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Cadillac Hotel & Beach Club, Autograph Collection

4.0 star property

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Photo gallery for Cadillac Hotel & Beach Club, Autograph Collection

On the beach, sun-loungers, beach umbrellas, beach towels
Room, 2 Queen Beds, Non Smoking, Oceanfront | Beach/ocean view
Reception
Banquet hall
55-inch flat-screen TV with satellite channels, TV, pay films

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

Map
3925 Collins Ave, Miami Beach, FL, 33140
  • Fontainebleau
    ‪9 min walk‬
  • Miami Beach Convention Center
    ‪4 min drive‬
  • Lincoln Road Mall
    ‪5 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪18 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Hearing Accessible)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

55-inch flat-screen TV with satellite channels, TV, pay films

Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Pool View (Tower)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Pool View (Tower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower)

Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View (Tower)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Ocean View (Tower)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Fontainebleau Miami Beach

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, (6261)
The price is €304
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Fontainebleau Miami Beach

About this property

Cadillac Hotel & Beach Club, Autograph Collection

Seafront with 2 outdoor pools, near Indian Beach Park
Spend the day on Cadillac Hotel & Beach Club, Autograph Collection's beach or relax by one of the hotel's 2 outdoor swimming pools. Housekeeping is available on request.
Cadillac Hotel & Beach Club, Autograph Collection offers 357 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Cadillac Hotel & Beach Club, Autograph Collection. During your stay, you're just a quick walk from Miami Beach Beaches. Free WiFi in public areas, 2 outdoor pools and a restaurant are available.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the beach and the pool
  • 9 minutes by foot from Fontainebleau and a 2-minute drive from Indian Beach Park
  • Dogs welcome for a fee (restrictions apply)
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Cadillac Hotel & Beach Club, Autograph Collection, and enjoy amenities such as a 24-hour fitness centre and a hot tub.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a garden and a terrace. Parking is available for a fee.

This 4-star Miami Beach hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11 AM.
Donna Mare' Trattoria – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Lobby Bar – On-site lobby lounge. Open daily.
Bungalow By The Sea – Overlooking the ocean and pool, this family restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 6:30 AM to 11 AM for a fee: USD 25 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bungalow By The Sea
  • Donna Mare' Trattoria
  • The Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (114 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (91 centimetre wide)

More

  • 14 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1940
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per night, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 25.00 to 39.00 per person
  • Valet parking fee: USD 49.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Miami Beach
Courtyard Marriott Oceanfront Hotel Miami Beach
Courtyard Miami Beach Oceanfront
Courtyard Oceanfront Marriott Miami Beach
Courtyard Oceanfront Miami Beach
Marriott Miami Beach Courtyard
Marriott Oceanfront Miami Beach
Miami Beach Courtyard
Miami Beach Courtyard Oceanfront
Miami Beach Marriott Courtyard
Courtyard Cadillac Miami Beach Oceanfront Hotel
Courtyard Cadillac Oceanfront Hotel
Courtyard Cadillac Oceanfront
Cadillac Hotel Beach Club Autograph Collection Miami Beach
Cadillac Hotel Beach Club Autograph Collection
Cadillac Beach Club Autograph Collection Miami Beach
Cadillac Beach Club Autograph Collection
Cadillac Hotel & Beach Club, Autograph Collection Hotel
Cadillac Hotel & Beach Club, Autograph Collection Miami Beach

Cadillac Hotel & Beach Club, Autograph Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 75 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

4/10 Poor

sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer Service was shockingly poor! They had no record of our prepaid breakfast, had to fight for it with several incompetent staff who don’t know how to communicate and over hours of time! …just for breakfast! Was so embarrassing. The bedside Alarm clock also went off at 5am, after someone supposedly ‘checking the room’ before being allowed to go in!
Stayed 1 night in Feb 2025

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was very noisy and they managed to change our room which they said they would not charge the resort tax as a good will gesture they have added this to my credit card after we left the property after two emails no response very poor.... Also on the last day my wife had a hair in her breakfast, they said they would not charge but guess what... they did!!
Stayed 5 nights in Feb 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 5 nights in Feb 2025

6/10 Okay

Alyssa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Christina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I regularly stay at the Cadillac. Since the Confidante closed for reno, and I’ve wanted to still stay in the same neighborhood, this has been a great choice. The view from ocean front rooms is great and the rooms are nice and spacious. Love it here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent an afternoon post cruise / rented cabana perfect way to decompress/ was cool weather wise so didn’t fully take part in the pool offerings
Stayed 1 night in Nov 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Celebration

This is the third time we’ve been to the Cadillac hotel in Miami Beach, to celebrate our wedding anniversary. We love this hotel, the location , the service as well as the restaurants. I will definitely return in the future.
Stayed 2 nights in Feb 2025

