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Hotel Urban, a Small Luxury Hotel of the World

5.0 star property

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Photo gallery for Hotel Urban, a Small Luxury Hotel of the World

Lobby
Creator video - submitted by Fancy Nanc-ista
Loft | Premium bedding, free minibar items, in-room safe, desk
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Carrera San Jeronimo 34, Madrid, Madrid, 28014
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, free minibar items, in-room safe, desk

Junior Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, 1 Double Bed

View from room

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Duplex

Premium bedding, free minibar items, in-room safe, desk

Business Duplex

  • 32 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room Single Use

Premium bedding, free minibar items, in-room safe, desk

Superior Double Room Single Use

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Business Suite, 1 Double Bed

View from room

Business Suite, 1 Double Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Premium bedding, free minibar items, in-room safe, desk

Junior Suite

  • 32 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Loft

Loft | Premium bedding, free minibar items, in-room safe, desk

Loft

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex

Premium bedding, free minibar items, in-room safe, desk

Duplex

9.2 out of 10
Wonderful
(17 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, free minibar items, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(56 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

Hotel Urban, a Small Luxury Hotel of the World

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace and self parking.
Hotel Urban, a Small Luxury Hotel of the World offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. Smart televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Hotel Urban, a Small Luxury Hotel of the World 's great location gets high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at CEBO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Puerta del Sol and 7 minutes on foot from Prado Museum
Hotel Urban, a Small Luxury Hotel of the World offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 3240 square feet (301 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Urban, a Small Luxury Hotel of the World . For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
CEBO – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Reservations are required.
Glass Bar – This cocktail bar specialises in Modern European cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 33 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 37.95 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • CEBO
  • Glass Bar

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • DVD player
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3,240 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 37.95 per person
  • Covered self-parking fee: EUR 33 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number HM-4457
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Urban Hotel
Urban Hotel Madrid
Urban Madrid
Madrid Urban Hotel
Hotel Urban Madrid

Hotel Urban, a Small Luxury Hotel of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 1001 reviews
Rating 8 - Good. 165 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect.
Stayed 3 nights in Nov 2025

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was Excelent as always
Stayed 1 night in Nov 2025

10/10 Excellent

Andre, Menlo Park

Stayed 7 nights in Nov 2025

8/10 Good

Dawn, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great everything!! Love the hotel and the staff!
Stayed 3 nights in Oct 2025

10/10 Excellent

Paula, London

Travelled with family
Liked: Cleanliness
Pleasant staff. Very clean. Great location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Juan, Tampa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good and the room was outstanding. Well located.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Urban is a fantastic hotel! Walking distance to Gran Via, Puerta del Sol and the Prado Museum. Upscale, chic & clean. Most importantly the staff is absolutely amazing, Lydia and Lydia were super friendly and helpful. Sadly I only stayed one night but will be back, in the future.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both the Rooftop and Lobby Bar were wonderful. reception staff and Concierge were very helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Jakob Jelle, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Philip

Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Ramon A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel Alfonso Hernandez

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Spyros

Travelled with partner
Liked: Amenities
Enjoyable stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, with great location and nice amenities. Staff was super nice and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My niece and I recently had the pleasure of staying at this amazing hotel in Madrid, and I can’t recommend it highly enough. From the moment we stepped through the doors, everything was flawless – warm welcomes, thoughtful touches, and impeccable service from the entire team. We were celebrating my niece’s 18th birthday, and the hotel went above and beyond to make it truly special. Waiting in our room was a complimentary bottle of cava, a beautifully presented cake, and a single red rose – such a thoughtful gesture that brought real joy to the start of our trip. It’s rare to find that level of care, and it didn’t go unnoticed. One of the loveliest surprises was the complimentary mini bar – restocked daily and filled with drinks. It made us feel so well looked after and added an extra layer of comfort to our stay. Another fun touch was the pick a mix station in the entrance! Breakfast each morning was absolutely gorgeous – a generous and beautifully laid-out buffet with fresh pastries, Spanish cheeses, cured meats, fruit, and hot options cooked to order. The rooftop terrace and splash pool was the perfect place for us to unwind late afternoon. Whether we were swimming, sunbathing, or enjoying a drink. This hotel offers a wonderful blend of luxury, personality, and heartfelt hospitality. I wouldn't stay anywhere else in Madrid – it was perfect in every way.
Stayed 4 nights in Aug 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location, close to all the attractions, dining, transport etc. staff are so friendly and accommodating.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Madid!!! Location!!! Place! Service!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. Hard to match.
Stayed 1 night in Aug 2025

10/10 Excellent

Gabriela, Tijuana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, muy céntrico pero en un lugar tranquilo. Personal amable. Mi hija disfrutó la piscina. Me hospedaría de nuevo. Decoración interesante.
Stayed 3 nights in Jul 2025

2/10 Terrible

Marc

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025