level (2+2)

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

View all photos for One Bedroom Suite Red Level (3+1)

One Bedroom Suite Red Level (3+1)

View all photos for Junior Suite Red Level Lounge Access

Junior Suite Red Level Lounge Access

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One Bedroom Suite Red Level Lounge Access

View all photos for Premium

Premium

View all photos for Family Supreme Room

Family Supreme Room

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Family Grand Supreme

Two Bedrooms Suite Red Level

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Gran Premium with Jacuzzi Red Level Lounge Access

View all photos for One Bedroom Master Suite Red Level

One Bedroom Master Suite Red Level

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Supreme

View all photos for Redlevel One Bedroom Master Suite with Terrace

Redlevel One Bedroom Master Suite with Terrace

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+1)

Redlevel One Bedroom Master Suite with Terrace (2+1)

View all photos for Penthouse Suite Red Level (3+1)

Penthouse Suite Red Level (3+1)

View all photos for Penthouse Suite Red Level (2+2)

Penthouse Suite Red Level (2+2)

View all photos for Penthouse Suite Red Level

Penthouse Suite Red Level

View all photos for Presidential Penthouse Suite Red Level (2+2)

Presidential Penthouse Suite Red Level (2+2)

View all photos for One Bedroom Master Suite Red Level (2+1)

One Bedroom Master Suite Red Level (2+1)

View all photos for Red Level Deluxe Room

Red Level Deluxe Room

View all photos for Supreme Room

Supreme Room

View all photos for One-Bedroom Suite Red Level

One-Bedroom Suite Red Level

View all photos for Grand Family Room

Grand Family Room

View all photos for One-Bedroom Master Suite Red Level

One-Bedroom Master Suite Red Level

View all photos for Red Level Penthouse Suite

Red Level Penthouse Suite

View all photos for Family Supreme Room

Family Supreme Room