8/10 Good

Rania

Stayed 4 nights in Feb 2025

10/10 Excellent

Katherine Franceska

Stayed 1 night in Feb 2025

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are NOT clean. I called the front desk to let them know that there was still hair on the sink and in the tub, as well as toenail clippings on the carpet & plastic clothing tags around the room. Also the mini bar fridge didn't work. We asked to change rooms but were told NO, and someone came to vacuum again and wipe down the sink and tub, and bring a spare fridge into our room (which was loud but at least it worked). Even after this, there were still toenails on the floor and we just decided to accept it and move on. On the 2nd night, we discovered that there were carpet beetle eggs in our room. At first we thought it was sand, but it repeatedly showed up in piles in the same spot and after looking it up - we confirmed it was carpet beetle eggs. disgusting. In addition, it seemed like everything at this property was broken or malfunctioning with no anticipated resolution date. The hot tub didn't work our entire 6-night stay, same with the chromecast. The staff - while friendly enough, were clueless... or set expectations they could not live up to. I coordinated with the concierge for there to be a surprise for my husband's birthday upon check-in & there was nothing. And the staff didn't know the most basic things like pool hours, or hours of the restaurant??? When we asked for things like coffee to be brought to our room they would never arrive. Overall it was a terrible experience in a very mediocre hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dominique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Perfect Stay – Ocean Views, Great Food & Personalized Service! Our stay at the Cadillac Hotel was absolutely amazing! We loved our queen room with an ocean view—it was spacious, clean, and had the most breathtaking view of the water. Waking up to the sound of the waves was pure bliss! One of the standout aspects of our stay was the exceptional service. The staff was incredibly friendly and welcoming, and we loved that it was the same team throughout the day, which made our experience feel truly personalized. They got to know us (and our dog!) and made sure we had everything we needed. The food was perfect—delicious, fresh, and well-prepared every time. Whether it was breakfast, lunch, or dinner, the quality remained consistently high. Speaking of consistency, the service was impeccable from start to finish, making our entire stay smooth and enjoyable. With its pet-friendly atmosphere, stunning views, and top-notch service, the Cadillac Hotel exceeded our expectations. We can’t wait to return for another unforgettable getaway!
Stayed 6 nights in Jan 2025

10/10 Excellent

Elise

Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Jordan

Stayed 3 nights in Jan 2025

2/10 Terrible

Cally

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late flight home needing to leave the hotel at 7 pm at night. They couldn’t offer us a late checkout nor could they even offer us facilities to have a shower and freshen up. There was literally nowhere there is no shower to be seen around the pool at all, which is Unhygienic. The gym is tiny with no shower facilities. There is constant events going on at the hotel so is very noisy and busy. The menu is not child friendly round the pool when you step outside the hotel there is limited places to eat. Booking with Expedia it said I could pay cash upon arrival for my stay but when I got here they told me I couldn’t and I had to leave a big deposit on my debit card for the duration of my stay and also an incidentals deposit which was over £3,500.00. Upon checking out I paid the cash for them to then take weeks to return the hefty and room charge deposit they Unnecessarily took from my card. So a note to anyone wanting to pay cash they don’t allow it upon check in whatsoever! upon arrival they take the whole duration of your stay and a deposit on a bank card only! Also be aware the price you see will go up because of a daily tourist charge.
Stayed 6 nights in Jan 2025

4/10 Poor

Dalbara

Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t care about privacy.
Stayed 2 nights in Jan 2025

2/10 Terrible

Sonia

Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wonderful property if you don’t mind noise!

Wonderfully run hotel except for one thing. If you stay in a room with a balcony on the non-Ocean tower property the air conditioning giant units on the roof are so loud 24/7 that you don’t want to be on your balcony or open your screen doors. Ideally you’d ask to be in the Ocean Tower facing North. A shame that such a lovely well run hotel didn’t find a solution for this excessive noise. I did ask for a quiet room. Also my second time at the property the A/C unit thermostat and heater is very inaccurate. Although I put my unit at 72 degrees I had to sleep in a sweat shirt and put a down coat over me.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 1 night in Jan 2025

8/10 Good

Lesya

Stayed 4 nights in Nov 2024

10/10 Excellent

GARY, Hagerstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Anna

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom cleanliness was poor. We found hair and even a cigarette butt. Moreover, the bathroom had a strong, unpleasant odor, and the sink was poorly cleaned and broken. It really seemed poorly maintained. Despite that, the bed was very comfortable, and the food was very good.
Stayed 3 nights in Dec 2024

8/10 Good

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property and location are phenomenal. We really enjoyed the amenities, including bicycles, the pool, the bar, and the proximity to the beach. The staff was friendly, including the valets and the servers near the pool. The interior spaces, including the room, are a bit outdated. Our shower handle was coming off the wall, and some of the finishes were fairly worn down. We also had a hard time getting the right mix of towels/mats/etc. My wife requested hand towels on multiple occasions and we never received them. Similarly, we only had a bath mat one of the four days we were there. Overall, it's worth trading some of the nice-to-haves for the location.
Stayed 4 nights in Dec 2024