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Hotel Marseille Centre Gare Saint-Charles

3.0 star property

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Photo gallery for Hotel Marseille Centre Gare Saint-Charles

Exterior
Exterior
Exterior
Standard Room, 2 Single Beds | In-room safe, individually decorated, desk, soundproofing
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

View in a map
15 Boulevard Maurice Bourdet, Marseille, Bouches-du-Rhone, 13001
  • Grand Port Maritime de Marseille
    ‪2 min drive‬
  • Museum of European and Mediterranean Civilisations
    ‪3 min drive‬
  • Velodrome Stadium
    ‪5 min drive‬
  • Marseille (MRS-Marseille - Provence)
    ‪24 min drive‬

Room options

View all photos for Room, Multiple Beds

Room, Multiple Beds | In-room safe, individually decorated, desk, soundproofing

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

In-room safe, individually decorated, desk, soundproofing

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Accessible (Smart)

Room, 1 Double Bed, Accessible (Smart) | In-room safe, individually decorated, desk, soundproofing

Room, 1 Double Bed, Accessible (Smart)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, individually decorated, desk, soundproofing

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, individually decorated, desk, soundproofing

Standard Room, 1 Double Bed

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

In-room safe, individually decorated, desk, soundproofing

Standard Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Marseille Centre Gare Saint-Charles

Eco-certified hotel with 24-hour business centre and 24-hour front desk
A bar/lounge, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, conference space and dry cleaning.
Hotel Marseille Centre Gare Saint-Charles offers 120 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. A pillow menu is available. 81-cm LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Marseille hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Marseille Centre Gare Saint-Charles. During your stay, you're just a quick walk from University of Aix-Marseille I. You'll find features such as free WiFi in public areas, plus a bar and a 24-hour business centre.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • Guests have great things to say about the location and the helpful staff
  • 15 minutes by foot from La Vieille Charite and a 2-minute drive from Museum of European and Mediterranean Civilisations
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 25 square feet (2 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Hotel Marseille Centre Gare Saint-Charles. For a fee, parking is available.

This 3-star Marseille hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (EUR 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 13 per person
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 25 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • 8 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 81-cm LCD TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 per person
  • Covered self-parking fee: EUR 16 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Holiday Inn Express Marseille Saint Charles
Holiday Inn Express Saint Hotel Marseille Charles
Holiday Inn Express Marseille-Saint Charles Hotel Marseille
Holiday Inn Express Marseille Saint Charles Hotel
Express seille Saint Charles
Marseille Gare Saint Charles
Hotel Marseille Centre Gare Saint Charles
Holiday Inn Express Marseille Saint Charles
Hotel Marseille Centre Gare Saint-Charles Hotel
Holiday Inn Express Marseille Saint Charles by IHG
Hotel Marseille Centre Gare Saint-Charles Marseille
Holiday Inn Express Marseille Saint Charles an IHG Hotel
Hotel Marseille Centre Gare Saint-Charles Hotel Marseille

Hotel Marseille Centre Gare Saint-Charles Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 450 out of 1001 reviews
Rating 8 - Good. 349 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 39 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rosa

Travelled with family
Disliked: Cleanliness
Not good
Stayed 1 night in May 2025

4/10 Poor

Sanford

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Disappointing stay in Marseille

We could not find the hotel because the name has changed. It is no longer Holiday Inn Express. We had not been notified by email. We wasted an hour in the afternoon heat searching and finally found it. See photo. Our first room had a cracked sink and the safe was not working (photos). The manager was sympathetic and offered a different room with a noisy air conditioner. Our third room was fine except that the sink was cracked, the safe didn't work and there was black mold on the bathroom walls and shower glass (photos). This room later developed a noisy air conditioner. Breakfasts were typical Holiday Inn Express format and good. The white vertical pole in this area was filthy (photo) and some seats were ripped (photo). Bed linens were very good. We felt the area is not safe at night. There is spray-painted graffiti everywhere outside the hotel and in many places throughout the city. There is a good grocery store next to the hotel. Very handy to have the train station and bus station across the street. Avoid the laneway to the right down the street from this hotel. There are areas of piled garbage, men in doorways and garbage on the streets. We hope that the new owners of this hotel will do a thorough renovation. This is the first time in many years of travelling that we have encountered problems at a major hotel.
New hotel name
Cracks in two sinks (one sink shown)
Black mould on bathroom tiles
Graffiti all around main train station and in many parts of Marseille
Stayed 5 nights in May 2025

8/10 Good

Chen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good value. Breakfast included. Right across from the train station. Only complaint is that there are few restaurants around.
Stayed 2 nights in May 2025

6/10 Okay

Doris

Stayed 1 night in May 2025

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff
Stayed 3 nights in May 2025

6/10 Okay

Cathy, Boca Raton

Disliked: Staff & service, amenities
This hotel is not belonging to Holiday Inn Express anymore. Now management locked all safe boxes. Guests are not allowed to use it. But on there website still listed safe box in room. My room sink was blocked before I checked in, I reported to front desk immediately, no one came. Until evening I insisted to change a room. The young lady in front desk was not reliable.
Stayed 1 night in Apr 2025

10/10 Excellent

Alan, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient for the train passengers, but nothing is really special in the area, even no decent restaurants around.
Stayed 3 nights in Apr 2025

6/10 Okay

JENNY

Travelled with group
Liked: Cleanliness, staff & service
Very basic accommodation. Clean beds and bathroom. No fridge in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Bharani

Travelled with family
Liked: Staff & service, amenities
none
Stayed 1 night in Feb 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and very informative. The space was clean , the tvs are very antiquated Breakfast was ok
Stayed 1 night in Mar 2025

10/10 Excellent

ELvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Great location for a short stay in Marseille. Staff was amazing and hotel was very quite and clean.
Stayed 4 nights in Feb 2025

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Darcy J

Stayed 2 nights in Feb 2025

10/10 Excellent

Din

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2024

10/10 Excellent

Din

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2025

8/10 Good

stuart

Stayed 8 nights in Jan 2025

6/10 Okay

Jan

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jimmy

Liked: Cleanliness
Disliked: Staff & service
Basic hotel near train station. Decent breakfast. One of the few hotels in the area with enough height for a view.
Stayed 2 nights in Jan 2025

8/10 Good

Thomas

Liked: Staff & service, room comfort
The gentlemen at the desk was very friendly. The hallways and the room need a facelift. Chipped paint, stained carpets. The room was unusually large with a large workspace. The bed was comfortable. I was on the second floor facing the busy street. Fortunately I had earplugs. Breakfast was good. Convenient location.
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. The room was nice and clean, perfect if you arrive at the train station late like we did. The breakfast was wonderful too, lots of options. Would stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

S

Travelled with family
Stayed 1 night in Dec 2024

2/10 Terrible

Lucien, Hanford

Stayed 2 nights in Nov 2024