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Aparthotel

Quest On William

4.5 star property

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Photo gallery for Quest On William

Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board
Fridge, microwave, oven, stovetop
Front of property – evening/night
Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board
Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Washer
  • Dryer
  • Room service
  • Kitchen
  • Parking available
  • Gym

Explore the area

View in a map
172 William Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪5 min walk‬
  • Place, Collins Street
    ‪5 min walk‬
  • Place, Crown Casino
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Studio Apartment

  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment

  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Executive One Bedroom Apartment

  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Two Bedroom Apartment

Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Executive Two Bedroom Apartment

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Three Bedroom Apartment

  • 132 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 1 King Bed and 4 Single Beds

View all photos for Deluxe Two Bedroom Apartment

Deluxe Two Bedroom Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Deluxe Two Bedroom Apartment

  • 118 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds or 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for One Bedroom Executive Apartment

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Executive Apartment

  • Sleeps 2

Executive Suite

  • Sleeps 4

Two Bedroom Apartment

  • Sleeps 4

View all photos for Two Bedroom Executive Apartment

1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Executive Apartment

  • Sleeps 4

View all photos for Studio

1 bedroom, desk, soundproofing, iron/ironing board

Studio

  • Sleeps 2

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About this property

Quest On William

Aparthotel with a fitness centre, 4-minute walk to Collins Street
Along with a fitness centre, this smoke-free aparthotel has self parking and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and express check-in are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Limited housekeeping is available.
Quest On William offers 68 air-conditioned accommodations with washers/dryers and coffee/tea makers. 45-inch LCD televisions come with premium cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on weekdays only.

Recreational amenities at the aparthotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quest On William. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus a gym and dry cleaning service. Built in 1997, this luxury aparthotel has 68 apartments over 14 floors. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a living room
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute walk from Collins Street and 9 minutes on foot from Melbourne Central
Quest On William offers its guests a fitness centre, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square metres) and includes conference space. Public spaces have free WiFi. The business-friendly Quest On William also features dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Melbourne aparthotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (AUD 50 per night)
  • Secured, covered parking on site (AUD 50 per night)
  • Limited on-site parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Limited room service

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 45-inch LCD TV with premium cable channels

Laundry

  • Laundry service
  • Washer/dryer

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (weekdays only)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 68 units
  • Built in 1997
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: AUD 50 per night (in/out privileges)
  • Nearby parking fee: AUD 50 per night(755 ft away; open 24 hours)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quest William Serviced Apts
Quest William Serviced Apts Apartment
Quest William Serviced Apts Apartment Melbourne
Quest William Serviced Apts Melbourne
Quest William Apartment Melbourne
Quest William Apartment
Quest William Melbourne
Quest On William Melbourne
Quest On William Melbourne
Quest On William Aparthotel
Quest On William Aparthotel Melbourne

Reviews

Quest On William Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 478 out of 1094 reviews
Rating 8 - Good. 413 out of 1094 reviews
Rating 6 - Okay. 131 out of 1094 reviews
Rating 4 - Poor. 45 out of 1094 reviews
Rating 2 - Terrible. 27 out of 1094 reviews

Reviews

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great find for travelling for the rugby test. We were fortunate to book well ahead and get a good rate.
Stayed 4 nights in Jul 2025

8/10 Good

Abdullateef

Travelled with family and small children
Liked: Amenities
Average hotel with good location
Stayed 4 nights in Jul 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Jul 2025

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms did not match photos, weird layout, old furniture and stains on couch.
Stayed 3 nights in Jul 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Bevan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, with awesome staff, the cleaning and service was excellent. Thanks
Stayed 5 nights in Jun 2025

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close vicinity to all parts of Melbourne
Stayed 5 nights in Jun 2025

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant staff on check-in, big "executive" apartment, location was perfect for our CBD meeting. The bathroom has no room/shelves for toiletries etc. one bare wall could do with a couple of plain shelves. Very large kitchen with all facilities and supplies. The very lowest two couches ever.... impossible to get out of once down...strange. TV a bit hit & miss, lots of static/interference. Very clean.
Stayed 2 nights in May 2025

8/10 Good

Katie

Travelled with family
Liked: Cleanliness
Great location, friendly staff, room upgrade
Stayed 1 night in Apr 2025

6/10 Okay

null

Large and centrally located

Large unit, centrally located. A bit tired design but as expected with the Quest brand. Value for money considering the costs of accommodation in MEL. Will consider for future stays
Stayed 1 night in Mar 2025

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After arriving after hours the staff were very efficient and communicating that a staff member would shortly arrive to help with check in. Fast and efficient with an upgrade to my advantage! Room was clean and just as described. Will definitely staff at the quest on my next trip to Melbourne! 10/10
Stayed 1 night in Mar 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Christine, Vancouver

Liked: Cleanliness
Stayed 3 nights in Mar 2025

4/10 Poor

Amelia

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a two bedroom executive apartment. It was small and I didn't like that there were so many problems with the getting the daily cleaning done properly, the ammenities that were in the apartment were dated and only 1 lift out of 2 lifts were working on one of the busiest sporting weeks in Melbourne. The only thing that was great was the location
Stayed 5 nights in Mar 2025

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, room comfort

Felt like home

I loved staying in a large condo, which is so much better than a small hotel room. Every room was huge, including the bathroom. There was a washer and dryer in the unit, as well as a full kitchen.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Brady

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Quest on William is located in an ideal spot in Melbourne in a business district, meaning that it’s quiet at night and away from hubs of activity. My suite was very comfortable including the bed, and had everything I needed for my stay. The cleaning service for the room was inconsistent during my stay but the room was spotless on my arrival. This did not take away from the enjoyment of my stay and I would highly recommend it. The front desk staff were very helpful, courteous and professional.
Stayed 6 nights in Feb 2025

10/10 Excellent

denise

Liked: Cleanliness, property conditions & facilities
Great location and nice apartment… the front office notified me that they overcharged me and gave me a refund on the overcharge! Great to deal with honest people…. Will stay again if ever in Melbourne again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff with a clean, and well equipped apartment.
Stayed 1 night in Jan 2025

8/10 Good

Anusha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the CBD. This property is an apartment hotel, so it was functional. We specifically like the kitchen and laundry facilities. One downside is that, they don't take an international credit card for deposit, so you need to pay in Australian cash. Another issue we faced was that there's no room service, so we had to go in person to the front desk in order to get extra coffee, etc. Location is unbeatable and walkable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Johanne

Liked: Cleanliness, amenities, property conditions & facilities
Spacious suite, we had a corner unit, very comfortable, everything we needed. Like home. The gym was located in a small space, no windows. The front desk staff was friendly and helpful. I would stay there again.
Stayed 5 nights in Jan 2025

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Reception desk was not always staffed in the hours advertised which was inconvenient.
Stayed 4 nights in Dec 2024