Robert was very easy to communicate with, and responded very quickly to any questions I had. We even had the pleasure of meeting him in person, because I mixed up the check out time, and thought we were leaving early but actually walked out a few minutes late, but and Robert and the cleaning crew had just pulled up. He was very understanding, though, and we had a pleasant conversation. We will be back to visit Medford in the future, and hope the house will be available for our stay.